Contact ServiceDesk Plus SaaS HelpDesk Customer Service

Why should I report an Issue with ServiceDesk Plus SaaS HelpDesk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ManageEngine to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself.

2. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web.

3. ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone.

4. The app even facilitates scanning and managing multiple assets simultaneously.

5. Among other capabilities, it is also a great place to keep track of all announcements. ● Create, pick up, assign, merge, resolve, and close IT tickets and notify users. ● Customize the ticket details view with the desired fields. ● Optimize IT service desk KPIs using closure codes and status change comments. ● Monitor IT technician's productivity with the worklog timer under request details. ● Create knowledge base articles with rich-text formatting. ● Leverage multiple login methods, including SAML authentication. ● Execute field and form rules when adding or editing a request. ● Auto-populate the ticket description when users reply to technicians from the app.

1. Need to add mor options and need to modify existing functions based on user expectations to meet daily activities.Very stable but at the same time very slow comparative to the other applicationsI *almost never* get notified about tickets being created or updated or assigned within my environment.

2. Can't get past the "Could not connect to the server" error.I just installed this app for testing with our environment, and when I forward or reply to a ticket, none of the email groups from the address book don't auto populate with a list of users to send to.Good respons from application , smooth operation.

3. The desktop version is largely pretty good, and so the only way to access a functional Service Desk Plus is to bypass my phone and connect remotely to my desktop through a personal laptop.The app never notifies you through push notifications.

4. Edit: Why are push notifications defined on the server level for everyone and not by the app user individually?This is an easy to is helpdesk application.

5. I mean tying problems to an asset is basic trend analysis and a barcode scanner and basic asset management would be really helpful.

6. I used to be able to access the list of tickets anywhere, any time, wireless or cellular data, it would always work.

7. I really wish they brought in some basic asset management like asset creation and recall.

8. I have seen a lot of other apps tie in bar code reading, and if an app that can take inventory of my fridge can have a bar code scanner, I dont understand why this one can't have it.

9. Occasionally for some unknown reason I will get a few push notifications, but the majority of the time I do not.

10. How do I get notifications to actually work? It has all the requested permissions granted.

11. This makes the app basically useless for me if I can’t rely on it to send me notifications.

1. Fix ServiceDesk Plus SaaS HelpDesk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ServiceDesk Plus SaaS HelpDesk: Restarting the app will resolve most errors.
2. Update the ServiceDesk Plus SaaS HelpDesk App. Here is how:
   1. On Android goto PlayStore » Search for "ServiceDesk Plus SaaS HelpDesk" » Open ServiceDesk Plus SaaS HelpDesk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ServiceDesk Plus SaaS HelpDesk » click "UPDATE".
3. Clear ServiceDesk Plus SaaS HelpDesk app cache: Clearing cached data will force your app to retrieve the latest data directly from ServiceDesk Plus SaaS HelpDesk servers.
   1. On Android, goto Settings » Apps » Select "ServiceDesk Plus SaaS HelpDesk" » click Storage » click "Clear Cache".
4. Check ServiceDesk Plus SaaS HelpDesk app permissions. If any of these permissions required to use your device's features are disenabled, ServiceDesk Plus SaaS HelpDesk might not work.
5. Uninstall and reinstall ServiceDesk Plus SaaS HelpDesk. If nothing else has worked, completely uninstall ServiceDesk Plus SaaS HelpDesk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ServiceDesk Plus SaaS HelpDesk not working

2. Fix ServiceDesk Plus SaaS HelpDesk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ServiceDesk Plus SaaS HelpDesk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ServiceDesk Plus SaaS HelpDesk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ServiceDesk Plus SaaS HelpDesk may not be able to connect to the Internet when running in the background.