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Why should I report an Issue with Hacoo - Live, Shopping, Share?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of SARA MART LIMITED to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Hacoo - Live, Shopping, Share
1. With every new Hacoo app version, our product quality grows and prices stay the same! • Only high-quality products! • We quickly learn what you love!
2. Hacoo has more than 5,000,000 products, all from verified sellers!
3. Go to "Deals" and choose products for the best prices! 3.
4. New deals of up to 80% off on products are loaded into the app every week!
5. The more you use the app, the more catered to your taste the list of products will be! 2.
6. We value your opinion about our products and delivery. 4.
7. We make Hacoo even more convenient and easy to use with every system update!
8. It just got easier to make in-app purchases with Hacoo!
9. Now you can save even more when making purchases in Hacoo!
10. Personalized product selection is now even better and smarter.
11. The app adapts to your preferences and automatically selects the best products in your favorite categories!
Hacoo Customer Insights
1. 👎Really really bad i used to buy jordans 4 and 3 from this app then out of nowhere i couldnt find em not even pants that i saves to buy them whats wrong with it you should brint back them fake shoes and pants and everything what was on itI believe Sara mart is a great app, good quality as compared to others... but some things are overly pricy and I don't understand why Please if you can work on that, ot did ne great I will give a 4 starJust ordered, waiting for goods, if the app is easy to use then it makes life so much easier.Love SaraMart.
2. I recommend you to all buy from your own country at least you can buy good quality and also return the product and u get money back Donot buy from this APPHave ordered a couple of times so far, really good app, decent quality items for the price.
3. Still I like to buy on this place.First at of all the support is terrible to respond wanting so long in they and the chat secondly I bought items and I didn't receive it and I spoke with them and I tried to contact the Is supplier bec they returned the I tems for some reasons and he didn't respond the items was expensive not cheap.
4. Please please donot buy from this app., I have bought from this website and when I wanted to return the poor quality product.
5. Love the one shipping fee plus regular discount if you join the members group through whatsapp.
6. Can't rate any higher than 1 star for that.Very great app, Reviews or not all sellers are legit.
7. I have received all my items so far and for the price they are great.
8. Shipping cost is cheap you may have to wait for a few weeks 2/3 weeks but it is worth it.
9. Downloaded to look for some new trainers and I get zero search results for the same searches that show my friend lots of options.
10. cold days!! Love itI do not recommend this website.
11. I have a few regulars that never disappoint, quality always on point.
Steps to Troubleshoot & Fix Hacoo Issues
1. Fix Hacoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Hacoo: Restarting the app will resolve most errors.
- Update the Hacoo App. Here is how:
- On Android goto PlayStore » Search for "Hacoo" » Open Hacoo - Live, Shopping, Share » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Hacoo » click "UPDATE".
- Clear Hacoo - Live, Shopping, Share app cache: Clearing cached data will force your app to retrieve the latest data directly from Hacoo servers.
- On Android, goto Settings » Apps » Select "Hacoo - Live, Shopping, Share" » click Storage » click "Clear Cache".
- Check Hacoo app permissions. If any of these permissions required to use your device's features are disenabled, Hacoo might not work.
- Uninstall and reinstall Hacoo. If nothing else has worked, completely uninstall Hacoo then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Hacoo not working
2. Fix Hacoo Server issues & Internet Connection
- Check network connection: An unstable Internet will make Hacoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Hacoo not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Hacoo may not be able to connect to the Internet when running in the background.
Reported Issues
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Please I have brought some things from you since Sunday and I haven't received any email from you please if give me my money back or send the things to me.thanks
— by Thomas Manu 3 years ago -
LZ535734513CN. Il y'à un problème de colis pourriez-vous faire le nécessaire merci et un autre JVGL06047542136968946866
— by Schiepers 4 years ago -
Je n'ai pas reçu ma commande entière pourtant ils ont bien encaisser l argent
— by Hakima Haddad 4 years ago -
Buongiorno ho ordinato in sara mart da 3 settimane però non è arrivato nessun paco. Voglio sapere quando arrivera
— by Anxhela 4 years ago -
I found out that you people collected money from my account I did not use that account to purchase anything. it was on the 20th,11 ,2020. and the amount is €47,93 please return the money back to my Daughters account.
