Published by Smart Energy Water

Report an issue with My City of Lake City Utilities.
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Why should I report an Issue with My City of Lake City Utilities?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Energy Water to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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My City of Lake City Utilities Customer Insights

1. It keeps popping up with error messagesI like the old one better I could pay on two different accounts with one log inCan't pay bills cant log init gives wrong information for as your billApp isn't goodHasn't even updated in a month.

2. I would rather mail my payment....and this is coming from someone who pays EVERYTHING online.Always crashing.

3. Cannot change date on usage tab.

4. Sloppy app and need more development.Not running correctly.

5. The interface is bad and some links don't work.

6. Can't pay bills.

7. Not a very good app.

Steps to Troubleshoot & Fix My City of Lake City Utilities Issues

1. Fix My City of Lake City Utilities Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My City of Lake City Utilities: Restarting the app will resolve most errors.
  2. Update the My City of Lake City Utilities App. Here is how:
    1. On Android goto PlayStore » Search for "My City of Lake City Utilities" » Open My City of Lake City Utilities » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My City of Lake City Utilities » click "UPDATE".
  3. Clear My City of Lake City Utilities app cache: Clearing cached data will force your app to retrieve the latest data directly from My City of Lake City Utilities servers.
    1. On Android, goto Settings » Apps » Select "My City of Lake City Utilities" » click Storage » click "Clear Cache".
  4. Check My City of Lake City Utilities app permissions. If any of these permissions required to use your device's features are disenabled, My City of Lake City Utilities might not work.
  5. Uninstall and reinstall My City of Lake City Utilities. If nothing else has worked, completely uninstall My City of Lake City Utilities then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My City of Lake City Utilities not working


2. Fix My City of Lake City Utilities Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My City of Lake City Utilities be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My City of Lake City Utilities not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My City of Lake City Utilities may not be able to connect to the Internet when running in the background.

Reported Issues