Published by SARA MART LIMITED on Oct 14, 2024

Report an issue with Hacoo.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Hacoo - Live, Shopping, Share?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SARA MART LIMITED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Hacoo - Live, Shopping, Share image 1 contact Hacoo - Live, Shopping, Share image 2

About Hacoo - Live, Shopping, Share

1. With every new Hacoo app version, our product quality grows and prices stay the same! • Only high-quality products! • We quickly learn what you love!

2. Hacoo has more than 5,000,000 products, all from verified sellers!

3. Go to "Deals" and choose products for the best prices! 3.

4. New deals of up to 80% off on products are loaded into the app every week!

5. The more you use the app, the more catered to your taste the list of products will be! 2.

6. We value your opinion about our products and delivery. 4.

7. We make Hacoo even more convenient and easy to use with every system update!

8. It just got easier to make in-app purchases with Hacoo!

9. Now you can save even more when making purchases in Hacoo!

10. Personalized product selection is now even better and smarter.

11. The app adapts to your preferences and automatically selects the best products in your favorite categories!

Hacoo Customer Insights

1. 👎Really really bad i used to buy jordans 4 and 3 from this app then out of nowhere i couldnt find em not even pants that i saves to buy them whats wrong with it you should brint back them fake shoes and pants and everything what was on itI believe Sara mart is a great app, good quality as compared to others... but some things are overly pricy and I don't understand why Please if you can work on that, ot did ne great I will give a 4 starJust ordered, waiting for goods, if the app is easy to use then it makes life so much easier.Love SaraMart.

2. I recommend you to all buy from your own country at least you can buy good quality and also return the product and u get money back Donot buy from this APPHave ordered a couple of times so far, really good app, decent quality items for the price.

3. Still I like to buy on this place.First at of all the support is terrible to respond wanting so long in they and the chat secondly I bought items and I didn't receive it and I spoke with them and I tried to contact the Is supplier bec they returned the I tems for some reasons and he didn't respond the items was expensive not cheap.

4. Please please donot buy from this app., I have bought from this website and when I wanted to return the poor quality product.

5. Love the one shipping fee plus regular discount if you join the members group through whatsapp.

6. Can't rate any higher than 1 star for that.Very great app, Reviews or not all sellers are legit.

7. I have received all my items so far and for the price they are great.

8. Shipping cost is cheap you may have to wait for a few weeks 2/3 weeks but it is worth it.

9. Downloaded to look for some new trainers and I get zero search results for the same searches that show my friend lots of options.

10. cold days!! Love itI do not recommend this website.

11. I have a few regulars that never disappoint, quality always on point.

Steps to Troubleshoot & Fix Hacoo Issues

1. Fix Hacoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hacoo: Restarting the app will resolve most errors.
  2. Update the Hacoo App. Here is how:
    1. On Android goto PlayStore » Search for "Hacoo" » Open Hacoo - Live, Shopping, Share » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hacoo » click "UPDATE".
  3. Clear Hacoo - Live, Shopping, Share app cache: Clearing cached data will force your app to retrieve the latest data directly from Hacoo servers.
    1. On Android, goto Settings » Apps » Select "Hacoo - Live, Shopping, Share" » click Storage » click "Clear Cache".
  4. Check Hacoo app permissions. If any of these permissions required to use your device's features are disenabled, Hacoo might not work.
  5. Uninstall and reinstall Hacoo. If nothing else has worked, completely uninstall Hacoo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hacoo not working


2. Fix Hacoo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hacoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hacoo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hacoo may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Faktura id 319382857707076458 posten har gjort fel har skickat tillbaka paketet utan att meddela mig att det har anlänt till Sverige så dom skickade tillbaka det till er. Så jag ber er att skicka det tillbaka till mig snälla varan är betald

    — by Marie-Louise Steen 4 years ago

  • Pls I made an order and the money has been taken but I don’t receive any message that show my order has been received

    — by Barbara Berko 4 years ago

  • This is my order tracking code 8P000420208295400 its very funny that after waiting for my order and i just tracked it this morning and it says my order has been delivered and if i may asked delivered to who? I need my order right now and as soon as possible. My order is for my kids and i need it to correct any error right now and send me my order thank.

    — by Magdalene Aimiuwu Bakkar 4 years ago

  • Bonjour je viens vers vous pour vous demander le remboursement d'un article que j'ai acheté sur votre site qui se trouve pas conforme à ma taille j'aimerai être remboursé merci de me le faire savoir.

