Published by SARA MART LIMITED on Oct 14, 2024

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Hacoo - Live, Shopping, Share?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SARA MART LIMITED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Hacoo - Live, Shopping, Share image 1 contact Hacoo - Live, Shopping, Share image 2

About Hacoo - Live, Shopping, Share

1. With every new Hacoo app version, our product quality grows and prices stay the same! • Only high-quality products! • We quickly learn what you love!

2. Hacoo has more than 5,000,000 products, all from verified sellers!

3. Go to "Deals" and choose products for the best prices! 3.

4. New deals of up to 80% off on products are loaded into the app every week!

5. The more you use the app, the more catered to your taste the list of products will be! 2.

6. We value your opinion about our products and delivery. 4.

7. We make Hacoo even more convenient and easy to use with every system update!

8. It just got easier to make in-app purchases with Hacoo!

9. Now you can save even more when making purchases in Hacoo!

10. Personalized product selection is now even better and smarter.

11. The app adapts to your preferences and automatically selects the best products in your favorite categories!

Hacoo Customer Insights

1. 👎Really really bad i used to buy jordans 4 and 3 from this app then out of nowhere i couldnt find em not even pants that i saves to buy them whats wrong with it you should brint back them fake shoes and pants and everything what was on itI believe Sara mart is a great app, good quality as compared to others... but some things are overly pricy and I don't understand why Please if you can work on that, ot did ne great I will give a 4 starJust ordered, waiting for goods, if the app is easy to use then it makes life so much easier.Love SaraMart.

2. I recommend you to all buy from your own country at least you can buy good quality and also return the product and u get money back Donot buy from this APPHave ordered a couple of times so far, really good app, decent quality items for the price.

3. Still I like to buy on this place.First at of all the support is terrible to respond wanting so long in they and the chat secondly I bought items and I didn't receive it and I spoke with them and I tried to contact the Is supplier bec they returned the I tems for some reasons and he didn't respond the items was expensive not cheap.

4. Please please donot buy from this app., I have bought from this website and when I wanted to return the poor quality product.

5. Love the one shipping fee plus regular discount if you join the members group through whatsapp.

6. Can't rate any higher than 1 star for that.Very great app, Reviews or not all sellers are legit.

7. I have received all my items so far and for the price they are great.

8. Shipping cost is cheap you may have to wait for a few weeks 2/3 weeks but it is worth it.

9. Downloaded to look for some new trainers and I get zero search results for the same searches that show my friend lots of options.

10. cold days!! Love itI do not recommend this website.

11. I have a few regulars that never disappoint, quality always on point.

Steps to Troubleshoot & Fix Hacoo Issues

1. Fix Hacoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hacoo: Restarting the app will resolve most errors.
  2. Update the Hacoo App. Here is how:
    1. On Android goto PlayStore » Search for "Hacoo" » Open Hacoo - Live, Shopping, Share » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hacoo » click "UPDATE".
  3. Clear Hacoo - Live, Shopping, Share app cache: Clearing cached data will force your app to retrieve the latest data directly from Hacoo servers.
    1. On Android, goto Settings » Apps » Select "Hacoo - Live, Shopping, Share" » click Storage » click "Clear Cache".
  4. Check Hacoo app permissions. If any of these permissions required to use your device's features are disenabled, Hacoo might not work.
  5. Uninstall and reinstall Hacoo. If nothing else has worked, completely uninstall Hacoo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hacoo not working


2. Fix Hacoo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hacoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hacoo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hacoo may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Bonjour je ve savoir macomand cant va arive

    — by Tarchoun 3 years ago

  • Bonjour je souhaite un remboursement car j'ai commander une casquette de marque Adidas et je n'ai pas reçu ma commande étant donné que un courrier et arriver en me disant que été coincé à la douane et je que devais repayer pour la débloquer je demande mon remboursement merci

    — by Donovan londot 3 years ago

  • Not had order

    — by Faye Partington 3 years ago

  • Je fait ma commande est jai rien reçu ni l'émail de confirmation

    — by Kuimba ndengani 3 years ago

  • Bonjour j’ai n’arrive plus à accéder à mon compte SaraMart or j’ai plusieurs livraisons en cours que dois je faire?

