Contact Allergy Alert Customer Service

Why should I report an Issue with Allergy Alert by Pollen.com?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of IQVIA (formerly Quintiles & IMS Health) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you suffer from allergies like hay fever, you need accurate, reliable, timely information that allows you to consistently manage your allergy symptoms and take control of your life! Newly redesigned Pollen. com's Allergy Alert App provides you with essential tools to do just that. * All the diary data can be later retrieved and printed as a chart or a calendar on My Pollen.

2. Bring allergy information from Pollen. com to your mobile or tablet! *** Please note this app is intended for the continental US only.

3. Please download Allergy Plus by Pollen.

4. *** Please note this app is not supported any longer.

1. While I can see the pollen rating for the day with the widget, the rest of the app is useless.I'm not sure how effective it is in other parts of the world, but in New Mexico it has repeatedly reported low or medium low counts on days which were abnormally high.

2. Keep a paper journal if you are truly symptom tracking.Great app and widget, but widget is pretty useless because app won't continue to run in the background.

3. For example, now in mid October at this location we are having high levels of ragweed and mountain cedar (juniper) pollen, but the app shows the levels as very low, 0.8 or lower.

4. I love that you can keep a diary journey, only downfalls are that you can't add your own notes/symptoms and you can't look back at what the report was for the days that you tracked your symptoms for.

5. CANNOT keep track of major pollen counts over time.

6. Its pollen level readings do not jibe with the readings that are given on the local TV weather forecasts, and with most people's allergy symptoms.

7. (I got conflicting reports, and could feel the stuffiness.) The interface is great, the app is very usable, but be advised that their reporting system may not be accurate for you.Great app.

8. When it works, it's great, but you'll go weeks with the dumb service not find your city/zip rendering the app worthless.

9. I was miserable the first few days (tried the app to try to figure out what was messing with my allergies) then started feeling better.

10. This app is great for finding out what types of pollen are in the air.

11. I have serious allergies and I love having the widget right on my home screen.

1. Fix Allergy Alert Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Allergy Alert: Restarting the app will resolve most errors.
2. Update the Allergy Alert App. Here is how:
   1. On Android goto PlayStore » Search for "Allergy Alert" » Open Allergy Alert by Pollen.com » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Allergy Alert » click "UPDATE".
3. Clear Allergy Alert by Pollen.com app cache: Clearing cached data will force your app to retrieve the latest data directly from Allergy Alert servers.
   1. On Android, goto Settings » Apps » Select "Allergy Alert by Pollen.com" » click Storage » click "Clear Cache".
4. Check Allergy Alert app permissions. If any of these permissions required to use your device's features are disenabled, Allergy Alert might not work.
5. Uninstall and reinstall Allergy Alert. If nothing else has worked, completely uninstall Allergy Alert then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Allergy Alert not working

2. Fix Allergy Alert Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Allergy Alert be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Allergy Alert not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Allergy Alert may not be able to connect to the Internet when running in the background.