Contact Swim.com Customer Service

Why should I report an Issue with Swim.com: Workouts & Tracking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spiraledge to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In addition, I would love to have the following features: - the ability to manually edit/delete swimming logs (to help correct accuracy) - clear documentation on how to connect to Google Fit ( I see the option within account settings but haven't figured out how to use it) - ability to pause workouts (improve UX to make it easily discoverable)Syncing with a watch is a horrible experience.

2. I would love the ability to customize screens (rest timer, etc.), but this is the best swim app I could find for my Pixel watch so I'm giving it 5 stars.Just got a Google fit watch and this is the only app I've found that will work on it to track swims.

3. Now I can't get the login screen to come back up.It's simply has too many issues, the watch app freezes and is a massive battery drain, the phone app freezes, and the website doesn't aggregate and average the daily, weekly and yearly distances.

4. I wish I was better at Excel and I would write a program myself.I have used this app to record swims, manually, through my USMS FLOG, and from my Swim2 watch through Garmin Connect.

5. Then once it came up, found it the login screen doesn't include integration with my Google account.

6. I'll just stick with the Garmin platform because there's no way I'm buying a watch just for swimming when the app isnt great.

7. Two stars for tryingIt works! I've been wanting a swim tracking wear OS app for a while.

8. I can also adjust when the watch reads my stroke wrong.

9. This is the only app that I know of, where I can fix the mistakes that I made using my watch in the pool.

10. I imagine the developers had to work hard to get a swimming app on Wear OS 2 but they did it.

11. I am not sure if the problems come from my swimming style, the software, or the hardware (using a Fossil Carlyle).

1. Fix Swim.com Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Swim.com: Restarting the app will resolve most errors.
2. Update the Swim.com App. Here is how:
   1. On Android goto PlayStore » Search for "Swim.com" » Open Swim.com: Workouts & Tracking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Swim.com » click "UPDATE".
3. Clear Swim.com: Workouts & Tracking app cache: Clearing cached data will force your app to retrieve the latest data directly from Swim.com servers.
   1. On Android, goto Settings » Apps » Select "Swim.com: Workouts & Tracking" » click Storage » click "Clear Cache".
4. Check Swim.com app permissions. If any of these permissions required to use your device's features are disenabled, Swim.com might not work.
5. Uninstall and reinstall Swim.com. If nothing else has worked, completely uninstall Swim.com then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Swim.com not working

2. Fix Swim.com Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Swim.com be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Swim.com not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Swim.com may not be able to connect to the Internet when running in the background.