Contact IBM Control Desk Customer Service

Why should I report an Issue with IBM Control Desk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of International Business Machines Corp. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the IBM Control Desk mobile app, service desk agents, field agents, and manager/approvers no longer have to be at their computer to resolve tickets.

2. Whether in a client’s office, in a data center, in a taxi, or at an event with a family member, “keep the workflow moving” with the IBM Control Desk mobile app.

3. End Users can enjoy the convenience of self-service with the IBM Control Desk mobile app.

4. Search for solutions, create service requests, and check status of service requests from your mobile device.

5. View and edit tickets, change ownership, change status, and comment on tickets while on-the-go.

6. Managers can also approve or reject requests.

7. The mobile app is supported for IBM Control Desk version 7. 6. 0. 4 and higher.

1. Fix IBM Control Desk Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IBM Control Desk: Restarting the app will resolve most errors.
2. Update the IBM Control Desk App. Here is how:
   1. On Android goto PlayStore » Search for "IBM Control Desk" » Open IBM Control Desk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IBM Control Desk » click "UPDATE".
3. Clear IBM Control Desk app cache: Clearing cached data will force your app to retrieve the latest data directly from IBM Control Desk servers.
   1. On Android, goto Settings » Apps » Select "IBM Control Desk" » click Storage » click "Clear Cache".
4. Check IBM Control Desk app permissions. If any of these permissions required to use your device's features are disenabled, IBM Control Desk might not work.
5. Uninstall and reinstall IBM Control Desk. If nothing else has worked, completely uninstall IBM Control Desk then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IBM Control Desk not working

2. Fix IBM Control Desk Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IBM Control Desk be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IBM Control Desk not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IBM Control Desk may not be able to connect to the Internet when running in the background.