    — by Zio Biti Assetou 3 years ago

  • Je ne pas reçu les produits comandai. Je demande donc le remboursement

    — by Badescu Camelia 3 years ago

  • I haven't receive my orders yet but my tracking number is showing me that my order is successful delivered

    — by OGUTA PEACE 3 years ago

  • Bonjour je vous contacte Parce que ça fait plus de deux mois que j’ai commandé deux chaussures et un pull sur votre site et jusqu’à présent je n’est pas reçu la livraison était prévu pour le 17 janvier 2021 mais jusqu’à présent je n’ai rien reçu j’aimerais avoir des informations sur commande
    Merci

    — by Hawa N’diaye 3 years ago

  • Hallo there,
    I made an order (order number:32140614015711786938) on 30.November.2020.
    I paid 199,86 Euros for the total number of items,
    Unfortunately the shipping agent claims they shipped the order back to the sender (you) because you didn’t provide correct information.

    I therefore request that you either include the information they need on the packages and re-ship the order or if that’s not possible,please refund me the amount of money that I paid for the Items,..

    Thanks

    — by Alsaed Lubega 3 years ago

  • Bonjour madame monsieur je comonde chez vous deux paires de basquette,la livraison est bien arrivée mais le problème c’est que vous m’aviez retiré de mon compte bancaire deux fois le montant,donc je vous pris de bien vouloir me rembourser le plus rapidement là argent.Merci,bonne soirée

    — by Apati Carla 3 years ago

  • Please I need an answer ASAP

    — by Simone DALEY 3 years ago

  • Mon numéro téléphone +33780395120

    — by Joseph Loua 3 years ago

  • Meine Bestellung ist noch nicht angekommen

    — by Abdi farah dahir 3 years ago

  • Invoice: FD-321184686218054698
    Bestellung nicht erhalten. Ich bitte um Rückerstattung von 241,71 USD

    — by Petra paulus 3 years ago

  • Quero as encomendas hoje ou então devolução do dinheiro todo das coisas que comprei
    GV578974808GB
    GV578958969GB

    — by Nuno coelho 3 years ago

  • Bonjour
    Renvoyer ma commande
    Cordialement

    — by Tandhoiti HILALI MOUSSAOUI 3 years ago

  • J'ai passé des commandes que j'attends depuis 3 mois et toujours rien. Et je n'arrive pas a joindre votre service client. Je demande un remboursement.

    — by Ouattara yaya 3 years ago

  • I have not received my order from you

    — by Kellyevans 3 years ago

  • Körülbelül December 20-án rendeltem sport ruhákat.
    Azt írták hogy leg később, Január 15 - én meg érkezik a meg adott címemre.
    Nem érkezett meg !!!
    Kérem önöket nézzenek utána mi történt.
    A BANKOM JELEZTE HOGY A FIZETÉS MEG TÖRTÉNT !!!
    Várom a válaszukat...
    Tamás Hegedűs

    — by Tamás Hegedűs 3 years ago

  • I have an order on SaraMart that I made in December and its 16/01/2021 and I still did not receive my order. On Royal mail it says its delivered but its not delivered at all.

    My tracking Number is LT554270027NL
    Please refund my money right now or else I will report your company and make thousands of complains on your you thieves.

    If I don't receive my money in 2-3 days I will send The consumers protection over to your company.

    — by Anca Ghita 3 years ago

  • Meine Bestellung dich gehabt bestellt habe möchte ich leider zurückschicken alles zu klein

    — by Misini Naksije 3 years ago

  • gggg

    — by ishtiaq 3 years ago

  • Hi There
    My name is Miss Maria Agbarha
    I was wondering if you could kindly assist me on an item please?

