Published by Bitrefill on Nov 12, 2024

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Why should I report an Issue with Bitrefill - Live on Crypto?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Bitrefill to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Bitrefill - Live on Crypto

1. Purchase Gift Cards from thousands of popular brands, pay your bills, and top up your phone with hundreds of mobile carriers.

2. Pay with Ethereum, Bitcoin, USD Coin (USDC), Tether (USDT), Dash, Litecoin and Dogecoin; plus direct integration with LiFi for thousands of tokens and Binance Pay.

3. Purchase Gift Cards and shop from millions of items online from dozens of retailers.

4. Gift Cards can be redeemed instantly on their website, and phone refills are immediately sent out. Any suggestion?

5. Once an order is created, switch to your cryptocurrency wallet and either paste the address provided in your order, or use the QR code to automatically begin your transfer.

6. Mobile Recharge - Choose between 900+ phone carriers in 170+ countries worldwide and top up your prepaid phone.

7. Airbnb, Uber, Instacart, DoorDash, Home Depot, Hotels. com, Best Buy, Lowe’s, Gap, Roblox, PlayStation, Razer Gold, and thousands more!

8. Bitrefill makes it easy to spend cryptocurrency on your next favorite video game.

9. Lightning Network Services - Join the Lightning Network without hassle using our Thor Channels, for immediate inbound and outbound capacity.

10. Music, Movies, and TV Shows - Watch your favorite TV shows and movies on your iPhone or iPad, and listen to the newest music releases.

11. Travel - Book your next vacation end-to-end with flights, hotels, rental cars, trains, and taxis.

Bitrefill Customer Insights

1. I see there's Polygon USDC which is awesome thanks!!!!It is really awesome, my purchase came within seconds.... One thing which I don't like is its services price... Like if i buy $62 dollar gift card (5000INR) the service cost is $20 (1500INR)... So Total Cost for $62 gift card is $82... It is really not worth it.

2. Will also avoid potential errors.I wish I could give the support department 10 Stars! I have been using this wonderful app and using gas cards and Amazon cards with great success.

3. Edit: Ok, it works on website just not on the app even though I just reinstalled the app.Not supported by miui14 based on Android 13, unable to add any product to cart.Can not be able to purchase anything again please it seems the app is having serious issuesI don't truste them.

4. Awesome thanks guys!! P.S please consider adding Polygon as a payment option and add more South African retailers would be great.

5. I had a problem with my email provider that caused me not to receive a link to my card, I provided all the information to the support department and they got me the information I needed the same day.

6. Could you add a feature to remember recipients email address in a pull down menu so I wont have to keep copying and pasting it every time I wish to send gifts.

7. The link to redeem doesnt go anywhere and there is no gift card number.

8. The previous version works as advertised, but this update doesn't work.

9. Cant redeem amazon.ca, app keeps crashing when pressing support button.

10. This is the first time I have this issue, previous orders were all good.

11. Going to use it for small purchase less than $10Great product and easy to use.

Steps to Troubleshoot & Fix Bitrefill Issues

1. Fix Bitrefill Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Bitrefill: Restarting the app will resolve most errors.
  2. Update the Bitrefill App. Here is how:
    1. On Android goto PlayStore » Search for "Bitrefill" » Open Bitrefill - Live on Crypto » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Bitrefill » click "UPDATE".
  3. Clear Bitrefill - Live on Crypto app cache: Clearing cached data will force your app to retrieve the latest data directly from Bitrefill servers.
    1. On Android, goto Settings » Apps » Select "Bitrefill - Live on Crypto" » click Storage » click "Clear Cache".
  4. Check Bitrefill app permissions. If any of these permissions required to use your device's features are disenabled, Bitrefill might not work.
  5. Uninstall and reinstall Bitrefill. If nothing else has worked, completely uninstall Bitrefill then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Bitrefill not working


2. Fix Bitrefill Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Bitrefill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Bitrefill not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Bitrefill may not be able to connect to the Internet when running in the background.

Reported Issues