Contact VLC Customer Service

Why should I report an Issue with VLC for Android?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Videolabs to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. VLC for Android can play any video and audio files, as well as network streams, network shares and drives, and DVD ISOs, like the desktop version of VLC.

2. VLC for Android™ plays most local video and audio files, as well as network streams (including adaptive streaming), DVD ISOs, like the desktop version of VLC.

3. VLC media player is a free and open source cross-platform multimedia player that plays most multimedia files as well as discs, devices, and network streaming protocols.

4. VLC for Android has a media library for audio and video files, and allows to browse folders directly.

5. VLC for Android is a full audio player, with a complete database, an equalizer and filters, playing all weird audio formats.

6. VLC has support for multi-track audio and subtitles.

7. It supports auto-rotation, aspect-ratio adjustments and gestures to control volume, brightness and seeking.

8. This is the port of VLC media player to the Android™ platform.

9. VLC is intended for everyone, is totally free, has no ads, no in-app-purchases, no spying and is developed by passionate volunteers.

10. It supports subtitles, Teletext and Closed Captions.

11. All the source code is available for free.

1. The rescan doesn't alert you to it's progress, and complains if you play things or edit the available folders while it's scanning.I downloaded it, granted it access to my files, then it somehow deleted all of my ringtones, so my alarms wouldn't ring, I couldn't hear when I had phone calls.

2. However, is annoying that you have to manually select "play as audio" if you wanted to have the audio continue playing when you turn the screen off or exit the app (there should be an option to do it automatically).

3. One issue that I currently have is that after updating my Samsung phone, whenever I cast to my TV via smart view, it crashes when trying to play video files.

4. The only way I could fix it was to update my phone.Still operational & useful, but this last update took away the ability to fast forward, turn up/down the brightness and volume with finger or knuckle (important when cooking and sticky fingers).

5. Edit: Cannot sort files by date.Good "default" video player with a good selection of options.

6. Please, I beg you, make this a consistent feature.It plays many types of audio files and can organize a large library very well.

7. Also, when using the repeat/loop video option, the video shows a black screen for a brief second in between the loop (at end and beginning), I think it's better if the video could loop seamlessly without a gap in between.After some customization, it's quite good.

8. When I start a song from a different album than what's playing, the audio cuts out for a couple seconds.

9. The only thing I wish for more than anything in this app is the ability to play audio from this app while watching something in your browser.

10. It's a 1/1,000,000 chance for me to trick my phone into playing VLC and browser audio at once.

11. Cannot play as audio only at night for bed (resting screen) anymore.

1. Fix VLC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VLC: Restarting the app will resolve most errors.
2. Update the VLC App. Here is how:
   1. On Android goto PlayStore » Search for "VLC" » Open VLC for Android » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VLC » click "UPDATE".
3. Clear VLC for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from VLC servers.
   1. On Android, goto Settings » Apps » Select "VLC for Android" » click Storage » click "Clear Cache".
4. Check VLC app permissions. If any of these permissions required to use your device's features are disenabled, VLC might not work.
5. Uninstall and reinstall VLC. If nothing else has worked, completely uninstall VLC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VLC not working

2. Fix VLC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VLC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VLC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VLC may not be able to connect to the Internet when running in the background.