    — by Maria 3 years ago

  • I bought some goods from saramart,I haven't recieved them yet, but when I track it,it show deliver,here is the tracking number, LT542107620NL,LL672732871LU

    — by Dominite happy 3 years ago

  • Pourquoi ce prélèvement de 48,16€ ?
    S'il vous plaît expliquer moi

    — by Joseph Loua 3 years ago

  • Pourquoi ce prélèvement de 48,16€. ( Tenycheck.net) je comprends toujours pas ??
    J'avais fait une commande d'un pantalon à 18,99€. Mais vous m'avez fait deux prélèvements je vous demande une explication claire merci. Et j'attends une réponse.

    — by Joseph Loua 3 years ago

  • Bonjour, j'ai fait des achats de 113,73€ le 11/01/2021 la somme est bien prélevé sur mon compte, mais je ne vois pas de signe sur mes commandes sur le site, je voudrais avoir plus d'explication sur le pourquoi du comment ?

    — by NASSERDINE SAID BACAR 3 years ago

  • I bought some goods from saramart,I haven't recieved them,but when I track it,it show delivery,i didn't recieve it

    — by Dominite happy 3 years ago

  • Bonjour je n’ai toujours pas reçu ma commande alors que cela fait déjà 1 mois que j’ai passée commande.
    Il es dit que elle sera expédiée entre le 19.12.20 / 13.01.21 et je n’ai toujours pas reçu mes colis j’aimerais savoir où ils sont sinon je demande remboursement total de ma commande qui es d’un montant de 87,50€
    Merci de votre compréhension en attente de votre réponse.

    — by Da Silva Océane 3 years ago

  • Bonjour j'ai commandé depuis le 20/10/2020 N:COMMANDÉ 6A19693385943 JE N'AI PAS REÇU MA COMMANDE JUSQU'À PRÉSENT MERCI

    — by Ftsum gebiretsadik 3 years ago

  • Meine Sachen ist nicht alles be. Warum? Ich habe alles bezahlt 358 euro

    — by Alina Brasoveanu 3 years ago

  • Hello, I'm contacting you because I still haven't received my order ( LT542159729NL ) I would like to be reimbursed or tell me how can you help me. cordially

    — by Mehdi 3 years ago

  • O bude s mojou zásielkou s podacim číslom LT543043925NL číslo objednávky 32130542373758139786?

    — by Lenka Líšková 3 years ago

  • Frieden, ich habe meine Bestellung vor einer Woche von Ihrer Firma erhalten, aber sie ist unvollständig. Ich habe jedoch den gesamten Betrag von meiner Bankkarte abgebucht. Bitte geben Sie den Restbetrag zurück oder schließen Sie meine Bestellung ab. Vielen Dank.

    — by asmaa ben driouch 3 years ago

  • J'ai fais une commande chez vous malheureusement ça été retourné chez vous par la poste veillez me le retourné a la bonne adresse svp mon nr :0032467817481

    — by Tshimanga jean claude 3 years ago

  • Dona sara por favor comunique comigo é muito urgente

    — by Isabel oliveira 3 years ago

  • Por favor Dona Saramart responda-me é mesmo urgente

    — by Isabel oliveira 3 years ago

  • Sara mart se me puder responder é urgente

    — by Isabel oliveira 3 years ago

  • Hello have received a gold colour nike trainers. Instead of the WHITE nike.after waiting for 2 weeks please ????

    — by Sharon Beaumont 3 years ago

  • Refund

    — by Musaiyab abbas 3 years ago

  • hello. i need your help. what i order the sport shoes universal 42 EU.styi 1. order time 2020-11-02 14:33:28 order No 32112082659057491962. am never still receive. what is happen to the goods i what to know because i need it next week because i want to use it. place send back to me. thanks for your understand..

    — by uwadalie monday osamudiamen 3 years ago

  • Bonjour ma commande a été perdu pouvez me répondre svp mon numéro 0766000027

    — by Moulai ali doriane 3 years ago

  • Bonjour j ai commander chez vous un manteau des lunette et un pull et je n est pas reçu mes articles car au lieu de mettre 34370 maureilhan vous avez mis 34370 cazouls les beziers
    Ma facture et de 75.24 euros
    Numero de suivie LT525700930NL
    Les colis ont été livré ailleurs et donc perdu
    Vous pouvez contacter la poste qui vous indiquera que l étiquette des colis était bien indiqué bourouissa said 4 rue Pierre et marie curie cazouls les beziers donc vous vous ete tromper d adresse.

