Published by Smart Energy Water

Report an issue with DPDC AMI Customer Service App.
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Why should I report an Issue with DPDC AMI Customer Service App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Smart Energy Water to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact DPDC AMI Customer Service App image 1 contact DPDC AMI Customer Service App image 2

About DPDC AMI Customer Service App

1. DPDC AMI Customer Service App is a Customer Experience (CX) Platform designed to offer convenience and control to utility customers to access data anytime, anywhere, and on any device (phone and computer) all while keeping things simple and user-friendly.

2. This app offers personalized self-service capabilities throughout a single integrated mobile and web platform that helps you to have real time two-way communication with your Utility, manage your utility account, view your usage, view personalized recommendations for saving energy, and save money on your bill.

DPDC AMI Customer Service App Customer Insights

1. My customer number showing invalid.App is good but need more update and dpdc should add more features to the app.Worst app do far we used .OTP NEVER CAME on time .Worst app.

2. Kudos to everyone behind the implementation and thought process.Does not accept 8 digit customer number even though the online portal accepts it.

3. Despite having smart card meter, it shows please enter a valid customer number.

4. OTP not match for several times.This app cannot validate customer number.

5. You can follow them.Registration process need to improve.

6. This app is by far one of the most sophisticated and and extremely helpful one implemented by any govt organization in BD.

7. The looks, the information inside the dashboards are super helpful.

8. And to top it up, it even has the option to opt out for rebates if you fulfill certain objectives.

9. Thus I can't even register and use the application.Dumb app.

10. Very unpleasant experience from dpdc.

11. Couldn't register my account.

Steps to Troubleshoot & Fix DPDC AMI Customer Service App Issues

1. Fix DPDC AMI Customer Service App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart DPDC AMI Customer Service App: Restarting the app will resolve most errors.
  2. Update the DPDC AMI Customer Service App App. Here is how:
    1. On Android goto PlayStore » Search for "DPDC AMI Customer Service App" » Open DPDC AMI Customer Service App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DPDC AMI Customer Service App » click "UPDATE".
  3. Clear DPDC AMI Customer Service App app cache: Clearing cached data will force your app to retrieve the latest data directly from DPDC AMI Customer Service App servers.
    1. On Android, goto Settings » Apps » Select "DPDC AMI Customer Service App" » click Storage » click "Clear Cache".
  4. Check DPDC AMI Customer Service App app permissions. If any of these permissions required to use your device's features are disenabled, DPDC AMI Customer Service App might not work.
  5. Uninstall and reinstall DPDC AMI Customer Service App. If nothing else has worked, completely uninstall DPDC AMI Customer Service App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing DPDC AMI Customer Service App not working


2. Fix DPDC AMI Customer Service App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make DPDC AMI Customer Service App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to DPDC AMI Customer Service App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, DPDC AMI Customer Service App may not be able to connect to the Internet when running in the background.

Reported Issues