Contact Strava Customer Service

Why should I report an Issue with Strava: Run, Bike, Hike?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Strava Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Still haven't found an appealing reason to subscribe to their premium subscription despite using the free trial.It has paused 3 of my runs at the beginning over the course of using it for about 2 months.

2. Good for accurately recording runs using your phone if you don't own a wearable (rather than just trusting your phone with G-fit to record it innacurately), but then it doesn't synch with Health connect, so your runs won't appear on Google Fit.

3. I've been using the Under Armour App for all my running and cycling and never had any issues mapping my route so, I've decided to give Strava a try since everyone brags about it.

4. You can still join challenges and follow people but other than that, premium.Enjoyed it better before they moved most of their features behind their subscription.

5. I can click on a route on the map and not be navigated to random route (which has come to be the expected behavior so much so that I've stopped using them) and I can click on a segment and have it actually be selected.

6. Of course, for others it could be the ability to change shoes, paddles, gloves, or other items people like to keep track of mileage on.

7. Instead of adding new and exciting features for those who subscribe, they decided to place a lot of their "for free" features behind the pay wall.

8. It's a good app, BUT... for the average user who just wants to save a route, download a map, and use it for it's GPS function it's far too expensive so I just use the free version.

9. I'd just as soon calculate the distance I ride over the time it takes me to figure out my speed and cadence (which I've done).

10. 6/2023 All of the useful features that were once free, are now premium.

11. Namely, the ability to select which bike you're riding from the gear list and the ability to select which bike you're riding from the record ride screen.

1. Fix Strava Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Strava: Restarting the app will resolve most errors.
2. Update the Strava App. Here is how:
   1. On Android goto PlayStore » Search for "Strava" » Open Strava: Run, Bike, Hike » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Strava » click "UPDATE".
3. Clear Strava: Run, Bike, Hike app cache: Clearing cached data will force your app to retrieve the latest data directly from Strava servers.
   1. On Android, goto Settings » Apps » Select "Strava: Run, Bike, Hike" » click Storage » click "Clear Cache".
4. Check Strava app permissions. If any of these permissions required to use your device's features are disenabled, Strava might not work.
5. Uninstall and reinstall Strava. If nothing else has worked, completely uninstall Strava then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Strava not working

2. Fix Strava Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Strava be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Strava not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Strava may not be able to connect to the Internet when running in the background.