Contact Spiceworks Customer Service

Why should I report an Issue with Spiceworks - Help Desk?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spiceworks, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Other than those 2 things the application is great for checking and updating tickets.Garbage. When I connect to our server using the app, I get "No internet connection detected." When I try to login to the same server using https, it pops up with a security prompt, I hit proceed, nothing happens.

2. if for whatever reason my Wi-Fi drops when opening the app, or I'm connected to a different ssid, not only does the app obviously fail to connect, it seems to cache that failed log in attempt and I cannot login to the server afterward even if I'm connected to our internal Wi-Fi without uninstalling and reinstalling the app or clearing the app data.Ok app to use while in the field or on-call.

3. Only major problems I have are tickets not being able to open when I push "See More." Other problem is that I only open it at work, so I hear the app chime and I know I have to work.Unfortunately there's no way to get this application to work.

4. Can seem to find how to sign out, I had to be extreme and uninstall the app and reinstall? The other challenge is on the web browser, high priority tickets are highlighted in red, but this is not carried through onto the app, is there a setting, without creating an alternative custom view?The app will not allow me to log in.

5. Can change creator but not CC, can't associate a related inventory item, can't close as duplicate, can't enter custom time spent (time spent is poorly implemented anyway as it doesn't report as hours in decimals so you can't add up time spent in a report).

6. It only says "no internet connection" I've tried to find a solution and haven't been able to.

7. Push notifications just don't work (S9+ with all the permissions and reinstalled) and I find the interface difficult and lacking.

8. Time to move away from Spiceworks as my previous company as done as well.Spiceworks helpdesk and inventory are great in general but this app isn't very useful.

9. Spiceworks in general is a great service but this application is a poorly rendered shadow of that service.

10. Older app versions work fine and no updates pushed in over six months, even for the beta.

11. And anytime the Certificate renews for the helpdesk server, you have to jump through hoops to accept the new cert (Cloudflare or LetsEncrypt).

1. Fix Spiceworks Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Spiceworks: Restarting the app will resolve most errors.
2. Update the Spiceworks App. Here is how:
   1. On Android goto PlayStore » Search for "Spiceworks" » Open Spiceworks - Help Desk » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spiceworks » click "UPDATE".
3. Clear Spiceworks - Help Desk app cache: Clearing cached data will force your app to retrieve the latest data directly from Spiceworks servers.
   1. On Android, goto Settings » Apps » Select "Spiceworks - Help Desk" » click Storage » click "Clear Cache".
4. Check Spiceworks app permissions. If any of these permissions required to use your device's features are disenabled, Spiceworks might not work.
5. Uninstall and reinstall Spiceworks. If nothing else has worked, completely uninstall Spiceworks then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Spiceworks not working

2. Fix Spiceworks Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Spiceworks be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Spiceworks not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Spiceworks may not be able to connect to the Internet when running in the background.