Contact Zoho Desk Customer Service

Why should I report an Issue with Zoho Desk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zoho Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Zoho Desk mobile app provides you with the flexibility to close tickets on the move, with the same ease and functionality as your desktop version.

2. Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.

3. Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.

4. Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.

5. Zoho Desk is Zoho's flagship customer service software that helps businesses automate their customer service operations.

6. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.

7. Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.

8. Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.

9. We're always working to make your Zoho Desk mobile app experience as smooth as possible.

10. See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally.

11. Stay connected: Converse with your customers on WhatsApp, Instagram, Twitter, WeChat, and other instant messaging apps.

1. One thing I'd love though.. easy reminders to come back to someone email reply (either in this app or the Zoho Mail app, preferably both!)Could be better, needs to integrate better with other fresh works apps I would like,e to change my 3 * to 5* as I made a mistake, the original review was for a different app and not zoho.

2. You can identify tickets, assign them, reply/close, all the good stuff needed to resolve a ticket however a common bug is when you comment on a ticket or reply to it in the app your comment/response will often end up on multiple tickets rather than just the one you chose.

3. But if you intend to forward emails to a support email box from an Android email client to create tickets FROM the original sender the experience will be hit or miss (mostly miss).

4. But I expect the app is designed inefficiently in that it loads all previous responses on the ticket when you try to reply and this is probably too much for the phone to handle.I use this app most days, very useful.

5. So when you are busy and have 10 minutes to check, but you then spent your available time waiting for the app to load instead of being productive, the app just becomes useless.Good program.

6. Please keep the development going, such a huge potential for businesses on the go!The app is not nearly as good as the freshdesk app, but is passable for small ticket chains.

7. I love all zoho products that is why I recently moved to them solely for all my business needsThe app still needs to be optimized, it lags, it stops and then crashes.The app is usable but buggy.

8. I will update once i use it more.I am liking the look and feel for ticketing but my big issue is that it only lists customers with a ticket history.

9. I cannot create a new ticket or lookup a customer unless they have had a ticket created in the desktop app first.

10. Also, have encountered an issue where a user who has been added doesn't appear in the app to assign tickets.The app is so slow.

11. However, as soon as you have a large ticket, with lots of replies, it crashes and freezes almost constantly when trying to reply.

1. Fix Zoho Desk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Zoho Desk: Restarting the app will resolve most errors.
2. Update the Zoho Desk App. Here is how:
   1. On Android goto PlayStore » Search for "Zoho Desk" » Open Zoho Desk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Zoho Desk » click "UPDATE".
3. Clear Zoho Desk app cache: Clearing cached data will force your app to retrieve the latest data directly from Zoho Desk servers.
   1. On Android, goto Settings » Apps » Select "Zoho Desk" » click Storage » click "Clear Cache".
4. Check Zoho Desk app permissions. If any of these permissions required to use your device's features are disenabled, Zoho Desk might not work.
5. Uninstall and reinstall Zoho Desk. If nothing else has worked, completely uninstall Zoho Desk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Zoho Desk not working

2. Fix Zoho Desk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Zoho Desk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Zoho Desk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Zoho Desk may not be able to connect to the Internet when running in the background.