— by Silifatu Sanni 4 years ago -
I need you to update my order let me know what’s going on ???
— by Gbemileke 4 years ago -
J'ai reçu ma commende Jacket
Gotton padded mais c'est trop
petit à quelque adresse je peux
renvoyer ?et comment faire pour le remboursement?— by Olga Lopes 4 years ago -
Bunaseara
Veronica ho fatto anche ieri un messaggio
Quando mi arriva il mio pacchetto?
Am fato 23.11.2020 un'ordine non arrivato
Voglio soldi
Spero di avere una risposta— by Liliana Dima 4 years ago -
Bonjour,
Aujourd'hui, je n'ai reçu que quelques articles de ma commande LT54234648NL, avec seulement 5 articles sur 40 (il y avait des articles écrits dans ce petit paquet mais ces articles n'étaient pas là) Je suis un peu perdu après la réception de mon paquet avec le manque de tous les articles (une commande de plus de 260 euros) , vous pouvez m'aider, s'il vous plaît c'est un peu incompréhensible.
Hello,
Today I received only a few articles from my order LT542346488NL, with only 5 out of 40 items (there were written articles in this small package but these items were not there) I am a little lost following the receipt of my package with the lack of all items (an order of over 260 euros) , you can help me, please it is a little incomprehensible.
Cordialement Sabrine Tchermnykh ( commande numéro LT54234648NL)— by Sabrine 4 years ago -
Hello please can you let me know what date my Xmas order for my family will arrive as I'm a gold member with fast express delivery supposedly. Yet I still don't know where our items are.I should have had them by now.Its a bit naughty isn't it.I TRUST you my friend. But I'm getting very worried as it's the 20th tommorow and it's 5 days till Xmas.Pretty please my friend help me .My family will be so sad if they have no presents. I pray my things will be here before Xmas. Please help me Sara Mart.xxxxx merry Xmas to you all. 🎄🎄🎄🎁🎁🎀🎈🎉🎄💜💚💙💛❤💛
— by Joanna Robinson 4 years ago -
Just want to know where my order is coming it’s been saying pending for since Tuesday
— by Eben Nartey 4 years ago -
Bonjour j'ai pas RÉUSSI ma commande
— by Retaili Mohammed 4 years ago -
How do I send my stuff back
— by Claire Maguire 4 years ago -
Still not recieved my order after 3 months for over 40.00
— by Claire mabbott 4 years ago -
Ciao
non è possibile una cosa del genere Ho fatto un ordine il 23.11.2020 e non mi è arrivato nemmeno adesso
Mi dispiace dirti una cosa del genere, ma sei serio
Peccato che i prezzi siano buoni ma la logistica lascia molto a desiderare
voglio i miei soldi indietro
Non sto dicendo che il pacco arriverà tra 2 giorni, ma non dirò nulla dopo tanto tempo
L'ho comprato online e il pacco è arrivato in 10 giorni— by Liliana Dima 4 years ago -
Order number 32140149911582039818
Ma'am leather lack belt, item arrived faulty, the seam has not been stitched properly and is coming away— by Mrs Jennifer A Howlett 4 years ago -
J'ai commandé une ceinture de femme en marque, un sac à main et une bague au début de novembre mais je n'ai rien reçu encore..
— by Keziah Rolland 4 years ago -
Hallo Guten Tag
— by Najibollah 4 years ago -
I need to cancel my last order
— by Deborah Omokhigien 4 years ago -
No some items ord nr. 32136561355603129338
— by Pawel Peplonski 4 years ago -
Commande LZ495167741CN
Bonjour. Ma commande est bloquée au dédouanement. Pourriez vous effectuer le remboursement de cette commande car je vais devoir les contacter et leur donner les renseignements de votre société
Merci d'avance.
Bien à vous.
