Contact Mi Fitness (Xiaomi Wear) Customer Service

Why should I report an Issue with Mi Fitness (Xiaomi Wear)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Beijing Xiaomi Mobile Software Co.,Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mi Fitness supported：Xiaomi Watch Series, Redmi Watch Series, Xiaomi Smart Band Series, Redmi Smart Band Series.

2. Track your sleep trends, monitor your sleep cycles, check your breathing score, and gain valuable insights to help you sleep better.

3. The functions are supported by hardwares equipped with dedicated sensors, which are not intended for medical use and are designed for general fitness and health purposes only.

4. Combining Mi Fitness with smartwatch or smartband devices, users can track their health and fitness data.

5. Receive notifications, messages, and emails directly on your wearable device, so you can stay informed without having to constantly check your phone.

6. Link your Mastercard cards to Mi Fitness and enjoy the convenience of making payments on the go with your wearable device.

7. With Alexa, you can easily access important features like checking the weather, playing music, and starting a workout.

8. Whether it's walking, running, or biking, you can easily track it right from your phone.

9. Check your heart rate and stress levels.

10. Map your route, monitor your progress, and achieve your goals.

11. Stay on top of your health with ease.

1. Won't sync and no one knows why.I was really excited to use the watch and it's got great elements but I find it frustrating that a gesture like crossing arms can trigger the change watch face option and I have to exit each time.

2. First and main comment: why do I have to be online to sync my watch with the app? I don't have a data plan (too expensive), so I am only connected when I have WiFi at home.

3. Going back to Huawei watch and app which gives better output.The app only "allows" you to sync sleep data once.

4. The Bluetooth is one also when there is no WiFi so why can't I sync? Does this mean my data gets shared with a server online - I did not get asked to agree.

5. If you sync in the middle of the night, and then when you wake up, the app will overwrite the data on the band with the first one, rather than receiving the updated data from the band.

6. If you restart the band, the correct data is still present, until you sync with the app again.

7. Trying to sync app and track treadmill use usually fails (band pauses, app doesn't sense much).

8. Second point: why does the app have to have that cheesy looking avatar guy there? Make it simple and functional.Edit: added 4/14 update made no change even with another password reset.

9. The watch also keeps showing a music play screen while you workout yet your not playing music, and phone is not in range and you can not disable this feature.

10. Unfortunately, there does not appear to be a simple way to reboot the device.The data is reasonable but the interface is not great.

11. Just my observation.To connect to a different phone you need to do a factory reset on the phone losing all data and settings.

1. Fix Mi Fitness (Xiaomi Wear) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mi Fitness (Xiaomi Wear): Restarting the app will resolve most errors.
2. Update the Mi Fitness (Xiaomi Wear) App. Here is how:
   1. On Android goto PlayStore » Search for "Mi Fitness (Xiaomi Wear)" » Open Mi Fitness (Xiaomi Wear) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mi Fitness (Xiaomi Wear) » click "UPDATE".
3. Clear Mi Fitness (Xiaomi Wear) app cache: Clearing cached data will force your app to retrieve the latest data directly from Mi Fitness (Xiaomi Wear) servers.
   1. On Android, goto Settings » Apps » Select "Mi Fitness (Xiaomi Wear)" » click Storage » click "Clear Cache".
4. Check Mi Fitness (Xiaomi Wear) app permissions. If any of these permissions required to use your device's features are disenabled, Mi Fitness (Xiaomi Wear) might not work.
5. Uninstall and reinstall Mi Fitness (Xiaomi Wear). If nothing else has worked, completely uninstall Mi Fitness (Xiaomi Wear) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mi Fitness (Xiaomi Wear) not working

2. Fix Mi Fitness (Xiaomi Wear) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mi Fitness (Xiaomi Wear) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mi Fitness (Xiaomi Wear) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mi Fitness (Xiaomi Wear) may not be able to connect to the Internet when running in the background.