Contact Costpoint Time and Expense Customer Service

Why should I report an Issue with Costpoint Time and Expense?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deltek to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Employees can enter hours to a timesheet, view previous time in summary, view leave balances and see timesheet related pending tasks on an easy to use native mobile app.

2. Supervisors can view employee timesheets, Approve employee timesheets and view pending approval tasks on an easy to use native mobile app.

3. When paired with a Costpoint 8 upgraded system, employees will have access to expense functionality which will allow them to capture expense receipts with ICR, edit and claim outstanding expense, create, edit and submit expense reports and Supervisors will be able to approve expense reports, expense charges and expense attachments in an easy to use native mobile app.

1. I'm just glad I can finally log my time on my phone without having to deal with the desktop interface.When I enter my PIN incorrectly or receive any message, it takes like 20 seconds for it to acknowledge that I saw the message and close the message.

2. You just pushed an update on 9-1-2020 and now when I try to log in I receive an error message telling me that my organization does not allow me access to this app, which is incorrect.

3. Trying to enter hours for multiple days or charge numbers is exceedingly difficult, and it often repeatedly puts hours in previous charge numbers when trying to do this.

4. After I get done running the setup, it goes to my time sheet (it also says something about 4 tasks to complete, I have no idea what it is talking about).

5. I close the app and try to open it again and it wants to go through the setup again??? C'mon guys, let's make something from DELTEK that actually works and it user friendly.Garbage application.

6. Anything over a $1/Month for your entire company to use Deltek is too much.I have run the setup twice now and it still does the same thing.

7. I wish there was an alternative.very difficult to get logged in for the first time and the help desk had to provide the url and initial set up.

8. Everytime an update is pushed you have to log in like it's the very first time using the App.

9. Been using a few days now and its confirmed, Deltek has never hired a UI engineer.

10. Followed my companies and Deltek's instructions multiple times for "SAML" based log in.

11. App goes to the SAML log in via web, I get authenticated, then the app goes back to a blank log in screen, rinse wash and repeat.

1. Fix Costpoint Time and Expense Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Costpoint Time and Expense: Restarting the app will resolve most errors.
2. Update the Costpoint Time and Expense App. Here is how:
   1. On Android goto PlayStore » Search for "Costpoint Time and Expense" » Open Costpoint Time and Expense » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Costpoint Time and Expense » click "UPDATE".
3. Clear Costpoint Time and Expense app cache: Clearing cached data will force your app to retrieve the latest data directly from Costpoint Time and Expense servers.
   1. On Android, goto Settings » Apps » Select "Costpoint Time and Expense" » click Storage » click "Clear Cache".
4. Check Costpoint Time and Expense app permissions. If any of these permissions required to use your device's features are disenabled, Costpoint Time and Expense might not work.
5. Uninstall and reinstall Costpoint Time and Expense. If nothing else has worked, completely uninstall Costpoint Time and Expense then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Costpoint Time and Expense not working

2. Fix Costpoint Time and Expense Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Costpoint Time and Expense be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Costpoint Time and Expense not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Costpoint Time and Expense may not be able to connect to the Internet when running in the background.