Mlle Wolf.— by Frédérique Wolf 4 years ago -
I placed an order on the 25 /11 /2020 at 20 :59 :28 under a seller called NEW STYLE now my order is showing not sign after shipping for a couple of days and I can't track or see what is going on please I need my money back and I have some products that are yet to come since on the 1/12/2020 please refund my money
— by Celine Joseph 4 years ago -
De ce ați tras bani pentru transport 140 de euro
— by Strunoaie Sorin 4 years ago -
Bjr je reviens vers vous tjr pas eu mon colis pouvez vous me dire quand je vais le recevoir cordialement mme renard
— by Joelle Renard 4 years ago -
My paquet it s not coming
— by Halm 4 years ago -
PLEASE INFORM - NO PARTS HAVE BEEN RECEIVED
— by Benitez Susana 4 years ago -
Envoyé moi ma commande s'il vous plaît. Merci de votre compréhension
— by Djambae Hamidou Tidjara 4 years ago -
Bonjour j'ai commandé depuis le 3/11/2020 à 18h53. N: commandé 32113027482224343770.je n ai pas reçu ma commande jusqu'à présent Merci
— by Dankam 4 years ago -
My order no: 32138437902085472842. I ordered 23 items from Zaramart. To my surprise only 2 were sent. Please look into this matter and let me know what happened to the remaining items and when they will arrive. You reply is needed ASAP. THANKS. NOJEEM SALAMI.
— by Nojeem Salami 4 years ago -
Good evening, I'm Mary Moraldo, i'm writing to have more information about my order on the 27th novembre to Via Dante Alighieri 119 beacause I broke my phone where i had the app, but in this phone that I use temporary i reinstalled the app, I inserted my date again but I can't see my pack anymore and I don't understand the reason.
— by Mary 4 years ago -
My items from this order was 6 items, only 5 items arrived and the LV Wallet which I paid £16.49 is missing. I want a refund as you have messed up my order. Thanks
— by Gursimran Singh Girdhare 4 years ago -
Wont to Return a Paket 📦
— by Khalid 4 years ago -
Bjr je n' ai pas reçu mon colis cela fait 25jrs que j ai commande
— by Joelle Renard 4 years ago -
I didn’t receive any confirmation about my ordered paid it already!!!
— by Elizabeth 4 years ago -
Ordered watch n tracksuit only received the tracksuit not pandora watch valued £13 something please advise
— by Pam Lewis 4 years ago -
Hi would like to request a returns label. My order number is 32137131332805815386
— by Mohammed nazir 4 years ago -
I need to know whats going on with my order its been over a month and I havnt received my order yet and it seems to be at standstill on tracking as last time anything moved was on 26/11/20
My order no is tracking no LZ432001520CN— by Mr Daejan Haq 4 years ago -
Quand est -ce que vous me rembourser ?
— by Mémouna 4 years ago -
I just made a wrong purchase less than 30min ago. I've cancelled the order and I need my refund
— by Wandile Mandy Mavuso 4 years ago -
Have already ordered shoes bt bt no feedback
— by Gideon 4 years ago -
Wrong size trainers.. need full Address to return and full refund required..
— by Deborah J KEELING 4 years ago -
Pk elle est introuvable ma commande ?
— by Manoucha Mwadi 4 years ago -
Je n'ai jamais reçu ma commande..
Pouvez vous me rembourser...— by Nora Righi 4 years ago -
I have done £396 shopping and I’m still waiting on some items and can’t get really answer. Can some contact me pls
— by Rahma 4 years ago -
I have a £396 shopping on SaraMart and few item turn out but wrong and when I asked refund on these items and Sara took back rest of my items.
— by Rahma 4 years ago -
I have received various items of clothing from you which I need to return due to sizing issues
I have tried the app with no joy so can you assist me please— by Danny Mappin 4 years ago -
My item is faulty
— by Stacey rowsell 4 years ago -
bonjour j’aimerai changer mon adresse pour mes achat qui son en cours de livraison car j’ai déménager
— by le rouzic margot 4 years ago -
I have still not received my order that was supposed to be delivered on the 3rd of December
— by Frederick Oyefi 4 years ago -
Hi I ordered staff from foshanduola@redacted order number Fd-322169601504230602 under saramart but I haven't received any conformation can you please update me about my order
Regards Ataklte— by Ataklte Melse 4 years ago -
Salve, Ho fatto un ordine con nr. 32216822245829299498 ,volevo sapere quando arriverà l'ordine ?
