Contact Qapital Customer Service

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1. Its really cool to be at a store thinking about splurging on some stupid thing, and being able to instead easily transfer the what I would have spent into a savings goal in real time.

2. Emailed to cancel and then uninstalled the app Two years later I find out they've still been withdrawing the membership fee all this time and refuse to refund even though I clearly stopped using their service.

3. I found you can delete the the "qapital savings" which is with Wells Fargo apparently but when I select delete I just get an error or a spinning wheel that goes away with no confirmation the account is deleted.

4. The app will very clearly and easily show you the money there and you have full access to move it, withdraw, and there's options to help you put it in a savings goal.

5. The "you can't find my account" is only true if you are being intentionally lazy.I've been with Qapital for years, it's not bad in theory.

6. My only complaint is how much it tracks and how there's no way to exclude certain transactions (i.e. receiving money from someone for their half of the rent, transferring money between checking and savings accts, or paying off my credit card).

7. A few weeks ago I needed to provide a PDF of transaction activity and there was only the overall saved funds statement.After some initial issues the app is great, only problem is I wish the overdraft failsafe would be an optional feature instead of something that's forced upon you.

8. I tried to set up two savings plans but upon setting up the second savings plan, it didn't appear that I could use the same account for funding.

9. The issue lies when someone needs to access the money without a phone and your money is in savings.

10. Upon setting up my account I was given an option for a 3 tiered account subscription beginning with $3 monthly (which is what digit charged), next $6 & finally $12.

11. Maybe it's just me, but I don't think cancelling should be such a battle involving research, time, trial and error, and money loss.

1. Fix Qapital Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Qapital: Restarting the app will resolve most errors.
2. Update the Qapital App. Here is how:
   1. On Android goto PlayStore » Search for "Qapital" » Open Qapital: Set & Forget Finances » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Qapital » click "UPDATE".
3. Clear Qapital: Set & Forget Finances app cache: Clearing cached data will force your app to retrieve the latest data directly from Qapital servers.
   1. On Android, goto Settings » Apps » Select "Qapital: Set & Forget Finances" » click Storage » click "Clear Cache".
4. Check Qapital app permissions. If any of these permissions required to use your device's features are disenabled, Qapital might not work.
5. Uninstall and reinstall Qapital. If nothing else has worked, completely uninstall Qapital then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Qapital not working

2. Fix Qapital Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Qapital be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Qapital not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Qapital may not be able to connect to the Internet when running in the background.