Contact Secure Enterprise Messenger Customer Service

Why should I report an Issue with Secure Enterprise Messenger?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TeleMessage to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Says not a sprint number even though it is.

2. Same ongoing issue.

1. Fix Secure Enterprise Messenger Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Secure Enterprise Messenger: Restarting the app will resolve most errors.
2. Update the Secure Enterprise Messenger App. Here is how:
   1. On Android goto PlayStore » Search for "Secure Enterprise Messenger" » Open Secure Enterprise Messenger » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Secure Enterprise Messenger » click "UPDATE".
3. Clear Secure Enterprise Messenger app cache: Clearing cached data will force your app to retrieve the latest data directly from Secure Enterprise Messenger servers.
   1. On Android, goto Settings » Apps » Select "Secure Enterprise Messenger" » click Storage » click "Clear Cache".
4. Check Secure Enterprise Messenger app permissions. If any of these permissions required to use your device's features are disenabled, Secure Enterprise Messenger might not work.
5. Uninstall and reinstall Secure Enterprise Messenger. If nothing else has worked, completely uninstall Secure Enterprise Messenger then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Secure Enterprise Messenger not working

2. Fix Secure Enterprise Messenger Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Secure Enterprise Messenger be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Secure Enterprise Messenger not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Secure Enterprise Messenger may not be able to connect to the Internet when running in the background.