— by flamur 4 years ago -
I wish i had read the comments before making a purchase 🤦♀️ i ordered 9 items received 1 and now saying my stuff been delivered Also my tracking is unavailable please contact me or refund the money for the 8 other items i have not received.
— by Jocelyn 4 years ago -
I'm still waiting ony stuff being shipped
— by Julie mcnally 4 years ago -
When my delivery coming
— by Amita Rani 4 years ago -
bonjour
j'ai passé une commande aujourd'hui,mais j'ai pas eu de mail de confirmation.
merci de votre compréhension
actile commandé:lunettes de soleil— by Khalelkhalel aicha 4 years ago -
I've ordered a ladies hand bag about 2months ago, i did contact royal mail but told me that the Item is missing so i should contact you.
— by Edith Amoah 4 years ago -
I’m trying to trace my parcel it’s at a depot but I can’t log in to find where please reply
— by Louise 4 years ago -
bonsoir j'ai commandé dans votre site deux pairs de basket les 7/12/2020 que j'ai payé avec ma carte bleu mais j'arrive pas avoir le numéro de commande ni les détails dans mon compte pouvez vous m'expliquer est ce que c'est normal merci d'avance
— by Dupret naila 4 years ago -
I placed an order with your selfs last week how long does it take to deliver
— by Mrs jane rennie 4 years ago -
J'avais commandé deux paires de chaussures jusqu'à maintenant aucun signe
— by Oscar jackson 4 years ago -
Prosim na koga se lahko obrnem saj sem naročilo že plačala a mi na carini zahtevajo specifikacijo nakupa katere žal nenajdem več.
— by Sadika 4 years ago -
bonsoir j'ai commandé dans votre site deux pairs de basket que j'ai payé avec ma carte bleu mais j'arrive pas avoir le numéro de commande ni les détails dans mon compte pouvez vous m'expliquer est ce que c'est normal merci d'avance
— by Dupret naila 4 years ago -
T
— by Dupret naila 4 years ago -
Bonjour jai un problème jai passer commande et je ne vois pas mes commande jai pas créé de compte jai juste mit dans le panier et valider sachant que jai désinstaller par Beug et réinstaller veuillez m'aider je nest plus le numéro de commande
— by Sarah Nicolas 4 years ago -
Non ho ancora ricevuto il mio pacchi ho fatto ordine e quasi un mese non ho ricevuto
— by Ebrima danso 4 years ago -
Hi I havent reserved any of the items I order nearly 2 weeks ago
— by Tracey isaac 4 years ago -
I buy jumper up and down online and watch is not delivered
— by Monsuru 4 years ago -
J’aimerais retiré deux commande. Comment je fais ?
— by Rabia benmancer 4 years ago -
i need 3pcs suit
— by muhammad asim 4 years ago -
Pas reçu ma commande que faut il faire???
— by Allegrini 4 years ago -
not received living room celing light bought on 30.12.2020 paid £21.99 . money gone out off my account to www.foprdeal.com
please chase this oder
many thanks— by mohammad aslam 4 years ago -
Ht
— by Kaffe janice 4 years ago -
Vous m'avez déçu
— by Camara Ismaël 4 years ago -
Comment faire pour vous joindre par téléphone ou par email
— by Rose Lepa 4 years ago -
Bonjour je viens vers vous pour vous demander le remboursement des article que j'ai acheté sur votre site depuis le 26.10.2020 j'aimerai être remboursé merci de me le faire savoir.