    — by Said Bourouissa 3 years ago

  • Can someone contact me ASAP regarding order that has not been recieved but has been paid for

    — by Tanya 3 years ago

  • Received hugo boss jacket today.order number.32223774609612154602.nothing like the one I ordered. The description states winter heavy jacket size 3xxl.jacket is more like a medium size. Nothing like the one I received very very disappointed. The one I got is not a winter jacket. Hope to here from you with a solution.
    Many thanks
    Danny carter

    — by Mr D Carter 3 years ago

  • I order for my wife some items... And pay it... On my bank statement I fount this nomber 1519091044567685 please help me to get this order

    — by Michael ZEUSCHNER 3 years ago

  • Dona SaraMart eu estou com problemas com a alfandega o ultimo pedido que fiz já a muito tempo que era maquilages e mais coisas está na alfandega eu vou dar-lhe os numeros o numero de ordem é 02032664957200426282 a confirmação do pedido foi 22-10-2020 o numero de restreio é LT525124910NL DonaSara eles querem a fatura com o custo de cada artigo mais o custo de frete de cada artigo o vosso adresso a contidade dos artigos eu acho que são 14 querm também a data do pedido com o meu nome e adresso querem também saber quanto paguei eu sei que foram 79.95 euros e como paguei e quando mandaram o pedido querem a data e que produtos são eu sei que era maquilage e mais coisas Dona Sara eu peço desculpa por estar a pedir isto mas se eu nao mandar a fatura eles nao me dão a encomenda DONA Sara eu não queria o reembolso queria as minhas coisas é incrivel com eles eu tenho aqui as fotos eu mandava-lhe mas não sei como faço obrigado e espero a sua resposta se a senhora mandar mande para o meu email obrigado e um grande beijinho

    — by Isabel oliveira 3 years ago

  • Won't take my payment and bank says its nothing to do with them

    — by Matt dodds 3 years ago

  • Bonsoir j'ai fait une commande, et j'ai pas reçu de mails de confirmation

    — by Rosette Junqua 3 years ago

  • Bonjour
    J’ai commandé au mois de novembre 2020,1 paire de chaussures Nike, or aujourd’hui je ne l’ai toujours pas reçu j’ai payé 85 €. Lorsque je vais sur le site pour suivre mon colis de la poste, on me dit que mon colis est en cours d’acheminement vers sa destination.
    Pourriez-vous me contacter au 06 52 67 48 26 août par ma boîte mail, afin de trouver une solution.

    — by Cedric 3 years ago

  • O ordered the louis vutton high top sport shoes almost 6 months ago, but still did not receive them till this day. I sent the pictures of this shoes through your whatsup number. I would greatly appreciate your solution to this issue. Thank you

    — by Monday Oduegwu 3 years ago

  • I ordered a size XL t-shirt, and I received a 2XL, much too big !!
    unable to contact you on the application.
    I wish to be reimbursed because I cannot wear this t-shirt. thank you

    — by briffaut 3 years ago

  • I was booked my order on 8...1....2021 male shoe adidas .submited 117.28 SR.+50 SR shipping receipt no.202308211824018133.plz.kindly send me any updates thanks

    — by Memon mohummad saleem 3 years ago

  • I have ordered an a product from you, on 2021.01.08 07.19.33
    Order number is 41118731098513123658
    Product totalt NOK 1260.97
    Its saying now that its closed and my product cancelled. I don't why but I want my money back now please.
    Thank you

    — by Fadumo Ibrahim Abukar 3 years ago

  • Received all my last dishes all broken due to wrong packaging. Sent photos as requested. Spent a lot of money and so upset as now receiving import charges threatened letters. First set of dishes were perfect. So very concerned having to pay a bill for dishes that are all broken.

