Published by Google LLC on Mar 6, 2024

Report an issue with YouTube.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with YouTube?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About YouTube

1. Subscribe to channels you love, create content of your own, share with friends, and watch on any device. ● Every family has their own approach to online video.

2. See what the world is watching -- from the hottest music videos to what’s popular in gaming, fashion, beauty, news, learning and more.

3. Get the official YouTube app on Android phones and tablets.

4. Learn about your options: the YouTube Kids app or a new parent supervised experience on YouTube at youtube.

YouTube Customer Insights

1. WHY? Why would I ever choose to watch a video with the control overlay blocking the entire screen? I am no longer able to skip ads from the mini player, I have to open the app in order to skip.

2. I'm childless, but still enjoy Disney songs I grew up with and it's annoying to not be able to search for my next video while it's playing or turn my screen off.

3. Ad box won't go away! I don't know if it's a new update or what on the mobile app but now when I hit "skip" on a video, then go to have the video I'm trying to watch on full screen the ad box on the right side of the screen WILL.

4. And every time you exit full screen mode, and it goes to mini mode, you can't go back into full screen mode without fully closing the app, and then reopening it.

5. And i swear ever since giving a bad review, i have more ads.My biggest issue with the app is not being able to minimize/blacken my screen if I'm listening to anything categorized as "for kids" without it pausing.

6. It will pop up every time you watch a video & somebody else is watching YouTube on the TV.

7. If you click on the mini player, it takes you to the advertiser's site, not YouTube.The adds are just getting worse and worse as well as the bugs.

8. Very disappointing that now I have to deal with smaller videos because YouTube just wants to push ads.

9. I remember a time when YouTube was ad free.

10. Please fix this!At some point during the month of June 2023, the app keeps crashing or locking the page I'm on trying to make a comment.

11. However, since going premium I think Youtube has gotten worse.

Steps to Troubleshoot & Fix YouTube Issues

1. Fix YouTube Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart YouTube: Restarting the app will resolve most errors.
  2. Update the YouTube App. Here is how:
    1. On Android goto PlayStore » Search for "YouTube" » Open YouTube » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YouTube » click "UPDATE".
  3. Clear YouTube app cache: Clearing cached data will force your app to retrieve the latest data directly from YouTube servers.
    1. On Android, goto Settings » Apps » Select "YouTube" » click Storage » click "Clear Cache".
  4. Check YouTube app permissions. If any of these permissions required to use your device's features are disenabled, YouTube might not work.
  5. Uninstall and reinstall YouTube. If nothing else has worked, completely uninstall YouTube then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YouTube not working


2. Fix YouTube Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make YouTube be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YouTube not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YouTube may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Can't get in still asking for portal address no ones contacted me my phone number 903-497-9012 or at least cancel my subscription so I can a new one

    — by Patrick 1 year ago

  • Google account created

    — by Cabsa 2 years ago

  • I am requesting to delete my youtube channel. Thanks

    — by kmbrly_anne 2 years ago

  • Loading just keeps going round and round and it is 100% but will not connect

    — by Jon 2 years ago

  • I'm actually considering on quitting YouTube.
    cuz all YouTube cares about is keeping my channel shadowbanned
    and that their fucking rules are broken and they refuse to admit being
    in the wrong in both situations. they are also making sure viewers cannot search nor subscribe to my channel.

    not only that. I am literally uploading videos for air.
    and I only get 1 comment per video. as if my channel and videos are not supportive enough, not commented on enough, I get 1 comment from one subscriber so it's making me think that my other so called subscribers do NOT support my channel nor my videos.

    but is not about my Subscribers. this complaint is about YouTube.
    for some reason YouTube hates me. they want to see my channel fail.
    They have a grudge against my channel.

    overall, I am done playing YouTube's games.

    YouTube needs a giant Time out.
    like "if you're gonna go around ignore creators and shadowban them
    you deserve to be replaced. You are not worthy to be a platform. YouTube needs to be Punished and disciplined for their shadowban behavior. cuz YouTube is being nothing but an Asshole"

    I will not resume gaming uploads until I receive justice and until YouTube is either punished or the team of YouTube is replaced by a better team who doesn't treat consumers and creators like shit.

    Like serious! what did I do Wrong that made YouTube act out and made my Channel worthy of being Shadowbanned?! NOTHING! I did nothing wrong!
    At this point, YouTube doesn't deserve to be called a platform nor a website.

    cuz...
    1. they already broke their rules
    2. They took Fair Use away
    3. They ruined the fun of gaming cuz every time I upload any gaming content, I have to have the Master Volume off, in games like GTA V Online, Forza Horizon 4 and 5 I have to have the radio permanently off
    4. Not to mention they are a criminal to COPPA for putting ads in kids channels (I believe that's what it was)
    5. they ruined their Hate speech Policy back in 2020 or 2019 (one of the 2)
    6. if they suspend me after I upload this video, they are acting more SUS and wants to silence me or at least shut me off (in a non-terminating way)
    7. Susan said "Gaming is OFFENSIVE" and that "swearing is Racist" or something back in 2019 or 2020
    8. They replaced Human services with bots
    9. They expect us all to respect their policy and guidelines when they are
    the ones who ruined their own policy and guidelines acting as if nothing happened.

    they are also like "DON'T LISTEN TO THIS GUY! HE'S LYING! WE'RE INNOCENT!"
    You're way past being considered as Innocent YouTube.

    Clearly They want to remain in Denial and entitle to their wrong doing
    and Suspend anyone who exposes them or at least calls them out.

    if YouTube wants our Respect back, They need to erase and undo every wrong mistake they made in the past to NOW. They need to Fix their rules, Policy and Guidelines and bring back the OLD and Good YouTube Everyone misses.

    otherwise they can forget wanting our respect.