— by Kaffe janice 4 years ago -
I have already message but had no reply I ordered over 3 weeks ago I am from UK how long will my order take as it won't show
— by Kelly 4 years ago -
I am very disappointed. I have spoken to many people on your customer service team and have been ignored. I ordered something and both are stained. I asked for a refund and was promised 80% back. I have no revived this a month later and it’s saying I will not get it as it’s over 15days. I do not want the products I have and am more than happy to send them back but I want my refund of over £50
— by Char Hendry 4 years ago -
Bonjour,
Aujourd'hui j'ai reçu mon colis mais j'ai commandé 8 articles et j'ai reçu 4.Est-ce que je vais recevoir un autre colis ?
Mon numéro de colis est:JVGL0604754239888463908
J'attends votre réponse.
Merci beaucoup.— by Mihaela Saicu 4 years ago -
Why has my package not left China yet ???
— by Michael Doyle 4 years ago -
Ho fatto il ordine oggi e ovviamente ho eseguito anche il pagamento già però non mi è arrivato nessuna conferma tramite mail oppure messaggio sul cellulare.Soldi pressi senza lasciarmi un numero di ordine per poter tracciare l'ordine.Vorrei una risposta urgentemente,grazie.
— by Daniela Munteanu 4 years ago -
Pls i have ordered 2 pullovers for 1month ago but is still not ,,,pls i want my money Back,Fake Sara
— by Samuel Kuffourso 4 years ago -
Nu am primit comanda cu nr:32116612411805825034 . Imi puteți da vreo explicație va rog frumos
— by Costica 4 years ago -
Nu am primit comanda
— by Costica 4 years ago -
Ma commande 32113771725549128996 et marquée livré signé je comprends pas je n'ai rien reçu je demande le remboursement ou l'envoi avec demande de pièces d'identité pour vérification du client
— by Amourette 4 years ago -
32112532884414460234
— by leonardo aleksic 4 years ago -
Je besoin de mon colis je n'ai pas reçu le message
— by Timite 4 years ago -
My order is not all here I need my things I haven’t received everything my order number is 32111753789831822938
— by Fahim 4 years ago -
MISSING ITEMS Where is the rest of my clothes Ive ordered
— by Mihaela 4 years ago -
Hi, I have placed an order last 26/11/2020 through the application for an amount of 113.57 euros. My bank account shows the amount has been taken by your company but there is nothing related to my order on the appllication. Please proceed to the reimbursement through my credit card details.
Thank you
Regards
Mrs Pilar Chassang— by pilar 4 years ago -
Am waiting over a month for 2 of my order on still don't receive it
— by Leni Thompson 4 years ago -
I have a question for you?
— by Samuel Tekie 4 years ago -
j ai passe une commande le 31/10 et jusqu a present je n ai rien recu
commande numero/32041720889587516858— by Amal EL Abbassi 4 years ago -
319382857707076458 hej posten har ej meddelat mig att paketet har anlänt till Sverige så dom skickade tillbaka paketet till er utan att meddela mig. Så jag ber er att skicka tillbaka till mig jag har redan betalat kläderna till er. Är ni snäll att svara på detta mejl. Mvh Marie Louise steen
— by Marie-Louise Steen 4 years ago -
Le produit que j'ai acheté ne me rentre pas la taille est trop petite sinon le tissu est super et joli je voulais changer la taille
— by Mahamadou DJIGUIBA 4 years ago -
2 of my packages got stoped at the border and never got delivered. I would like to recieve a refund for those items. Number 32111949908554975930 / 32039548482789205930
— by Sabina Mazurek 4 years ago -
Can you tell me how can i get my package i have bought shoes i did not recieve It yet
— by Ebrima danso 4 years ago -
Romporcement 31.99+ 21.74€ Parque c'est ne pas Tai merci
Voilà mon numéro 0647241079— by Alnasser 4 years ago -
My parcel was meant to arrive before the 26th of october and it still hasnt arrived i would like a refund
— by Timothy Weston 4 years ago -
I hasn’t received my order yet
— by Joyce Joseph 4 years ago -
I would like a refund as my item came broken all soaked in water. It was wrapped in bubble wrap and placed in a box .The bubble wrap and item came soaking wet . However the box it came in was not wet so I am very confused. This is the first time ordering and I am very disappointed wrapped . I want my refund please
— by Najla Khamis 4 years ago
