Contact Dubsmash Customer Service

Why should I report an Issue with Dubsmash - Create & Watch Videos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dubsmash Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 1st) Everytime when I get finish making a video, it'll load for about 2 second then say "Something weird happened, sorry!" I've tried to restart my phone, delete then download again, open and close app, and connect and disconnect wifi.

2. When I go to sounds I can play the sounds but then I press create to make a video and it keeps loading and won't let me record.

3. How can we Upload our own sounds like actual mp3 files and trim the clip like in the past?STOP UPDATING THE APP! this new update is trash, whenever I try to type words now that they let you do the caption and literally repeats the word over and over again and I have to keep on deleting letters because it's copying the same typing over and over again.

4. Video sounds do not line up with whats happening on screen as the sound is delayed slightly.

5. fix the bug errors on permanently uninstalling.It's a good app, I'm able to find creators that I enjoy and it shows me content I want to see based on my likes, but I can't upload videos, at all.

6. I want to upload some of my shorter speedpaints, but the time limit doesn't let me show it in it's entirety, but that's pretty much my only problem with the app!Okay, so I'm working with it so far and it's alright save for a few glitches and features that, if fixed, would make the app even better.

7. It's still giving me the same problem 2nd) The new watermark is ridiculous! Why in the world is it so big, like it was perfect the way it was before.I've had your app for a few years now and everything was fine but now when I get on the app none of the videos that's are posted will play and neither will the ones on my page.

8. The video doesn't fill the full screen which leaves a block of empty space at the bottom of each video.

9. Every time I try to view the videos I saved, I can't view them because my screen will stay loading.

10. What happened to the dublists where you can share the link?? Also what happened to importing sounds? That was a crucial feature.

11. and whenever I search up sounds it keeps on saying no sounds found.

1. Fix Dubsmash Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Dubsmash: Restarting the app will resolve most errors.
2. Update the Dubsmash App. Here is how:
   1. On Android goto PlayStore » Search for "Dubsmash" » Open Dubsmash - Create & Watch Videos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dubsmash » click "UPDATE".
3. Clear Dubsmash - Create & Watch Videos app cache: Clearing cached data will force your app to retrieve the latest data directly from Dubsmash servers.
   1. On Android, goto Settings » Apps » Select "Dubsmash - Create & Watch Videos" » click Storage » click "Clear Cache".
4. Check Dubsmash app permissions. If any of these permissions required to use your device's features are disenabled, Dubsmash might not work.
5. Uninstall and reinstall Dubsmash. If nothing else has worked, completely uninstall Dubsmash then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Dubsmash not working

2. Fix Dubsmash Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Dubsmash be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Dubsmash not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Dubsmash may not be able to connect to the Internet when running in the background.