Contact e-Passport NFC reader Customer Service

Why should I report an Issue with e-Passport NFC reader?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Anton Tananaev to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It supports action, so third party apps can use it to retrieve passport data.

2. The app is completely open source, so anyone is welcome to validate that it doesn't collect any personal information.

3. Passport data is never uploaded to any remote server.

4. Android app that uses the NFC chip to communicate with an electronic passport.

5. App had been successfully tested with Russian passport.

6. Data is kept only in memory and removed as soon as you close the app.

7. It might not work with some other passports.

8. Please visit website for more information.

9. If it doesn't work, please create GitHub issue to help me fix the issue instead of leaving negative feedback.

1. For those who think the application is collecting their data, please know that this application doesn't have the permission to access the Internet.Dutch passport failed at the first 3 attempts.it reads more lines than it should and rejects it.

2. You should add the possibility to save information and maybe read fingerprint and other data.NFC not read (it work with other apps), fill all 3 fields, place passport under the phone, but nothing happen!Doesn't do anything.

3. +1 for being open source.This app works reliably on Australian ePassports, and its chip-reading functionality can be easily integrated into other apps.

4. Je recommande fortement! Pour ceux qui pensent que l'application collecte vos données, sachez que cette application n'a pas l'autorisation d'accéder à Internet.

5. This is a good app! Note: you can tap on the year to change it.Une super application qui lit les passeports grâce à la technologie NFC.

6. Great job!Works fine, and it's open source.

7. Le code source permet de comprendre comment fonctionnent les nouveaux passeports biométriques.

8. The source code is useful to understand how the new ePassports work.

9. important that it is Open Source so we can review how it works.

10. Changed passport details to BLOCK LETTERS and it worked.

11. Navigating between far-out years by tapping year number is easy (as stated by developer).

1. Fix e-Passport NFC reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart e-Passport NFC reader: Restarting the app will resolve most errors.
2. Update the e-Passport NFC reader App. Here is how:
   1. On Android goto PlayStore » Search for "e-Passport NFC reader" » Open e-Passport NFC reader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for e-Passport NFC reader » click "UPDATE".
3. Clear e-Passport NFC reader app cache: Clearing cached data will force your app to retrieve the latest data directly from e-Passport NFC reader servers.
   1. On Android, goto Settings » Apps » Select "e-Passport NFC reader" » click Storage » click "Clear Cache".
4. Check e-Passport NFC reader app permissions. If any of these permissions required to use your device's features are disenabled, e-Passport NFC reader might not work.
5. Uninstall and reinstall e-Passport NFC reader. If nothing else has worked, completely uninstall e-Passport NFC reader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing e-Passport NFC reader not working

2. Fix e-Passport NFC reader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make e-Passport NFC reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to e-Passport NFC reader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, e-Passport NFC reader may not be able to connect to the Internet when running in the background.