Published by SARA MART LIMITED on Oct 14, 2024

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Hacoo - Live, Shopping, Share?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SARA MART LIMITED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Hacoo - Live, Shopping, Share image 1 contact Hacoo - Live, Shopping, Share image 2

About Hacoo - Live, Shopping, Share

1. With every new Hacoo app version, our product quality grows and prices stay the same! • Only high-quality products! • We quickly learn what you love!

2. Hacoo has more than 5,000,000 products, all from verified sellers!

3. Go to "Deals" and choose products for the best prices! 3.

4. New deals of up to 80% off on products are loaded into the app every week!

5. The more you use the app, the more catered to your taste the list of products will be! 2.

6. We value your opinion about our products and delivery. 4.

7. We make Hacoo even more convenient and easy to use with every system update!

8. It just got easier to make in-app purchases with Hacoo!

9. Now you can save even more when making purchases in Hacoo!

10. Personalized product selection is now even better and smarter.

11. The app adapts to your preferences and automatically selects the best products in your favorite categories!

Hacoo Customer Insights

1. 👎Really really bad i used to buy jordans 4 and 3 from this app then out of nowhere i couldnt find em not even pants that i saves to buy them whats wrong with it you should brint back them fake shoes and pants and everything what was on itI believe Sara mart is a great app, good quality as compared to others... but some things are overly pricy and I don't understand why Please if you can work on that, ot did ne great I will give a 4 starJust ordered, waiting for goods, if the app is easy to use then it makes life so much easier.Love SaraMart.

2. I recommend you to all buy from your own country at least you can buy good quality and also return the product and u get money back Donot buy from this APPHave ordered a couple of times so far, really good app, decent quality items for the price.

3. Still I like to buy on this place.First at of all the support is terrible to respond wanting so long in they and the chat secondly I bought items and I didn't receive it and I spoke with them and I tried to contact the Is supplier bec they returned the I tems for some reasons and he didn't respond the items was expensive not cheap.

4. Please please donot buy from this app., I have bought from this website and when I wanted to return the poor quality product.

5. Love the one shipping fee plus regular discount if you join the members group through whatsapp.

6. Can't rate any higher than 1 star for that.Very great app, Reviews or not all sellers are legit.

7. I have received all my items so far and for the price they are great.

8. Shipping cost is cheap you may have to wait for a few weeks 2/3 weeks but it is worth it.

9. Downloaded to look for some new trainers and I get zero search results for the same searches that show my friend lots of options.

10. cold days!! Love itI do not recommend this website.

11. I have a few regulars that never disappoint, quality always on point.

Steps to Troubleshoot & Fix Hacoo Issues

1. Fix Hacoo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hacoo: Restarting the app will resolve most errors.
  2. Update the Hacoo App. Here is how:
    1. On Android goto PlayStore » Search for "Hacoo" » Open Hacoo - Live, Shopping, Share » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hacoo » click "UPDATE".
  3. Clear Hacoo - Live, Shopping, Share app cache: Clearing cached data will force your app to retrieve the latest data directly from Hacoo servers.
    1. On Android, goto Settings » Apps » Select "Hacoo - Live, Shopping, Share" » click Storage » click "Clear Cache".
  4. Check Hacoo app permissions. If any of these permissions required to use your device's features are disenabled, Hacoo might not work.
  5. Uninstall and reinstall Hacoo. If nothing else has worked, completely uninstall Hacoo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hacoo not working


2. Fix Hacoo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hacoo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hacoo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hacoo may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I have lost my old one app. Concern is I have ordered with that app and now I can't track my ordered how can I track this

    — by Luis Franky vas 3 years ago

  • Rembourser je voulais l'adresse retour

    — by Delphine Uwingabire 3 years ago

  • How can I resend to Sara mart something that I don’t like

    — by Zohra 3 years ago

  • Retour de la Robin qui n'est pas mon (xl)

    — by Delphine Uwingabire 3 years ago

  • Bonjour,
    J'ai passé une commande sur votre site
    d' un montant de 386 EUR que je souhaite conserver . lors du payant 1 erreur c'est produite , en pensant venir du prix , j'ai retiré un article Et valider de nouveau ma commande .
    Je souhaiterais donc me faire rembourser de la 2e commandes d un montant de 370 EUR ,
    Numéro commande : 41321716814873350298
    Dans l'attente d'une réponse veuillez agréer madame monsieur mes sincères salutations

    — by Da mota oswald 3 years ago

  • Non ho mai ricevuto il mio ordini chiedo che mi venga restituito i miei soldi grazie

