Contact OneGold Customer Service

Why should I report an Issue with OneGold: Buy Gold & Silver?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OneGold, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With Precious Metal prices constantly updating during market hours, the OneGold mobile app provides a great place to view live Gold and Silver prices on the go.

2. As a one-stop resource for your Precious Metal prices and investing needs, our mobile app offers instant access to vaulted bullion around the world, daily market news, live Precious Metals prices, portfolio tracking, market alerts, AutoInvest, and more.

3. Easy bullion trading with instant access to vaulted gold, silver, and platinum, built by industry leaders in APMEX and Sprott. ◾ Interactive charts, real-time alerts, daily news, and more!

4. Our precious metals investing app allows you to buy Gold, buy Silver bullion, or buy Platinum, in your choice of top-tier vaults around the globe.

5. OneGold customers can sell bullion or convert to a physical delivery in Gold, Silver, and Platinum.

6. With a free download, you can access Silver and Gold prices live, 24/7 trading, and unique investment tools such as AutoInvest, custom market alerts, and more!

7. OneGold customers can redeem for any Gold, Silver, or Platinum product that APMEX offers, and the order will be shipped within 1-2 business days.

8. Capitalize on gold price movements or sell silver in a matter of seconds with the OneGold mobile app.

9. OneGold customers' Precious Metals holdings are stored at their choice of top-tier global vaults with companies such as Loomis, Brinks, RCM, CNT, and APMEX.

10. Get alerts when the Silver or Gold price hits your buy or sell targets to lock in gains.

11. This auto invest feature allows you to tailor an automated trade for a number of Gold or Silver ounces or a fixed dollar amount at intervals you choose.

1. The fees aren't high, but it's an unpleasant surprise that absolutely should not happen months after the fact.Update: when trying to redeem, I get the followin"Because the account was funded via a linked checking account, credit card, , or via PayPal within the last 60 days, we had to cancel the order, and add the proceeds back to your OneGold cash balance.

2. With this, people can digitally store their gold and silver just as they're able to store their data on a cloud storage service.Application is good and easy to use.

3. I love the ease of purchase, along with the idea behind ease of redemption, but they have made it more of a hassle than it is worth.App works great but you can't withdraw unless you have a certain amount.

4. That makes another option available for people who don't feel comfortable about buying the physical silver and gold.

5. I think the app is really good and a sound investment platform.I liked the idea of buying in small increments and saving up for a purchase.

6. I like the idea behind it, but not as user friendly as I originally thought.Great app! However, it is currently not going past the main title screen, that just reads "One Gold".

7. Having a digital silver and gold platform available is nice.

8. Their process for holding the metals materially while offering a digital easy access feel is nice.

9. This was not made clear at all during account creation, when making a purchase, setting up auto investment.

10. However, because OneGold is pretty much and extention of APMEX, more trust was there to give OneGold a try, if for no other reason than to maintain precious metals in multiple places, and in a way that is more affordable for everyone.

11. If this was made clear at the get go by requiring a payment method for these before you make your first purchase I would not mind.

1. Fix OneGold Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OneGold: Restarting the app will resolve most errors.
2. Update the OneGold App. Here is how:
   1. On Android goto PlayStore » Search for "OneGold" » Open OneGold: Buy Gold & Silver » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OneGold » click "UPDATE".
3. Clear OneGold: Buy Gold & Silver app cache: Clearing cached data will force your app to retrieve the latest data directly from OneGold servers.
   1. On Android, goto Settings » Apps » Select "OneGold: Buy Gold & Silver" » click Storage » click "Clear Cache".
4. Check OneGold app permissions. If any of these permissions required to use your device's features are disenabled, OneGold might not work.
5. Uninstall and reinstall OneGold. If nothing else has worked, completely uninstall OneGold then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OneGold not working

2. Fix OneGold Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OneGold be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OneGold not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OneGold may not be able to connect to the Internet when running in the background.