Contact Universe Silver Customer Service

Why should I report an Issue with Universe Silver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TMX FINANCE LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Universe Silver™ Deposit Account is established by Central Bank of Kansas City, Member FDIC.

2. May take up to three (3) business days to process. 2 In order for you to be paid early, your payroll or benefits payment provider must submit the deposit early.

3. To be eligible for enrollment in Optional Overdraft Protection an initial minimum qualifying direct deposit of $200 is required with a $200 direct deposit monthly thereafter.

4. A qualifying deposit is defined as a direct deposit greater than $5. 00 received from the same payer. 3 Overdraft Protection limit is inclusive of Overdraft Protection Fees.

5. Be sure to ask your payroll or benefits payment provider when they submit your deposit information to the bank for processing.

6. It is important to note that your payroll or benefits payment provider may not submit the deposit or payment early each payment period.

7. We will charge you a fee of $15 each time we pay a transaction that overdraws your deposit account by more than $15, up to 4 times monthly.

8. The $15 fee will not be charged if your deposit account balance at the end of the day, after all items have posted, is brought back to a positive balance of $0 or greater.

9. Please refer to your Deposit Account Agreement for additional details regarding fees.

10. Universe Silver is an FDIC-insured deposit account.

11. The Universe Silver™ Debit Card is issued by Central Bank of Kansas City pursuant to a license from Visa U. S. A. , Inc.

1. Love the card! Been using it for 2 years now, and can't get enough! I deposit part of my check on there so I can get my money 2 days faster! It easier to use and great to have as an actual bank accout (feels great to have the protection) and be able to handle my business anywhere with the online banking features! (I travel a lot so being able to go anywhere to get money or deposit money helps!) Would recommend this card to everyone!!I love that my card is FDIC insured, unlike other cards.

2. My husband is waiting to sign up for one himself.I absolutely love my universe silver card!!! I set up direct deposit and now I get my paycheck up to two days faster.

3. This account gives me that extra peace of mind.Wow, I love this app! Not only do I get paid early but this is a great card for gas, quick stops and my insane Amazon addiction.

4. Getting paid early doesn't hurt either!I froze my account (on their app) and for 3 days I have not been able to unfreeze it to access my funds.

5. I called the cards number and they couldnt help me all they said was uninstall and install the app again which did not work....So I have money on this card THAT I CANNOT ACCESS.

6. They ask me who I sent money to and why.... they made me give them a description of how I need the money and/or why I was Sending them money... Crazy part is it was to & from my husband....I've had this card since 2019.

7. SOOOOOO YOU KNOW MY CARD IS AWESOME!!!!!!!🥰Over one year I've direct deposited my pay check into this bank a d I never knew about section four in the user agreements.

8. Highly recommend!I tried this card because of the overdraft feature but haven't been able to sign up for it yet.

9. I love having a second bank account separate from my other financial transactions to give me flexibility and security.

10. It states no transactions for online gambling, illegal activities or escort services to be used with deposit account.

11. They locked me out of my account and I have no way to eat or pay my bills.I have been banking with Universe Silver for almost 2 years now.

1. Fix Universe Silver Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Universe Silver: Restarting the app will resolve most errors.
2. Update the Universe Silver App. Here is how:
   1. On Android goto PlayStore » Search for "Universe Silver" » Open Universe Silver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Universe Silver » click "UPDATE".
3. Clear Universe Silver app cache: Clearing cached data will force your app to retrieve the latest data directly from Universe Silver servers.
   1. On Android, goto Settings » Apps » Select "Universe Silver" » click Storage » click "Clear Cache".
4. Check Universe Silver app permissions. If any of these permissions required to use your device's features are disenabled, Universe Silver might not work.
5. Uninstall and reinstall Universe Silver. If nothing else has worked, completely uninstall Universe Silver then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Universe Silver not working

2. Fix Universe Silver Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Universe Silver be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Universe Silver not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Universe Silver may not be able to connect to the Internet when running in the background.