    — by Nadia Arboit 3 years ago

  • Non ho mai ricevuto il mio ordine il numero di spedizione è RU828585879NL grazie

    — by Nadia Arboit 3 years ago

  • Bonjour j’ai fais une erreur en commandant une coque de téléphone nike pour iPhone 12 je ne la voulais la prendre du coup c’est possible de l’annuler en me fesant le remboursement si vous avez déjà prélevé le montant sur mon compte merci de votre compréhension

    — by Louise Sabendo 3 years ago

  • J'ai commander 2 article chez vous cca fait plus 2 mois que je n'est tjr pas recu

    — by Barc Françoise 3 years ago

  • items not received please check lt578652136nl
    unable understand why still not received.name and address has not changed.please reply urgently

    — by nagloo bernard 3 years ago

  • hello ive ordered by you under the Ordernr.: LZ706830288CN u dont have send any e-mail or anithing else so that i can controll or see where my brands are please contact me under this e-mail adress or please give me my money back

    — by Maria Schoettel 3 years ago

  • Could you please send me an invoice from my last order from 28.1.2021. The amount is €105,58
    Tank you

    — by Marion Marbler 3 years ago

  • Je suis très déçu de mon achat les taille corresponde pas à ma commande et j’exige un remboursement immédiat

    — by Christelle 3 years ago

  • Bonjour je demande remboursement j’ai commandé des vêtements mais il son arriver avec la mauvaise taille je suis très déçu alors j’aimerais être remboursé

    — by Lucas reis 3 years ago

  • I went to return my clothes because to short is

    — by Eyob 3 years ago

  • Ich hab meine Bestellung storniert aber Sie haben trotzdem von mir Geld abgebucht
    Ich möchte jetzt das Geld erstatten haben

    — by Robiel Estifanos 3 years ago

  • What happens to this order since, 26650538, tracking no 100074934182. Is it because I paid with card, the orders I bought with c o d, I received that one since Saturday on the 6th of March 2021

    — by Adeyemi Mike Yemmy 3 years ago

  • Hello, I was waiting for a package and I received a SMS message that the package could not be delivered. The order number : 41219874874196203722. The delivery number : 6A20597195958. I verified with local post office, the package was delivered to another address : sent to department 60 with the name of Mr. Daubert. My address is : 31 Rue de Tournoël, 63100 Clermont-Ferrand, France. With name of Ms Liu Leshu. Could you please verify this order ? Thank you.

    — by Liu 3 years ago

  • I bought some items yesterday worth 87.48 it was later cancelled later in the day without refund please i need my money back thanks

    — by Peter 3 years ago

  • Bonjour je suis marié sergeline Fleuricin je vous ai contacté ce pour que vous m’envoyer mes commande le numéro du colis est LZ669006715CN ou dès mes rembourse cordialement

    — by Fleuricin Marie sergeline 3 years ago

  • I ordered some clothes on the 27 november 2020 but I haven't received it yet. I want a refund immediately. Thank you

    — by Vera Enehikhare 3 years ago

  • Not able to process a return through their App, says my 15 return policy has expired, I've only had the items 1 day

    — by Paul Rishton 3 years ago

  • I ordered some goods and I have been waiting for a very long time I tracked today I was told the some came to my address and it never came help me please

    — by Polycarp umoru 3 years ago

  • Hi,i have ordered some products from you and unfortunatelly i coldn’t Pick up in time and the product has returned to the warehouse.Can i have my money back?Thanck you

    — by Valentin Toana 3 years ago

  • Hi, this is Ashok, I placed an order yesterday, order no. 41316349276986144922, but it is still pending. No one has, so far, called me for confirmation. My contact no. 050 728 6189. Please confirm.

    — by Ashok Patekar 3 years ago

  • Bonjour monsieur
    J'ai fais des commandes sur le site il ya un mois vu que j'ai pas encore reçu mes commandes
    Est-ce que je peux être remboursé ?

    — by Konathe daouda 3 years ago

  • Right address Is The caludon centre
    Coventry& Warwickshire partnership
    Coventry CV2 2TE for parcel tracking number
    LZ691210396CN

    — by Mohammad Tahir 3 years ago

  • Je n'es tjr pas reçu ma commande 😡😡

    — by Cousantien 3 years ago

  • Hallo.ich habe nicht alles mein geld zuruk bekomt.konen si bitte nach schauen.und von alle bestellung zurukschiken.

