Published by GalleryVault Developer Team on Feb 6, 2024

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Why should I report an Issue with Gallery Vault-Hide Photo Video?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of GalleryVault Developer Team to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Gallery Vault-Hide Photo Video image 1 contact Gallery Vault-Hide Photo Video image 2

Gallery Vault-Hide Photo Video Customer Insights

1. You replied nearly two years after I left this review and uninstalled the appI've trusted this app for years now, and it has let me down twice....phenomenally. Just remember to do yourself a favor and backup all of your files to a separate device and storage because "uninstall protect " and setting the app as manager does not mean that the files can't be erased by some other means, I have no idea what happened to mine, but I'm fortunate enough that nothing serious was lost this time....well over 200 videos lost, completely lost.Could you please add screen ratio for the video player to allow for full screen video from edge to edge? I know it would crop the top/bottom but I would still like to have that option for some videos.

2. Ads can appear when closing a photo, closing a video, closing the web browser, closing an album, at the end of albums, the top of the list of albums, the top of the albums page, as every option of the second tab other than the browser, and the entire bottom half of the second tab.

3. Update: I just found the "open with" option in the player that allows changing the default player which allows me to adjust the screen ratio from edge to edge.

4. I found other version that stored the files on the internal memory.

5. Added some useful features.Works great, it's my favorite private file system for hiding all my embarrassing pics and vids.

6. Notifications prompting to open copied URLs every single time the app is launched are very annoying.

7. This app stores the files on removable SD memory and uses very little internal memory of the phone.

8. After spending months saving files in the app I somehow disabled the write permission for the SD card storage.

9. I didn't see that option before and I'm glad it's there.One thing the changelogs never mention is that they keep finding places to put more ads, but the pictuer viewer remains half functional.

10. The options to move files to the SD and vice versa are gone which is really infuriating.

11. The free version contains ads and has some limitations, but does not effect basic functionality.

Steps to Troubleshoot & Fix Gallery Vault-Hide Photo Video Issues

1. Fix Gallery Vault-Hide Photo Video Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Gallery Vault-Hide Photo Video: Restarting the app will resolve most errors.
  2. Update the Gallery Vault-Hide Photo Video App. Here is how:
    1. On Android goto PlayStore » Search for "Gallery Vault-Hide Photo Video" » Open Gallery Vault-Hide Photo Video » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Gallery Vault-Hide Photo Video » click "UPDATE".
  3. Clear Gallery Vault-Hide Photo Video app cache: Clearing cached data will force your app to retrieve the latest data directly from Gallery Vault-Hide Photo Video servers.
    1. On Android, goto Settings » Apps » Select "Gallery Vault-Hide Photo Video" » click Storage » click "Clear Cache".
  4. Check Gallery Vault-Hide Photo Video app permissions. If any of these permissions required to use your device's features are disenabled, Gallery Vault-Hide Photo Video might not work.
  5. Uninstall and reinstall Gallery Vault-Hide Photo Video. If nothing else has worked, completely uninstall Gallery Vault-Hide Photo Video then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Gallery Vault-Hide Photo Video not working


2. Fix Gallery Vault-Hide Photo Video Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Gallery Vault-Hide Photo Video be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Gallery Vault-Hide Photo Video not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Gallery Vault-Hide Photo Video may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My gallery vault app not working
    And my all data is verry important please help me

    — by Vaghela Chirag 7 months ago

  • Meri id app me login nahi ho rehi he
    kumarmontykashyap713@redacted
    Palis help

    — by Monty 8 months ago

  • Meri purani photo reset ho geya he backup kese kare mera gimal id nahi yutha reha he

    — by Monty 8 months ago

  • Hello I’ve lost my password from GalleryVault and I’ve used the wrong email ( bendhiabskandae@redacted) instead of using my correct email: bendhiabskandar@redacted, could you please help me restore my password ? Thank you

    — by Skandar 8 months ago

  • My data of gallery valut is lost please help me to find back

    — by Khan shehnaaz 1 year ago

  • i used forget password but i didn't get password in my e-mail i'd.

    — by amit gupta 1 year ago

  • My personally data delete in gallery vault.when open this of photo it say encrypted files they do not delete.kindly request to you mam/sir to provide my all data in gallery value aap

    — by Kajal 1 year ago

  • Hello,
    I have downloaded your ap and pay the one year subscription. But after I have given my email adress and exact phone number, I don t receive the sms to complete my registration. Thanks for your reply

    — by Pannya KHAMPHOMMALA 1 year ago

  • Bhai open hi ni ho rahi jasa hi click karo black ho kar phir back ho jyti ha,???

    — by Umer 1 year ago

  • I was deleted permanently videos now what can I do I want it back please help me

    — by Nitin 1 year ago

  • Please help me becoue it's very important data

    — by Sanjay nayak 1 year ago

  • My mobile phone is formate by mistake. Hou can I recover my data

    — by Sanjay nayak 1 year ago

  • My password forgot

    — by Naval sogan 1 year ago

  • I forgot my password and not able to access Gallery VT app, tried "Forgot Password" option a few times but I never received any verification code! Please help me access my account ASAP! Thank you in advance.

    — by Khaleel Mohammed 2 years ago

  • Hola buenos días un problema app NO puedo ver fotos y vídeos necesito ayuda .

    — by Walter 2 years ago

  • My gallery vault files missing from stroage

    — by Junaid 2 years ago

  • Gallery voult

    — by Deepak Meena 2 years ago

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