Contact BitUniverse Customer Service

Why should I report an Issue with BitUniverse:Crypto Trading Bot?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of BitUniverse Co., Ltd (Cryptocurrency Portfolio) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It helps you conduct trading among over 6000+ cryptos including BitCoin, ETH, and DogeCoin, and you don’t need to be an expert who has a good knowledge of programming and trading strategies.

2. Download the mobile app Bituniverse, connect your API keys on exchange, and start to use the automated trading robot for free!

3. BitUniverse is your best crypto trading bot, which supports 26+ exchanges including Binance, Huobi, Coinbase, Hibtc, FTX, and it's free now!

4. Our algorithms support grid trading, intelligent tracking, as well as taking profit and stopping loss strategies, etc.

5. BitUniverse might be the simplest and easiest trading bot to operate.

6. BitUniverse has military-grade security and encryption, and the safety of your funds in exchange is strongly ensured.

7. Instead, it only uses official exchange APIs to conduct trading.

8. The trading bot is very reliable which runs automatically 24/7 and never misses a trade.

9. You don’t need to transfer your funds to BitUniverse.

10. BitUniverse will never touch your funds directly.

11. It enables you to make money while you sleep and work!

1. I a simple feature like that doesn't work, then the app is completely uselessIt's so close to being a really great app, but quite often, particularly recently, the account balance stops updating, and it isn't caused by the exchange API since my other portfolio apps update just fine.

2. Current issue which makes your app unusable!! The trading screens, manual,not and home all crash and just load and load but never finish! This also kills the settings so I can't log out to restart the app! The portfolio screens are the only screens unaffected.

3. It's text is always black and has same color with my phone's dark mode, so I really can't see the text 🙈 One more thing is the Trading History is ordered from older to latest, and I have to scroll hundreds before I can see my latest order, so inconvenient.I use this App to setup price alerts.

4. No more manual entry (this was extremely useful, since you could create artificial portfolios and compare them to see how each reacted with the market), no more cake charts to see your portfolio, no more profit pero coin shown... A complete disaster.

5. however, the portfolio page doesn't update when I move funds to a different coin unless I force-stop the app, which is very disturbing.

6. 1 quarter and 1 year view doesn't work!! They used to work 6 months ago, now the app is getting worse with every update.

7. PLEASE REVERT THE UPDATE!Historical price data on manually entered transactions is sometimes entirely incorrect (sometimes off by a factor of 10-100) resulting in an unusable histogram.

8. profit/loss today doesn't work, overall 24h portfolio change doesn't work.

9. Also, the trading page loads very slowly... These are the main two things keeping me from sharing this app with others... There's also two other little issues: 1, The last candlestick is on the very edge so it's hard to see and makes imagining future prices difficult.

10. And the other issue doesn't fit here :)Great app, been using it for a few years already.

11. Also p/l today and life time profits that are nextt to the coins doesn't really work as it should.

1. Fix BitUniverse Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BitUniverse: Restarting the app will resolve most errors.
2. Update the BitUniverse App. Here is how:
   1. On Android goto PlayStore » Search for "BitUniverse" » Open BitUniverse:Crypto Trading Bot » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BitUniverse » click "UPDATE".
3. Clear BitUniverse:Crypto Trading Bot app cache: Clearing cached data will force your app to retrieve the latest data directly from BitUniverse servers.
   1. On Android, goto Settings » Apps » Select "BitUniverse:Crypto Trading Bot" » click Storage » click "Clear Cache".
4. Check BitUniverse app permissions. If any of these permissions required to use your device's features are disenabled, BitUniverse might not work.
5. Uninstall and reinstall BitUniverse. If nothing else has worked, completely uninstall BitUniverse then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BitUniverse not working

2. Fix BitUniverse Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BitUniverse be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BitUniverse not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BitUniverse may not be able to connect to the Internet when running in the background.