    — by Szabolcs Kovacs 3 years ago

  • Sir/madam

    Please return my money to my account amounting 42.02kd due to almost 3days still not processed my order and they had cancelled it..
    Please return my money..
    42.02kd

    — by Ronie Sorilla 3 years ago

  • Heb een account aangemaakt mijn kar is gereed en wil graag de betaling doen alleen lukt het niet kan iemand mij hiermee helpen mijn telefoon nr is 0630196502 mevr g.s Milop

    — by Gwengwen59# 3 years ago

  • Wie kann ich meine Bestellung zurück schicken weil die Größe passt mit nicht.

    — by Mahjabin jalali 3 years ago

  • et deuxième message
    compter sur moi , pour vous faire de la pub sur la mauvaise qualité de vos articles

    — by eric michaux 3 years ago

  • BONJOUR
    je suis pas satisfait de l'article que jais commander
    une montre qui ne fonctionne pas
    commander le 9 février , reçus le 03/03 /2021
    je demande un remboursement dans les plus bref délais
    je suis très mécontent et insatisfait de votre marchandise
    mr michaux

    — by eric michaux 3 years ago

  • Wann kommt meine Bestellung? LZ696464256CN

    — by Ciorcan Niculina 3 years ago

  • Hello I need help with my package it should vote but in the app stands I didn't have a name on my mailbox but it is there
    Greetings

    — by Hsndn 3 years ago

  • Bonjour je suis madame Guedouari sabrina je suis pas contente de votre service vraiment j'ai fait une commande il ya 4 mois et j'ai rien reçu je veux savoir comment ça le numéro LZ529238016CN et j'ai contente meme la poste ils m'ont dit que il faut contacter le site directement

    — by Guedouari sabrina 3 years ago

  • Hi sir bip is not sending the verification code

    — by Sara mirza 3 years ago

  • Hello.legyenek szivessek vissza tériteni az öszes megrendelt termekeimröl a pénzem mivel nem kaptam meg és nem szeretnék tobett varni.(bitte meine geld zuruk schiken von ale meine bestelung ich wil nicht mehr wahrten.hr.Szabolcs Kovacs.geb.14.03.1992

    — by Szabolcs Kovacs 3 years ago

  • Please i need a refund of my purchase orders

    — by Saint Paul Nofuru 3 years ago

  • Geen

    — by Gwengwen59# 3 years ago

  • neden benim siparisim gelmedi daha

    — by ali mustafa 3 years ago

  • Kérem minnél hamarab vegyék figyelemben aapanaszomat és a pénzemet minden egyes megrendelésért külgyek vissza.

    — by Szabolcs Kovacs 3 years ago

  • My package hasn't arrived in a month, has it been delivered? I want to know when it will come.

    — by Musa Drammeh 3 years ago

  • Any new about my order? Please

    — by Antonio Stincheddu 3 years ago

  • Sg.
    Ich habe meine Bestellung noch nicht erhalten.Es liegt noch immer bei österreichischen Zoll.Es wird von mir verlangt Zoll zu bezahlen oder wird mein Paket vernichtet.Das wurde bei Bestellung nicht erwähnt.Ich warte fast 2 Monate auf die bestellte Ware.
    M.f.G

    — by Amir 3 years ago

  • SARAMART can you please send the balance things to my address it has taken a longtime now , wacholderweg. 9
    92331 Regensburg

    This is my new email I lost the first email I order with please

    — by Fatmata bintu koroma 3 years ago

  • Depuis on a dit expédier toujours rien

    — by Arceline NZANZALA 3 years ago

  • Je demande renboursment

    — by Halaouet 3 years ago

  • Ordin number
    41212646348380170378

    — by Misgina 3 years ago

  • Can I return the item to the seller because it is small size or to get big size please

    — by Cecile Balela 3 years ago

  • Morning just received a message that my commande has been livre for me but until low i haven't received any of it .please tell me what i have to do ,was waiting for my order .

    — by Stella Hertel 3 years ago

  • Colis de novembre pas reçu mais payé sur ce je vais mon colis ou remboursement

    — by Felicité Mayikwene 3 years ago

  • Hallo,The Italian post office told me that I need your receipt to receive the order

    — by Daniela 3 years ago

  • order dream cancellation then what would not be logical to return the money?

