Contact Cloud Gallery Customer Service

Why should I report an Issue with Cloud Gallery?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Genie9 LTD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It will be easy for me to unburden all of my devices of different photos and videos and contain them and name them and sort them in one simple easy location that doesn't take up device space.. You can you can share from the app.It was very good before the upgrade, but now there is no option to locate your photos via places, or for example you were able to select pic from whatsapp or viber, date or places, no this option is gone for the cloud part, so for example If I want to locate a picture which was made in December of 2017 I need to sit for an hour and scroll all the way back to find the pics and that's if I am lucky and the program doesn't crash half way thereMy albums are there when I open the gallery, but when I open an album, all of the photo squares are blank.

2. It's design is simple, user friendly and they start you off with plenty of storage! Plus, if and when you need more storage space, they give you the option to buy extra space or earn more storage by completing a few VERY EASY “tasks”, best feature by far!This is a good app for SURE,especially if u pay a small monthly fee of about $4.If you're looking for a FREE service to trust with ALL your memories though, this may not be the one.. I read the comment about losing pictures of loved ones (obviously those can't be replaced, my heart goes out to her) but u CAN get a VERY GOOD & DEPENDABLE backup for cheap.

3. The optional ability, to automatically delete the photos on your Phone, once they are successfully backe up to the Cloud, is a very useful feature because then you are not constantly reminded that you are running out of space on your phoneI have used other cloud based storage services, and this is the worst! I had very important files in my cloud account, and had thought they were safe, but it looks like I was wrong.

4. Developers pls look into it or you may have to see a downfall in the app installationsI have thoroughly enjoyed using the Cloud Gallery app, along with GCloud, on both my phone and tablet.

5. I am connecting all my devices to cloud gallery so that I can upload all of my photos and all of my videos to one cloud location.

6. This is a very useful option, in order to take these photos, off your phone temporarily, place them somewhere else, so that you can put them on a hard drive, on a computer, when you get home.

7. But now, not able to see my pictures on cloud gallery.

8. I would never recommend this app to anyone, please do not use it if you care about your files!!!!!!!!!!!!!I used G Cloud for several years.

9. I'm not very tech savvy, & I'm sure there are many options out there, but I KNOW IF I can figure out & use this one than ANYONE can!!😁Cloud Gallery can be your best friend.

10. I recently bought a newer phone and was having problems backing the new phone up.

11. Any new photos that I try to add don't show up - just a blank square.

1. Fix Cloud Gallery Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cloud Gallery: Restarting the app will resolve most errors.
2. Update the Cloud Gallery App. Here is how:
   1. On Android goto PlayStore » Search for "Cloud Gallery" » Open Cloud Gallery » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cloud Gallery » click "UPDATE".
3. Clear Cloud Gallery app cache: Clearing cached data will force your app to retrieve the latest data directly from Cloud Gallery servers.
   1. On Android, goto Settings » Apps » Select "Cloud Gallery" » click Storage » click "Clear Cache".
4. Check Cloud Gallery app permissions. If any of these permissions required to use your device's features are disenabled, Cloud Gallery might not work.
5. Uninstall and reinstall Cloud Gallery. If nothing else has worked, completely uninstall Cloud Gallery then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cloud Gallery not working

2. Fix Cloud Gallery Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cloud Gallery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cloud Gallery not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cloud Gallery may not be able to connect to the Internet when running in the background.