Published by Albertsons Companies, Inc.

Report an issue with Safeway Scan & Pay.
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Why should I report an Issue with Safeway Scan & Pay?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Albertsons Companies, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Safeway Scan & Pay Customer Insights

1. This program is clearly still in alpha in terms of store rollout.It says I have to pay $12 a month or $99 a year and it doesn't say anything about scanning or paying at the store it's an order online app! It sucks!I use to love Safeway until the store on 16th St in San Francisco did me wrong.

2. Compare with the Wegmans scan app, which I was able to setup and use at the store in my area (Northern Virginia) in a few minutes.

3. After that, you can travel a thousand miles to the nearest store that enables the scan and pay functionality.

4. Guest svs., & sraff don't know to jnstall ut for me:(Excellent sales and a fun way to save a lot of grocery cash!I can't sign in; passwords expire; not user friendlyDaily Specials, especially that place across the street.

5. Nice idea, but needs to either go systemwide or just don't bother.Only works at 10 stores in ID, CA, and IL that they tell you AFTER you've wasted time filling in boxes and they've harvested your info.

6. You first need a subscription 🤷 ♂️Waste of time to go through the process of setting this up only to see that they only have about 8 or 10 locations this can be used...all of them more than 200 miles from me.

7. On top of that, this limits you to about 15 items you can purchase and I doubt it let's you purchase produce items that are by weight (just my guess on that as I wasn't able to use this app).

8. I walked into the store panicking about 3 store employees and 2 security was standing around.

9. I hoped this Safeway app would offer similar functionality as the Wegmans app.

10. Stuck in a loop when it was fetching my cart.I had it but lost it & hv been four days missing out on deals.

11. I didn't even need to create an account.

Steps to Troubleshoot & Fix Safeway Scan & Pay Issues

1. Fix Safeway Scan & Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Safeway Scan & Pay: Restarting the app will resolve most errors.
  2. Update the Safeway Scan & Pay App. Here is how:
    1. On Android goto PlayStore » Search for "Safeway Scan & Pay" » Open Safeway Scan & Pay » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Safeway Scan & Pay » click "UPDATE".
  3. Clear Safeway Scan & Pay app cache: Clearing cached data will force your app to retrieve the latest data directly from Safeway Scan & Pay servers.
    1. On Android, goto Settings » Apps » Select "Safeway Scan & Pay" » click Storage » click "Clear Cache".
  4. Check Safeway Scan & Pay app permissions. If any of these permissions required to use your device's features are disenabled, Safeway Scan & Pay might not work.
  5. Uninstall and reinstall Safeway Scan & Pay. If nothing else has worked, completely uninstall Safeway Scan & Pay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Safeway Scan & Pay not working


2. Fix Safeway Scan & Pay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Safeway Scan & Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Safeway Scan & Pay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Safeway Scan & Pay may not be able to connect to the Internet when running in the background.

Reported Issues