    — by Kresimir Jakovcev 3 years ago

  • اريد تعويض علي ماشتريت

    — by Rachid Boukhamla 3 years ago

  • Es fehlen die letzten zwei Bestellungen, außer die zwei Paar Nike Schuhe habe ich erhalten.lg Tamara Kurz tamara.kurz@redacted

    — by Tamara Kurz 3 years ago

  • Bonjour, j’ai effectué une commande chez vous il n’y a pas longtemps mais depuis que j’ai reçu un message de confirmation m’indiquant juste le numéro de commande et la date de réception je n’ai aucune nouvelle, Je n’ai également aucun moyen de suivre ma commande

    — by Mar Ndiaye 3 years ago

  • Good Afternoon Illustrious. I Dioclénio Augusto Mendes, I hereby inform you that, I made the purchase online, unfortunately I received a part of my order, and most of it has not yet received it. So, I wonder if I heard a delay in delivery and or an error on my part? The Order with the Number: LZ638505764CN, I already received it, but the other party is missing ... My Dying: 14 Beach Close Huntingdon Cambridgeshire PE29 7BA My best regards, Diocene Augusto Mendes

    — by Dioclénio Augusto Mendes 3 years ago

  • A mai napon 11.867 Ft-ot utaltam bankszamlamrol női ruha vásárlására! Erről semmiféle visszaélést nem kaptam! Kérem intezkedesuket, koszonettel:Pribekne

    — by Pribek Mihslyne 3 years ago

  • Ma duc la poliție și va dau in judecată, băga-mi-aș pula in morții voștri!!!

    — by Ionut Dumitru 3 years ago

  • Bitte das Paket Verfolgungsnummer LT 542137547NL von Anita Löckinger nicht zurückschicken. Bitte um Antwort.

    — by Johann Löckinger 3 years ago

  • i have not received my order, is about 4 weeks now since i order

    — by Fatai bello 3 years ago

  • I bought some goods saramart,I haven't recieved them yet and it show delivered.
    This was 11/25/2020 track number LL672732871LU and the other one was
    12/01/2020 tracking number LT542107620NL

    — by Dominite happy 3 years ago

  • Il mio ordine qnd arriva. Numero IDENTIFICAZIONE:LZ649636235CN

    — by Giovanna Orofino 3 years ago

  • Je voulais savoir si vous envoyez des colis en Guadeloupe

    — by Loupadiere guy 3 years ago

  • I would like to cancel my order as it has almost been two months since I ordered and I have still not received my item. The item I bought was a gift and it is now too late to give the gift. I do not want the item anymore, also it is way passed the estimated date of arrival too.
    Order no. 32225486597990922442
    Please contact me back to discuss

    — by Neel Patel 3 years ago

  • J ai effectué une commande en janvier et a ce jour pas de trace de celle ci mais on m'a bien debite le paiement
    MME Pelissier

    — by Pelissier 3 years ago

  • Porudžbina mi je oduzeta na carini u Becu. Zahtevam povrat novca.
    Najveca prevara od stranice ste

    — by Dragana Segedi 3 years ago

  • I received the wrong item. The European and American cross border crochet wig l orded was not what l got instead you brought me just 10 pieces of that instead of c wig. I would like you to bsend the right item or refund my money thank you. The order number is 4113098054211852506

    — by Hilda Nuamah 3 years ago

  • I want to send shoes back because to small

    — by Carola sindl 3 years ago

  • I ordered some stuff on the 11th January delivered to 193 berners street b19 2dr, I’m still waiting

    — by Mushtak Khan 3 years ago

  • Bonjour le mois de novembre je passe commande pour la Somme de 60.98 ma la douane a retenu mon colis je demande le remboursement de la Somme 60.98 e mon di che mon remboursement je avec dans le 4 5 jours ma son passer 20 jours e ancor je rien je demande mon remboursement merci
    98

    — by Tardanico Filippa 3 years ago

  • Je attend mon remboursement de la Somme de 60.98

    — by Tardanico Filippa 3 years ago

  • Boa tarde. Quando tento pagar qualquet produto no site SaraMart, diz-me que não é possível, pois a minha morada rua 6 de junho, n 16/18, 9500-012 Ponta Delgada está bloqueada. Como posso fazer para consueguir fazer compras no respetivo site. Obrigado

    — by Jorge dos Santos Madaleno 3 years ago

  • Moje zamówienie nie dotarło do mnie

    — by Dariusz Staszkow 3 years ago

  • Omar bance

    — by Bance Oumarou 3 years ago

  • Buongiorno !
    Io ho la partita iva e ho la mia collezione propria di abiti e accessori donna .
    Propria creazione e produzione .
    Vorrei sapere se e possibile vendere sulla app SaraMart.
    Grazie anticipate !

