Published by WebMD, LLC

contact WebMD Allergy Chat with our AI-based WebMD Allergy Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with WebMD Allergy?



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Why chat with our AI WebMD Allergy Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of WebMD Allergy.
  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. But if you just need a widget to quickly check before you decide whether to grab an N-95 mask on your way out the door, this app has you covered.Great app, gives more accurate & detailed info than weather bug or zyrtec apps, and clearly states the collection location.

2. Other apps ask for my location, but report data based on nearest collection station, which could be 50-300 miles away, in a completely different environment (urban vs.

3. Perhaps my privacy guard is stopping it from working but if that were the case I should see a prompt for the information it needs, not see it lock up the UI.Uses a pollen counter that only applies to 36 cities (both small & large) around the US, which makes this component of the app completely useless for the majority of the US.

4. And how do i delete a medication I'll never use accidentally added to my list?It gives you the option to email a summary, but it doesn't include how low or high the different allergens are.

5. Also, easier to access than NAAB data, which requires digging through email, or manually checking the nearest, working station.

6. Pollen "intensity/severity" indicators here are usually depicted at higher levels than NAAB, and don't seem to reflect effects of rain or wind direction changes.

7. The symptom tracker is not very useful in its current state (it doesn't let you see a history of your symptoms or draw any conclusions for you using algorithms).

8. Sometimes in the morning, sometimes at night...if you're going to alert me, keep it consistent.Useful, especially when local NAAB counts aren't current.

9. I feel like I wasted so much time filling out entries for nothing.Loads some map of what I assume is somewhere near New England or Virginia or some such, then locks up, no prompt for anything, doesn't allow me even to go into settings.

10. So, it reports that the pollen count is low when it's actually very high (I live in an area devastated by Hurricane Michael & our allergen counts are always through the roof).

11. Also have no idea how to access tracking data.I need a competitors app and a spreadsheet to do what this app does, but that's because it's no good at what it does.

Steps to Troubleshoot & Fix WebMD Allergy Issues

1. Fix WebMD Allergy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WebMD Allergy: Restarting the app will resolve most errors.
  2. Update the WebMD Allergy App. Here is how:
    1. On Android goto PlayStore » Search for "WebMD Allergy" » Open WebMD Allergy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WebMD Allergy » click "UPDATE".
  3. Clear WebMD Allergy app cache: Clearing cached data will force your app to retrieve the latest data directly from WebMD Allergy servers.
    1. On Android, goto Settings » Apps » Select "WebMD Allergy" » click Storage » click "Clear Cache".
  4. Check WebMD Allergy app permissions. If any of these permissions required to use your device's features are disenabled, WebMD Allergy might not work.
  5. Uninstall and reinstall WebMD Allergy. If nothing else has worked, completely uninstall WebMD Allergy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WebMD Allergy not working


2. Fix WebMD Allergy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WebMD Allergy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WebMD Allergy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WebMD Allergy may not be able to connect to the Internet when running in the background.

Reported Issues

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