    — by ALPHA AMADOU DIALLO 4 years ago

  • Chiedo che mi vengano tolti i prodotti segnati 2volte ne voglio solo uno poi la matita x contorno labbra x sbaglio lo segnata e se me li rimborsate quelli che vengono tolti.grazie

    — by Elena 4 years ago

  • Posso contattarvi telefonicamente

    — by Elena 4 years ago

  • J'ai reçu deux colis de jean la taille à est trop grande comment on peut changer où se faire rembourser merci

    — by Sambade 4 years ago

  • Bonjour je n'ai toujours pas reçu le blouson Dior et le sweat suprême louis Vuitton merci beaucoup

    — by Canivet André 4 years ago

  • Hi my partner lisa oconnell placed an order on November 20th she used my email but we don't know when the parcels are due to arrive if you could contact us either via email or phone the number is 07927819284

    — by Corey 4 years ago

  • Moi j'ai commander 2 article sur les autre article rien reçu ya marquer livret ces des voleur je veux un remboursement ou mes article merci

    — by Desira 4 years ago

  • Hi, I have been trying to buy an item from your app but I can't get passed add my address as you don't have where I live and can't type it in the field, can you resolve please.

    — by Frank Cassidy 4 years ago

  • Depuis je fais le chopping 28 juillet 2020 jusqu'au présent je ne pas reçu mon colis, 2eme chopping je acheter 27 octobre je ne pas reçu mes colis vous risquez de perdre toutes vos client et cliente vôtre site avant n'était pas comme ça. Venez livré mes colis

    — by Sabana singioyi mariame 4 years ago

  • Have not received my order up till now over one month now

    — by Osariter JOY 4 years ago

  • Bonjour a vous j'ai passée une commande chez vous le samedi passé et mon conpte a été débité,suis sans nouvelle de vous merci de me renseigner cordialement

    — by Ewole Nyatti 4 years ago

  • Ho effettuato un ordine tramite app, poi ho subito il furto del telefono e ho dovuto cambiare numero. Non vedo più l ordine

    — by Emanuele Messia 4 years ago

  • Hello i have to pick up a parcel from depot ,but i don’t know exactly where to go .can u ghive me a postcode pls tnxs ,

    — by Ana Maria Merescu 4 years ago

  • MY ORDER NUMBER 32114888242152223642 and tracking number YT2031121266133948.WHER WILL I COLLECT PARCEL WHICH DEPOT IN DARWIN

    — by Laizza Baby 4 years ago

  • Echange taille trop petite

    — by VALERIE Lehuby 4 years ago

  • Hello, I am a client of saramart, and I have some items on my basket. But I cannot check out because I don't have a PayPal account. My previous purchases were made directly through direct internet banking and would like to continue to do that. Please let me know if this is possible as was previously is. Thank you.
    Sincerely,
    Monday Oduegwu

    — by Monday Oduegwu 4 years ago

  • Bonjour, il y a 1 mois j'avais commander des chaussure comme des garçons x Nike mais ce n'est toujours pas arriver je ne peux plus regarder le trajet car j'ai changé de numéro entre temps.
    J'ai besoin d'une réponse rapide car j'ai quand même mis 89.00€ dedans.

    Cordialement

    — by Kiyambukidi Guellor 4 years ago

  • Hi I ordered last week and it just says preparing your order now I have looked today and it is not showing anything I haven't received a email

    — by Kelly 4 years ago

  • I've been trying to contact the company through the website about a order that I haven't received but the website is frozen I'm not able to order anything in the black friday sale as it keeps freezing when I try can someone please contact me thank you

    — by Estella George 4 years ago

  • Necesito preguntar algo urgente

    — by Alina 4 years ago

  • Hi my daughter has ordered some items and it said some are out of stock could she order something else for the same price as it was paid with a prepaid gift card could you let me know thanks

    — by Julie Jones 4 years ago

  • Dear Sara,


    I wanted to follow up on products i have purchased on Sara, on the 2nd of November. Logistics have gone through to shipment and still waiting for the items to arrive. I am fairly new to using the App and want a conformation to when i will receive my purchase. 

    Order number LZ447843243CN

    — by Dee Duale 4 years ago

  • I have received a WhatsApp message regarding an item to be picked up,there is no tracking information on this item and also i am in lockdown due to covid and couldn't pick it up anyway.