    — by Amanda Cusack 3 years ago

  • Ware vom Logistik Hermes Versand nicht erhalten trotz mit Ankündigung Ware dem Nachbar auszuhändigen. Fahrer hat diese Ware selbstständig an Sie als Retoure zurück gesendet.
    Hab auch mit der Logistik Hermes telefoniert und mich zum 3. Mal eine Beschwerde abgegeben.

    Mit freundlichen Grüßen Michael Eigener

    — by Michael Eigener 3 years ago

  • Ich bitte Sie um eine Bestellungsbestätigung, wo steht welche Produkte ich bestellt habe. Das braucht der Zollamt.
    Sendungsnummer: LZ560774562CN

    — by Olga Pereraynova 3 years ago

  • Order 5P34C22943815

    — by Maria Rita 3 years ago

  • Hi my little son purchased 400 pounds items from u so I would like to refund I try to contact you since 3 weeks but it’s didn’t work please refund my money!

    — by Deniz 3 years ago

  • Meine Bestellung und Lieferung wurde nicht ausgeliefert von dem Paketunternehmen Hermes. Es wurde einfach am Absender zurückgesenden .

    — by Michael Eigener 3 years ago

  • Dear,
    I kindly Ask you to send an email to direktor of post office in Monterotondo, where my package Is right now, specifying that Tina Horvat Guastella (the name written in the spedition) Is the same persone as Martina Horvat (the name written on my ID card. Otherwise the post office won't give me my order.

    The tracking number Is: LZ524621921CN, which arrived to Monterotondo on January 5th. I've shown my order and your messagges to the director but he doesn't believe I am the same persone.

    The email address Is: renato.sandroni@redacted

    Please help!
    Tina Horvat

    — by Tina 3 years ago

  • Delivery

    — by Neo 3 years ago

  • I have not received any thing from you people it been 3 month now please I want my money back

    — by Mabel 3 years ago

  • J'ai acheté les articles mais deux articles sont petits, comment puis-je les changer pour avoir la taille convenable.

    — by Robert Kasongo Nsaka 3 years ago

  • Mon colis est es ou

    — by Ochi 3 years ago

  • It says you have sent my refund but money hasn’t arrived yet.
    Thanks in advance!

    — by Teresa Monteiro 3 years ago

  • Buna am facut comandă la dumneavoastră ce se întâmplă aștept comanda dar nu vine este a 2 oară care îmi locații banii și nu primesc nimic ce se întâmplă o să vă fac reclamații la protecția consumatorului numărul meu de urmărire este LZ544625383CN dai sal caut sa vad unde este pachetul imi spune numărul este invalid vreau sa va scriu miati blocat masajele va rog frumos sa faceți ceva să-mi primesc comandă

    — by Mariana 3 years ago

  • Hello
    I would like to cancel my jordan shoe order number: 41115093959505767162
    I would like to have the refund on my rib. thank you

    cordially

    — by Diomande hamed 3 years ago

  • Bonjour j’aimerais annuler ma commande de chaussure numéro :41115093959505767162

    — by Diomande hamed 3 years ago

  • Please I bought a dress from you and received it yesterday but the size is very small Please how could I return it.

    — by Janelle Owusu Ansah 3 years ago

  • Bonjour madame monsieur je comonde chez vous 2 paire de basquette Nike est je ne pas reçu la livraison car le livreur je neu se pas quesque ils fait pasque la rentrée chez moi est accessible donc dit moi quesque je vais faire metno ??? Je etait a la poste est ils mon dit que ce matin le transporteur a bien scanne la livraison mais ils ma toujours pas livrée.Donc quesque je vais faire ???? Si ils viens pas je vais déposer une plainte est apres vraiment si je pas le choix je vais faire la demande pour être remboursé.Merci pour votre compréhension, je attand votre retour

    — by Apati Carla 3 years ago

  • 32230018336620996618 voici le numéro de commande bonjour j'ai reçu la mauvaise taille de la veste

    — by Vampouille 3 years ago

  • I have ordered for 2 shoes and have waited for over 30days; I am about to move out from my house back to my country. I need a refund or the shoes between now and Tuesday, else, your organisation will have to be reported and tagged as black anywhere.

