Contact Fitness Buddy Customer Service

Why should I report an Issue with Fitness Buddy: Workout Trainer?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Azumio, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. A lot of the exercises missing on the Android version, also when you start your work out can't seem to be able to save rhe rest timer (i have to manually set it for every exercise), once you select a workout for example gym, intermediate variation 1, on the iOS if you click on the exercise itself it will show you the example but not on the Android version.Used to have free older version which I loved.

2. The tracking of your previous exercise weights does not display accurately during the workout, so you have to go through several screens just to find what weight you used last time.

3. Can't find certain exercises/equipment (ex: leg extensions, Roman chair)- perhaps only available on premium? There is now no graph/log to track your performance over time.

4. Fix it or stop charging premium for a half finished product.my friend has the iOS version and it's alot better than the Android version.

5. Bugs! I always get an error when looking at premium workout plans.

6. For a free app it's great, premium would be worth it if bugs are fixed.Provided ideas for workouts as a beginner.

7. Halfway through the workout I have to stop because the screen goes black and doesn't show which exercise I'm supposed to do next.

8. I keep thinking it must be better and pay for the premium version every few years.

9. Even trying to do the basic "Fitness test" does not work, as again, it's missing several videos and trying to skip through one breaks the videos/tracking for time and reps.

10. We paid for the non premium version and at first really liked what it had to offer.

11. Sure, you can add exercises to a workout, but you can't change the order so it's pointless to add something if it has to go to the end.

1. Fix Fitness Buddy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fitness Buddy: Restarting the app will resolve most errors.
2. Update the Fitness Buddy App. Here is how:
   1. On Android goto PlayStore » Search for "Fitness Buddy" » Open Fitness Buddy: Workout Trainer » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fitness Buddy » click "UPDATE".
3. Clear Fitness Buddy: Workout Trainer app cache: Clearing cached data will force your app to retrieve the latest data directly from Fitness Buddy servers.
   1. On Android, goto Settings » Apps » Select "Fitness Buddy: Workout Trainer" » click Storage » click "Clear Cache".
4. Check Fitness Buddy app permissions. If any of these permissions required to use your device's features are disenabled, Fitness Buddy might not work.
5. Uninstall and reinstall Fitness Buddy. If nothing else has worked, completely uninstall Fitness Buddy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fitness Buddy not working

2. Fix Fitness Buddy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fitness Buddy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fitness Buddy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fitness Buddy may not be able to connect to the Internet when running in the background.