    — by Stephen Brown 4 years ago

  • Wo bleibt meine Sendung

    — by Lucia Kwiek 4 years ago

  • Hallo Meine Bestellung ist noch nicht angekommen. Es hieß 14.11.2020 spätestens. Ich möchte mein Geld zurück überwiesen bekommen sonst sehe ich keine andere Möglichkeit als gerichtlich vorzugehen. Bitte kümmern Sie sich umgehend um dieses Problem.
    Hochachtungsvoll
    Sandra Kronberger

    — by Sandra Kronberger 4 years ago

  • Hallo
    Meine Bestellung ist noch nicht angekommen. Es hieß 14.11.2020 spätestens. Ich möchte mein Geld zurück überwiesen bekommen sonst sehe ich keine andere Möglichkeit als gerichtlich vorzugehen. Bitte kümmern Sie sich umgehend um dieses Problem.
    Hochachtungsvoll
    Sandra Kronberger

    — by Sandra Kronberger 4 years ago

  • Hi my mum has order me a addidas coat and it's just arrived I want to send it back its paper thin and not worth the money

    — by Tracy Robertson 4 years ago

  • Dona sara é a quinta vez que escrevo o resto dos relógios que encomendei já chegaram à mês e meio e ainda estam na alfandega espero por tudo que faça alguma coisa para que eu os possa receber

    — by Maria Isabel Dos Santos Oliveira Oliveira 4 years ago

  • Late refund but over 1 month

    — by BINDI TONKS 4 years ago

  • Where are my trainers what i ordered on the 30/10/2020

    — by Dawn Charnock 4 years ago

  • follow up CNB6644295

    — by JOEL CONTRERAS 4 years ago

  • Hallo ich habe bei ihm bestellt wie lange dauert meine Bestellung noch bis die bei mir

    — by Lucia Kwiek 4 years ago

  • Hi am still waiting for my Oder

    — by Saikou conteh 4 years ago

  • Item missing

    — by safdar Shah 4 years ago

  • Bonjour
    J’ai passer commande y’a quel que moi
    Et j’ai toujour rien
    Dans l’attente d’une réponse cordialement

    — by Cailler 4 years ago

  • I would like to get a set with everything in it , i thought it would be a set but only glass came. How much would it be for a whole set?

    — by Katarzyna Majewska 4 years ago

  • How can I return my order as it's too small I want 5xl not 4xl

    — by George Taylor 4 years ago

  • I ordered a men's jacket but it's to small can I have Ur returns be address thanx

    — by George Taylor 4 years ago

  • Bom dia queria saber onde levar a minha encomenda porque por motivo de trabalho não me encontrai em casa, obrigada

    — by Ana Ripado 4 years ago

  • Please I need more information from you people who received it.

    — by Asong Kelvin 4 years ago

  • Hello good afternoon I bought somethings from you people but till now I have not receive them. But I'm seeing that I have recieved it already meanwhile I have not received them.

    — by Asong Kelvin 4 years ago

  • Aidez moi c'est urgent j'ai commandé et la livraison n'ai pas fait ça faire 1 moi déjà depuis 17 Octobre

    — by Gandonou Dossou Romeo 4 years ago

  • Hi there, I've placed my order about an week ago and I still haven't received my order. I'm wondering how long does it usually takes for order to be delivered ? Thanks in advance

    — by Jose Rodriguez Brito 4 years ago

  • I bought an item last month and I haven't seen it yet. It says that it in transit. The item number is LZ452330136CN, I checked the royal mail online to track but it doesn't work. Also the other items I bought I have seen them. It taken long. By now I should be expecting LZ452330136CN now because it the first item I bought in ur app before buying other. Pls kindly check.

    — by Tosin Erinle 4 years ago

  • Where is the warehouse? I need to pick up my orders

    — by MARIN 4 years ago

  • The district/ county Rochdale fall into

    — by Chika Benjamin Jonathan 4 years ago

  • I will really appreciate my other to arrive before the 10 December

    — by Oluwaseun Abodedele 4 years ago

  • Hi ı cant go my chat

    — by Becky 4 years ago

  • I placed an order on 29th October and paid at Paypal, I have received no confirmation and no order. Order number LZ434034596CN

    — by Tamsin Terry-Lush 4 years ago

  • Sehr geehrte Damen und Herren,

    ich habe eine Nike Schuhe 44 von große und bis heute ist keine Bestellung beschädigt, trotzdem ist das Artikel Geld aus meinem Konto abgezogen, jetzt die Frage zwar was ich machen kann entweder um meine Artikel oder mein Geld zu bekommen??

    — by Mahmud Shafi 4 years ago

  • I brought a short black dress with you in size small but it is to small, it fits my 10 year old daughter. I’d like to send this back and exchange for a size medium please. How do I send back? And is it free to send back? Please get back to me ASAP as I brought it for a funeral

    — by Emma 4 years ago

  • Good morning my package was not delivered. What can I do now?