    — by Adedeji Adesope 3 years ago

  • Many clothes not coming

    — by Mubarak Mahammad 3 years ago

  • 32216840726189522186

    — by David 3 years ago

  • Falsch aderesse eingegeben von meinem Bestellung

    — by David 3 years ago

  • I’ve not received any of my order

    — by Leah 3 years ago

  • Eherecht is my order ed jaket?

    — by Mengesha 3 years ago

  • Bonsoir j'ai reçu une commande aujourd'hui de 171,59 1 survêtement 2 tennis, le survêtement n'est pas du tout de la bonne taille reçu xxxl au lieu de L comment je pourrais faire un échange

    — by Solenn Delacroix 3 years ago

  • Buna ziua! As dori sa-mi returnați banii înapoi deoarece nu am primit comanda cu numărul de urmărire 32031935703200056378

    — by Cretu Andreea-Elema 3 years ago

  • Bonjour
    J’ai fais une commande de chaussures mais la taille ne convient pas
    Comment puis je faire un retour?
    En attente d’une réponse
    Cordialement

    — by Manon chedid 3 years ago

  • Ich möchte par Sache bestellen

    — by Omer haji 3 years ago

  • Hello! I ordered products from you at the address Polje cesta xx 15b. I was informed at the post office that the package had been delivered to a different address. You must have confused the headlines. I expect you to sort this out or return the paid products. the order number is RU841835151Nl. Thanks for understanding

    — by Boštjan Čurin 3 years ago

  • Hi / this is alam . i downloded saramart app . but does not come my address . i live in london . because some area of london does not come . how can i put my address please .

    — by saiful alam 3 years ago

  • Bonjour comment j’ai vous rembourser mais dernière commande a122€merci

    — by Gali 3 years ago

  • Bonjour j'ai passé une commande depuis le mois de novembre juste que là je n'ai pas reçu ma commande

    — by Kone assiata 3 years ago

  • Bonjour j'ai fait une commande depuis le mois de novembre juste que là je n'ai pas reçu ma commande. Merci

    — by Kone assiata 3 years ago

  • Bonjour je veux vous contacter pour une operation

    — by Denys 3 years ago

  • When should I receive my X3 Orders.

    — by Pamela Wells 3 years ago

  • Please I want return some items

    — by Ahmad Essalim 3 years ago

  • Send my top I payed for and ordered girls Gucci top for 10 year old send to 16 Tir glas greenfield Holywell Ch87lb

    — by Michael burdis 3 years ago

  • I have order i7s TWS wireless earpiece bluetooth, white colour. Is still not arrive. LP44945101GB

    — by Wisdom uwas 3 years ago

  • Bonjour es ce que vous avez des casque ps4 sans fil

    — by Redouane 3 years ago

  • Bonjour je n'ai toujours pas reçu mon colis lt543117708nl merci de faire le nécessaire

    — by Lottin 3 years ago

  • Hello , my name is Gebrezgabher I have ordered items from your website with the order number/tracking number 003404322627607548 how ever it back to the Sender . So now I want back my money or send me again my order items

    — by Gebrezgabher Drar 3 years ago

  • Bonjour je n'ai toujours pas reçu ma commande. LT543794045NL.
    VEUILLEZ ME CONTACTER AU 0664934452
    ÇA fait presque deux mois
    Cordialement
    Mme Mme Yapo

    — by Lucine Yapo 3 years ago

  • J ai perdu mon numéro de tél je ne peux me connecté

    — by Jeftey Dornevil 3 years ago

  • Hi would like to request a returns label. My order number is 32137131332805815386. I contacted you about returns almost 2 weeks ago yet no reply!

    Regards

    — by Mohammed nazir 3 years ago

  • Bonjour je suis monsieur Recchia j'ai commandé un colis sur votre site mets le service postal me dit que celui-ci est bloqué au service de tri et qu'il fallait que je vous contacte pour que vous débloquer la situation s'il vous plaît
    Numero LT542204462NL

    — by Victor-emmanuel Recchia Recchia 3 years ago

  • I bought corset from saramart n I want to return it so how can I do so

    — by Janelle Owusu Ansah 3 years ago