Contact Glucose Buddy Diabetes Tracker Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. I was actually going to upgrade to premium, but since it only worked for 24 hours, I will be looking elsewhere if not resolved very soon.Absolutely love this app! Years ago I had a hard time starting out with my diabetes, and keeping everything straight while trying to bring the right numbers down was really frustrating.

2. I even tried to email them but it got returned to me so I'd like someone to contact me and tell me why it doesn't recognize my premium account and give me a credit since I'm definitely not getting what I paid for!This is a really good app, particularly if you can't afford the paid version/would like to use it to track insulin intake and carb intake.

3. Every time I try to log a BS, food or medication log I have to enter it, then save and redo the entry 5 or 6 times before an entry shows up in my log.

4. Food tracking: does not let you change the times you enter so you have to enter it exactly when you are eating and if you make an error you can't delete it.

5. I'm a little disappointed that whenever I enter carb values, the time stamp is lost and reset to the current time.

6. I do just keep at it because I need an app like this but its barely better then paper.I paid for the premium plan last year but I've had problems! I've deleted the app several times and loaded it many times but it still tells me I have the basic plan.

7. Now I put in the snacks I had three times, but it keeps dropping items! Now it has changed all myeals and snacks to the current time.

8. The app has everything I wanted to track and taking pictures of my food to identify is great.

9. Will search for something that works.Too gltchy... if the free version doesnt work properly i will never consider a paid version.

10. The food log is great at scanning barcodes/finding the food I'm eating, but it doubles my carbs and calories.

11. I would love to try the premium but with obvious issues I am not going to pay.For an app that they are charging as much as they are for you think they would put a snap on their programmers and fix the bugs.

1. Fix Glucose Buddy Diabetes Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Glucose Buddy Diabetes Tracker: Restarting the app will resolve most errors.
2. Update the Glucose Buddy Diabetes Tracker App. Here is how:
   1. On Android goto PlayStore » Search for "Glucose Buddy Diabetes Tracker" » Open Glucose Buddy Diabetes Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Glucose Buddy Diabetes Tracker » click "UPDATE".
3. Clear Glucose Buddy Diabetes Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from Glucose Buddy Diabetes Tracker servers.
   1. On Android, goto Settings » Apps » Select "Glucose Buddy Diabetes Tracker" » click Storage » click "Clear Cache".
4. Check Glucose Buddy Diabetes Tracker app permissions. If any of these permissions required to use your device's features are disenabled, Glucose Buddy Diabetes Tracker might not work.
5. Uninstall and reinstall Glucose Buddy Diabetes Tracker. If nothing else has worked, completely uninstall Glucose Buddy Diabetes Tracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Glucose Buddy Diabetes Tracker not working

2. Fix Glucose Buddy Diabetes Tracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Glucose Buddy Diabetes Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Glucose Buddy Diabetes Tracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Glucose Buddy Diabetes Tracker may not be able to connect to the Internet when running in the background.