    — by MARIN 4 years ago

  • Need your direct contact number

    — by Sheikh Abdul Waheed 4 years ago

  • How long does items take to come

    — by Angela 4 years ago

  • Bonjour, j'ai passé ma commande depuis bientôt deux mois, j'ai pas reçu et pas de nouvelles non plus, je voudrais être remboursé svp merci

    — by Bah 4 years ago

  • I still not received my package you have to contact with Sweden postnord in Järfälla because my package in Järfälla from 26.10.2020

    — by Wafa 4 years ago

  • Dona sara peço desculpa mas se eu não receber o resto dos relogios que paguei e que estavam na alfandega eu tenho que pedir o reembolso peço desculpa

    — by Maria Isabel Dos Santos Oliveira Oliveira 4 years ago

  • Hi, I ordered a pair of trainers back in October, please can you let me know when am I likely going to receive them. Cheers

    — by Gail 4 years ago

  • Item missing in my order 32029286465543153018
    Tracking LZ413316702CN
    NikeAirForce DIOR Trainers 19777040 did not come with the rest of my order, but it says it's been delivered. How do I find out if there still on there way or if I need a refund
    Tel-07717687256.
    I've tried using ContactUs on my Sara mart app, but it's not working

    — by Nicola white 4 years ago

  • O

    — by Nicola white 4 years ago

  • Contact me please i want to no my order wen is comming

    — by Ninel marian iosif 4 years ago

  • Hi,I need to know when I will receive my orders because you not getting in touch with me,no emails.Please let me know I will appreciate.Thanks

    — by Julie Makieae 4 years ago

  • Hello, please change my address from Rupert-Mayer Str.44 81379 München to Erchinger Weg 48 85399 Hallbergmoos Germany as far as possible.
    Thank you in advance.
    Best regards
    Andor Harkai

    — by Andor Harkai 4 years ago

  • Hi
    I'm wafa aldeheli my order no. 32015575536264659450
    05.10.2020
    I didn't receive my package until now from post nörd Sweden Stockholm Järfälla

    — by Wafa 4 years ago

  • I have ordered 2 articles but I don't find my account anymore. How can I do

    — by Papa thierno Tall 4 years ago

  • I suppose to receive my order 32037826013692527434 between 4th to 8th November but I am yet to receive and I will be travelling in few days .
    Please i want to know what is happening to my order. Kindly get back to me asap, thanks

    — by Adewale Abiola Sabur 4 years ago

  • I brought these items 32033713735418409162 & 32111530701642539162. I which return them and repurchase because these are supposed to be 2XL & 3XL iterms and they are way to small please get back to me ASAP to solve this issue please thanks

    — by Barrington Francis 4 years ago

  • I have ordered a pair of vapormax but the original picture has now changed from Dark Grey to light grey. As you'll see on my order it's the dark grey i ordered. Will this be what I receive even though the style colour has changed from the original one. Order number 32040889371372963802

    — by Michael Doyle 4 years ago

  • Dona sara eu queria saber se os relogios que não recebi e que estavam na alfandega se já está resolvido e se os vou receber se a senhora me puder escrever em português pois agradecia porque eu nao compreendo o inglês esperando a sua resposta obrigado

    — by Maria Isabel Dos Santos Oliveira Oliveira 4 years ago

  • Dona sara eu queria saber se os relógios que encomendei e que estavam na alfandega se os vou receber por favor se puder me escrever em português agradecia porque eu não compreendo o inglês esperando a sua resposta obrigado

    — by Maria Isabel Dos Santos Oliveira Oliveira 4 years ago

  • Bonjour, Si je demande le remboursement d'un article qui ne me va pas, payez-vous les frais de retour ? Merci.

    — by Pierre SARFATI 4 years ago

  • Goodevening, I placed a order yesterday a order of £191.08 my first time using yr company..I never received a email or tracking order now iam getting worried because I found the app hasn't given me no information can you please give me a update!!

    — by Pinar Dogan 4 years ago

  • I have ordered fir Nike shoe..People are giving Bad reviews to your portal...Even though ur stuff is China made,is it genuine?

