Contact US Community CU Customer Service

Why should I report an Issue with US Community CU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of US Community CU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Unsatisfied.I am very satisfied, with my credit union the only problem I have when I go thru drive thru it takes to long even though I call out my account number to make it convenient and faster for me but they are still slow threw drive thru and seems like they are short of help all the time.

2. Other thing is getting notifications when I make any type of transactions.Great job!! I absolutely love banking with US Community Credit Union.

3. Additional features are missing that I had with other credit union apps, like a budget creator.

4. The purpose of an app in hand is for easy access, efficiency & time saving - not so much with this one.Some issues logging in at times when it doesn't recognize my password and I had to change it.

5. They suppose to make it convenient for the customers.I would like to have modern features like budgeting and sorting options that other institutions use now.

6. I like the instant balance option but there are several features/options not offered that other banking apps do.

7. They truly care about their customers and will help you with any of your financial needs! MJ branch ROCKS!! You all are awesome! Thank you for all you do!! Greatly appreciated!!Easy and straight forward.

8. Most apps won't link to this institution so its not possible to partner an app that has those features.Photo deposit of checks needs some fine tuning.

9. Only for them to have all my old passwords on file so I can't reuse the password they stated was incorrect and doesn't register.

10. I keep getting an error for immediate transfers and my scheduled transfers just disappear.It works the way they designed it, I just don't like the way they designed it.

11. Pending purchases don't get subtracted to show the available balance, so there's not an accurate running balance.

1. Fix US Community CU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart US Community CU: Restarting the app will resolve most errors.
2. Update the US Community CU App. Here is how:
   1. On Android goto PlayStore » Search for "US Community CU" » Open US Community CU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for US Community CU » click "UPDATE".
3. Clear US Community CU app cache: Clearing cached data will force your app to retrieve the latest data directly from US Community CU servers.
   1. On Android, goto Settings » Apps » Select "US Community CU" » click Storage » click "Clear Cache".
4. Check US Community CU app permissions. If any of these permissions required to use your device's features are disenabled, US Community CU might not work.
5. Uninstall and reinstall US Community CU. If nothing else has worked, completely uninstall US Community CU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing US Community CU not working

2. Fix US Community CU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make US Community CU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to US Community CU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, US Community CU may not be able to connect to the Internet when running in the background.