    — by Mara Stoica 3 years ago

  • bonjour J'ai passé commande le 30 janvier et je n'ai aucune trace de ma commande
    est ce normal?
    Merci Mme Pelissier

    — by pelissier 3 years ago

  • Colis Non reçue nr comand 32041860216201235130 . Je exige donc le remboursement

    — by Badescu Camelia 3 years ago

  • I order one shirt about 3 weeks ago up still now i have not received my order my Tracking number is (LT 555584375NL)

    — by Fatai bello 3 years ago

  • I haven't gotten my oder since three months

    — by Cecilia Froemel 3 years ago

  • [saramart] I had not received my order (41120836393875402474)

    — by Nfamara bass 3 years ago

  • I ordered one gucci night suit of women of larger size by mistake but I want medium size so that’s why I want to cancel my order

    — by Jaideep Singh 3 years ago

  • Pourquoi vous refusez de me répondre ?
    Remboursé mon argent

    — by Joseph Loua 3 years ago

  • Ich habe im November etwas von Sara Mart bestellt und es ist noch immer nicht gekommen! Ich möchte das Geld zurück! Wenn sie mir nicht antworten oder die Bestellung oder das Geld nicht zurück schicken ich gehe zu Polizeiamt! Es ist schon Frechheit!

    — by Lenka 3 years ago

  • I bought some parcel from saramart,I haven't recieved them yet but when I track it,it show delivered

    — by Dominite happy 3 years ago

  • My order had not been delivered

    — by Nfamara bass 3 years ago

  • I didn't received my percel,traking show it's delivered

    — by Sahida yeasmin 3 years ago

  • Should i pay VAT and any other taxes when i buy something from you?

    — by Meron 3 years ago

  • J'attends un colis qui devrait arriver le 25 janvier mais toujours pas de suivi, colis en cours d'expédition depuis le 29 décembre 2020, numéro de suivi LZ561818494CN. Cordialement

    — by Mimi 3 years ago

  • I don't receive my percel,traking no is-PZ693906025GB

    — by Sahida yeasmin 3 years ago

  • Bonsoir, j'ai passé une commande chez vous le 02/01 / 21cin monnaie le 05/01 / 21.cin j'ai payé avec ma carte bancaire mais jusqu'à présent rien n'est arrivé. Que dois-je faire .. Signaler tout à la police? Ou faites-moi savoir où il est arrivé. Je vous enverrai le code de chacun des produits achetés: 21074664 (boucles d'oreilles) et 23811042 (boucles d'oreilles) et 6479607 (boucles d'oreilles) et 14696901 (boucles d'oreilles) et chaussures 9577170. Pour cela je demande immédiatement une ma réponse. Je vous envoie également ma référence du virement effectué.02 / 01/2021

    — by Rosangela 3 years ago

  • Guten Abend! Ich habe gekauft in November, aber ach habe nicht alles Sachen bekommen. Drei Sachen ich habe nicht. Das ist nicht nochmal, wei ich habe bezahlt für alles

    — by Alina Brasoveanu 3 years ago

  • ???? hi i have change my p;hone and phone number and cant log in to my account i had already bought some stuff and waiting for them to be delivery but i cant even track it as no chance to log in as changed phone number and phone

    — by Jowita Jankowska 3 years ago

  • Je n’ai jamais reçu ma paire de chaussures il y a marqué que ça a été signé par la livraison ce qui est totalement faux j’exige un remboursement.

    — by Anissa 3 years ago

  • Bonjour. J'ai fait une commande chez vous de puis le 14 /12/2020 et malheureusement j'ai pas de nouvelles et j'ai appelé chrono poste ils mon dit que ya pas cette commande sur le territoire français. Numéro de suivi LZ561706135CN s'il vous plaît et ce que c'est possible de me renseigner dans les plus brefs délais de la date d'arrivée de mon colis merci.

    — by Tari kamel 3 years ago

  • I received my order today EV953093701166T and 7 items are too small. We will return them to you in order to place a new order.Thank you for your diligence for the refund

    — by Maïwenn Bolo 3 years ago

  • Hi
    I ordered a north face puffa style jacket order number32230262946379127098
    Could you please tell me how long its going to be, as its taking a long time for me to receive it, it was ordered on the 20/12/20 will i receive it before winter ends!
    Thanking you
    D shepherd

    — by David Jack Shepherd 3 years ago

  • J’attends tjrs la livraison de ma veste prévue pour le 26dec2020.

    — by Dimbu Wavuayo Daniel 3 years ago