    They are to give out their Email address to the Public
    so the YouTube community such as myself can email their problems to them
    PROPERLY and so we don't have to ruin our channel and make unrelated videos.

    From here on out, through this video only, They are to unshadow ban me and give me what I deserve for my channel. that includes letting viewers search and subscribe, like, comment and view my videos.

    They think they are slick with the whole Secretly suspending me.
    But they forget, I pay attention and catch on to them. I will call them out if they try anything.

    YouTube is Shadowbanning me. that's why subscribers and viewers don't see my Subscribers counter growing. cuz one of the things YouTube is doing is not allowing viewers to see my channel nor allowing them to search it. that is 1 of the traits of being Shadowbanned.

    it also means that my channel is not receiving high rep, recognition, not many can find nor search my channel, my videos will NEVER go viral, my videos will NOT be reacted to. (especially my Star Wars Battlefront II, those are worth reacting, yes?)

    it's also the reason why my channel has not been recognized, not been gaining rep, channel not been able to be searched, all of that. all cuz YouTube
    has been Shadowbanning me. I bet the CEO of YouTube
    knows this and doesn't care. here they are treating everyone fairly and equally, and here they are treating me as if I'm worthless and that I should find a different hobby cuz they hate me for some bs reason.

    worst part...they have no email address nor any way of contact. so I can't confront them about this.

    — by Shadow Gaming 2 years ago

  • I'm actually considering on quitting YouTube.
    cuz all YouTube cares about is keeping my channel shadowbanned
    and that their fucking rules are broken and they refuse to admit being
    in the wrong in both situations. they are also making sure viewers cannot search nor subscribe to my channel.

    not only that. I am literally uploading videos for air.
    and I only get 1 comment per video. as if my channel and videos are not supportive enough, not commented on enough, I get 1 comment from one subscriber so it's making me think that my other so called subscribers do NOT support my channel nor my videos.

    but this video is not about my Subscribers. this video is about YouTube.
    for some reason YouTube hates me. they want to see my channel fail.
    They have a grudge against my channel.

    overall, I am done playing YouTube's games.

    YouTube needs a giant Time out.
    like "if you're gonna go around ignore creators and shadowban them
    you deserve to be replaced. You are not worthy to be a platform. YouTube needs to be Punished and disciplined for their shadowban behavior. cuz YouTube is being nothing but an Asshole"

    I will not resume gaming uploads until I receive justice and until YouTube is either punished or the team of YouTube is replaced by a better team who doesn't treat consumers and creators like shit.

    Like serious! what did I do Wrong that made YouTube act out and made my Channel worthy of being Shadowbanned?! NOTHING! I did nothing wrong!
    At this point, YouTube doesn't deserve to be called a platform nor a website.

    cuz...
    1. they already broke their rules
    2. They took Fair Use away
    3. They ruined the fun of gaming cuz every time I upload any gaming content, I have to have the Master Volume off, in games like GTA V Online, Forza Horizon 4 and 5 I have to have the radio permanently off
    4. Not to mention they are a criminal to COPPA for putting ads in kids channels (I believe that's what it was)
    5. they ruined their Hate speech Policy back in 2020 or 2019 (one of the 2)
    6. if they suspend me after I upload this video, they are acting more SUS and wants to silence me or at least shut me off (in a non-terminating way)
    7. Susan said "Gaming is OFFENSIVE" and that "swearing is Racist" or something back in 2019 or 2020
    8. They replaced Human services with bots
    9. They expect us all to respect their policy and guidelines when they are
    the ones who ruined their own policy and guidelines acting as if nothing happened.

    they are also like "DON'T LISTEN TO THIS GUY! HE'S LYING! WE'RE INNOCENT!"
    You're way past being considered as Innocent YouTube.

    Clearly They want to remain in Denial and entitle to their wrong doing
    and Suspend anyone who exposes them or at least calls them out.

    if YouTube wants our Respect back, They need to erase and undo every wrong mistake they made in the past to NOW. They need to Fix their rules, Policy and Guidelines and bring back the OLD and Good YouTube Everyone misses.

    otherwise they can forget wanting our respect.

    They are to give out their Email address to the Public
    so the YouTube community such as myself can email their problems to them
    PROPERLY and so we don't have to ruin our channel and make unrelated videos.

    From here on out, through this video only, They are to unshadow ban me and give me what I deserve for my channel. that includes letting viewers search and subscribe, comment and view my videos.

    They think they are slick with the whole Secretly suspending me.
    But they forget, I pay attention and catch on to them. I will call them out if they try anything.

    YouTube is Shadowbanning me. that's why subscribers and viewers don't see my Subscribers counter growing. cuz one of the things YouTube is doing is not allowing viewers to see my channel nor allowing them to search it. that is 1 of the traits of being Shadowbanned.

    it also means that my channel is not receiving high rep, recognition, not many can find nor search my channel, my videos will NEVER go viral, my videos will NOT be reacted to. (especially my Star Wars Battlefront II, those are worth reacting, yes?)

    it's also the reason why my channel has not been recognized, not been gaining rep, channel not been able to be searched, all of that. all cuz YouTube
    has been Shadowbanning me. I bet the CEO of YouTube
    knows this and doesn't care. here they are treating everyone fairly and equally, and here they are treating me as if I'm worthless and that I should find a different hobby cuz they hate me for some bs reason.

    worst part...they have no email address nor any way of contact. so I can't confront them about this.

    — by Shadow Gaming 2 years ago

  • One of the best site

    — by MD Tanoy 3 years ago