Contact Mercado Libre Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Mercado Libre.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. There's no easy way to solve issues with M.L.The application is really good To make small orders for example toys, board games, clothes, small furniture... Because if you ask for something expensive there is a certain probability of problems with the purchaseWorse app ever, once they refund me back i will delete my account forever, They charged me for nothing, I was about to buy a product an error appeared that I cant make the payment, but they charged me lol why I am being charged if I couldn't make the payment?This is the fourth time the app log out me just because.

2. Whats going on here? I don't have to show my INE when I'm going to buy groceries, so why do I have to show it just to enter to my account?Each day there's no more places to choose where i can pick up my package 📦, this is completely nonsense because your team must improve a way to deliver our products in a good way.

3. Now they have frozen my account with no warning and won't allow me back in (I need to return items) unless I provide the most intrusive photos, selfies, personal documents... for SHOPPING! Unbelievable!The website is very buggy.

4. By now I'm gonna be on Amazon I'm still using Mercado Pago, but Mercado Libre now is absolutely a scam.App crashes after selecting my user account or phone nr or ID.

5. Amazon is way better, use friendly and if needed, able to speak to a live person in customer service and get help.Mostly, you're really shopping in China.

6. If I'm in a restaurant and I want to pay by Mercado Pago, I have to put my INE, my face, my data AGAIN even if I had already my loggin, just because your app decided to log me out.

7. Unreliable!Unable to reach customer service agent, unable to update/fix phone number.

8. I have had so many experiences recently where they have made errors and I have had to pay, or of buying what turned out to be useless junk and them not allowing me to return it, my list goes on.

9. Why do you need me to authenticate with my face on top of that? You guys realize you're not the only option for buying online, right? You're just the most annoying.

10. Entered correct and updated cell# and app changed it back to an old number once the order was placed.

11. The correct address was verified on the receipt only for the system to change it to an old address when it was actually shipped.

1. Fix Mercado Libre Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Mercado Libre: Restarting the app will resolve most errors.
2. Update the Mercado Libre App. Here is how:
   1. On Android goto PlayStore » Search for "Mercado Libre" » Open Mercado Libre: Compras online » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mercado Libre » click "UPDATE".
3. Clear Mercado Libre: Compras online app cache: Clearing cached data will force your app to retrieve the latest data directly from Mercado Libre servers.
   1. On Android, goto Settings » Apps » Select "Mercado Libre: Compras online" » click Storage » click "Clear Cache".
4. Check Mercado Libre app permissions. If any of these permissions required to use your device's features are disenabled, Mercado Libre might not work.
5. Uninstall and reinstall Mercado Libre. If nothing else has worked, completely uninstall Mercado Libre then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Mercado Libre not working

2. Fix Mercado Libre Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Mercado Libre be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Mercado Libre not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Mercado Libre may not be able to connect to the Internet when running in the background.