    — by Mohammed 4 years ago

  • Hallo
    Das Brustmassagegerät funktioniert nicht mehr ich habe ihn erst am5.11.2020 erhalten.
    Mit freundlichen Grüssen

    Wolfgang Weinzierl

    — by Wolfgang Weinzierl 4 years ago

  • Bonjour,
    Si je demande le remboursement d'un article qui ne me va pas, payez-vous les frais de retour ?
    Merci

    — by Pierre SARFATI 4 years ago

  • Je n arrive pas à passer ma commande

    — by Gwladis betsi 4 years ago

  • In 16 october heb ik 3 pakket gebesteld,maar de 1 nog niet ontevangen en bestaat niet op mijn bestellen.

    — by Selemuna 4 years ago

  • I placed an order and paid £35.97 on Sunday 18th October 2020. To date I have not received any information regarding my order or my money.

    — by Doreen Clarke 4 years ago

  • Je voudrais un bon de retour pour me faire rembourservun produit qui ne convient pas du tout

    — by Kettenus 4 years ago

  • Quiero saber cuando llega mi pedido. Lo hice el Lunes 2 de Noviembre sobre las 19:30...

    — by Miguel Ángel 4 years ago

  • Order the bathroom set one piece came out of 3. Customer service total nightmare don't waste your money or time

    — by Zara Henry 4 years ago

  • Good Morning!

    In September and October this company saw a credit card stolen and as a result they made purchases on your website, and payment was made via paypal.

    Please let us know what your contacts are for requesting information regarding these purchases.

    Best regards,

    Carefully,

    — by FEMA, SA 4 years ago

  • Bjr j aimerais commandé un bracelet Pandora comment dois je faire pour savoir le tour du poignet je fais du 19 tour du poignet je fais comment pour la commande merci de répondre le plus rapidement possible svp quand je vous ferais la commande j'aimerais la recevoir rapidement car c est pour Noël cordialement

    — by Dominique Fillot 4 years ago

  • Is it free delivery here in sara mart black Friday myorder is total150 is it free or not wheere can we call or know about this free delivery???

    — by Ujjwal 4 years ago

  • As I already mailed you, I did not get any message from you after the payment of my purchase, a copy in leather of a Birkin Hermès purse.
    If I don't get an answerfrom you in 24 hours i will complaint to the Police and my lawyer will contact you.
    If you don't have the merchandise, please refund me to my Master Card 5206 3650 0245 2751,immediately.

    — by Margarida Pimenta 4 years ago

  • Je viens de vous envoyer un message. L avez vous reçu ?

    — by Olivier RABIN 4 years ago

  • Bonjour,
    J'ai essayé d'envoyer mon message depuis l'application mais ça bloque au niveau du dialogue. commande n° 32022123375338215242
    Les articles que j'ai reçu ne me conviennent pas.
    Comment et où puis-je vous les renvoyer ?
    Est-ce que je peux les emmener dans un point relais ?
    Je vous remercie
    Cordialement
    Cathy Mihailovic

    — by Cathy Mihailovic 4 years ago

  • Dona sara os relogios que eu tinha encomendado pois já vieram à tanto tempo só que estam trancados na alfandega pois eu e os ctt fizemos tudo o que eles pediram e eles não mos querem mandar pois peço à senhora que faça alguma coisa por favor para que eu os possa receber esperando a sua resposta obrigado pois se eu não os receber peço o reenbolso

    — by Maria Isabel Dos Santos Oliveira Oliveira 4 years ago

  • Hi it's me Rehema Tambwe one of your customer,after one week ago it was on 20th of October l buy clothes, so the shop problem is I don't see where the load is coming I need your help to let me know when you will reach me

    — by Rehema Tambwe 4 years ago

  • When my order arrives at home because I ordered a cd player via bluetooth for the car on sunday and it didn't even arrive today what is happening ?

    — by Roberto 4 years ago

  • Hallo Ich habe eine Schuhe von ihnen bestellen. Ich habe 42 bestellen, aber ich will meine Bestellung geendet. Ich möchte 43 bestellen.

    — by Naydenova 4 years ago

  • Bonjour j'ai commandé des articles et toujours pas reçu numéro 32023163606410183562

    — by Tapsoba 4 years ago

  • Where is my delivery please

    — by Carmen Bell 4 years ago

  • Ich habe eine falsche Größe erhalten !!! Bitte um Hilfe !!

    — by Daniel Gross 4 years ago

  • Please I cancelled some orders and am yet to receive refund please you guy shout be honest with client

    — by Shafe mary 4 years ago

  • J’ai commander deux vestes l’argent a été retirer mais je n’ai pas reçu ni de mail ni mon colis j’aimerais un remboursement

    — by Amirouche nordine 4 years ago

  • I want to send this tracksuit back need address size issue

    — by alison DAVIES 4 years ago