Published by SharePoint Credit Union on Mar 26, 2024

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Why should I report an Issue with SharePoint Credit Union?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SharePoint Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SharePoint Credit Union

1. SharePoint’s Mobile Banking is available for SharePoint members enrolled in Internet Banking.

2. SharePoint's NEW Mobile Banking easily connects CU members with their finances; anytime, anywhere.

3. Transfer funds, pay bills, deposit checks, send cash, apply for a loan, open an account and more!

4. Deposit accounts are insured up to $250,000 by the National Credit Union Association (NCUA).

5. First time users will need to create a User ID and Password. Visit for details.

6. You can get started by launching this app.

7. SharePoint is an equal housing lender. NMLS #527701.

SharePoint Credit Union Customer Insights

1. Terrible practice if your system is down to not have noticed anywhere.The "security features" are so good that after trying to log in with my correct credentials twice it locked my account so now I can not pay any of my bills, access my accounts or anything.

2. Need to get this fixed now as checks need to get deposited.Cannot login after latest security upgrade on my phone.

3. This is ridiculous!Mobile deposit works good, common tasks button in bottom right is useful.

4. Now the app just redirects back here to download an "updated" version.First time trying to sign in, app didn't remember my sign in information.

5. Fingerprint login is the same experience.Can't login anymore.

6. now you can't login its not just me its everyone who banks at SharePoint.

7. Used to work fine but now won't let me log in with either the password or the fingerprint.

8. SharePoint get a new app that works, pleaseSo far this app keeps failing.

9. don't get this app it doesn't work anymore.

10. Remote deposit seems to always have issues.

11. Online takes forever to log in and then says I have no accounts.

Steps to Troubleshoot & Fix SharePoint Credit Union Issues

1. Fix SharePoint Credit Union Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart SharePoint Credit Union: Restarting the app will resolve most errors.
  2. Update the SharePoint Credit Union App. Here is how:
    1. On Android goto PlayStore » Search for "SharePoint Credit Union" » Open SharePoint Credit Union » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SharePoint Credit Union » click "UPDATE".
  3. Clear SharePoint Credit Union app cache: Clearing cached data will force your app to retrieve the latest data directly from SharePoint Credit Union servers.
    1. On Android, goto Settings » Apps » Select "SharePoint Credit Union" » click Storage » click "Clear Cache".
  4. Check SharePoint Credit Union app permissions. If any of these permissions required to use your device's features are disenabled, SharePoint Credit Union might not work.
  5. Uninstall and reinstall SharePoint Credit Union. If nothing else has worked, completely uninstall SharePoint Credit Union then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SharePoint Credit Union not working


2. Fix SharePoint Credit Union Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make SharePoint Credit Union be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SharePoint Credit Union not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SharePoint Credit Union may not be able to connect to the Internet when running in the background.

Reported Issues