Published by YMAA

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Why should I report an Issue with Qigong for Back Pain Relief?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of YMAA to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Qigong Customer Insights

1. I had it first on DVD and now I'm psyched to have these videos in my phone.If the app cost, then it should inform the customer up front...not aware of any until after the download.I have always liked ymaa resources I have suffered with back problems for many years, and the exercises presented are helping me a lot, being able to use this information on the go is a great direction for ymaa I recommend this for everyone.

2. I reported this several times and received no message in response, other than an automatic message.This app combines the best pain relief into one app with easy stretches that anyone can do, qigong exercises to energize the area and speed healing, and acupressure massage.

3. I seem to have lost accessAfter buying the access to the video, trying to launch any video, the app was crashing and I was receiving an erorr message, I could not watch any video.

4. This qigong fixed my "bad back" after many years of discomfort.

5. Awesome videos and it really works.

Steps to Troubleshoot & Fix Qigong Issues

1. Fix Qigong Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Qigong: Restarting the app will resolve most errors.
  2. Update the Qigong App. Here is how:
    1. On Android goto PlayStore » Search for "Qigong" » Open Qigong for Back Pain Relief » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qigong » click "UPDATE".
  3. Clear Qigong for Back Pain Relief app cache: Clearing cached data will force your app to retrieve the latest data directly from Qigong servers.
    1. On Android, goto Settings » Apps » Select "Qigong for Back Pain Relief" » click Storage » click "Clear Cache".
  4. Check Qigong app permissions. If any of these permissions required to use your device's features are disenabled, Qigong might not work.
  5. Uninstall and reinstall Qigong. If nothing else has worked, completely uninstall Qigong then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Qigong not working


2. Fix Qigong Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Qigong be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Qigong not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Qigong may not be able to connect to the Internet when running in the background.

Reported Issues