Contact Fulcrum field data collection Customer Service

Why should I report an Issue with Fulcrum field data collection?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Spatial Networks to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Create apps in minutes, or customize and scale to suit any enterprise data collection process.

2. Capture accurate data, quickly and easily.

3. Gather location information automatically, and share in real-time.

4. Integrate with your GIS and other technologies.

5. All in a single data collection and mobile inspection platform built for the field.

1. However, the last update has absolutely wrecked the camera abilities! Please revert!!!Im using fulcrum for years.its ok before this.but with new update the problem is the pin not show full name of tagging.when u click the tagging then u back it will hang your device.u must close the application before u can use it back.this update version make my job slower and hard.please fix itI've been using this app for the past 4 years and developing all kind of bespoke forms.

2. Now, our field staff still experience the same issue which causes a lot of frustration and inconvenience.Latest update forces you to use their nasty camera system, and there is no option to use a good camera app.This app just keeps getting worse.

3. The "contact support" link in settings doesn't work.Easy to use at first, but requires some IT/GIS background when using advanced features.

4. 13 users in my company with SAMSUNG SM-T365 (Android 5.1.1) tablets experienced repeated crashes when taking photos through the app, regardless the form used.

5. I have been using Fulcrum for years and love it's functionality.

6. Now in December 2019, we've upgraded the devices for the users to Samsung SM-T515 (Android 9)- a bit better specs than former ones.

7. Able to use whether or not there is cell service, and the ability to visually see records on a map.... AWESOMEHate the new update.

8. I can't hardly make anything out on it.On current version, viewing a record but not making changes requires me to confirm "discard changes" when hitting 'back'.

9. The converse is also true: I can modify a record and then hit 'back' and it silently discards my update.

10. Brilliant capabilities, but loads of issues started to appear with the upgrades implemented staring July 2019.

11. I believe that there may be a problem with the resource usage for the app, but the support team quickly cut me off on the conversation and I had no further feedback from them.

1. Fix Fulcrum field data collection Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fulcrum field data collection: Restarting the app will resolve most errors.
2. Update the Fulcrum field data collection App. Here is how:
   1. On Android goto PlayStore » Search for "Fulcrum field data collection" » Open Fulcrum field data collection » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fulcrum field data collection » click "UPDATE".
3. Clear Fulcrum field data collection app cache: Clearing cached data will force your app to retrieve the latest data directly from Fulcrum field data collection servers.
   1. On Android, goto Settings » Apps » Select "Fulcrum field data collection" » click Storage » click "Clear Cache".
4. Check Fulcrum field data collection app permissions. If any of these permissions required to use your device's features are disenabled, Fulcrum field data collection might not work.
5. Uninstall and reinstall Fulcrum field data collection. If nothing else has worked, completely uninstall Fulcrum field data collection then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fulcrum field data collection not working

2. Fix Fulcrum field data collection Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fulcrum field data collection be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fulcrum field data collection not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fulcrum field data collection may not be able to connect to the Internet when running in the background.