Published by Klarna Bank AB (publ) on Nov 8, 2024

Report an issue with Klarna | Shop now. Pay later..
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Why should I report an Issue with Klarna | Shop now. Pay later.?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Klarna Bank AB (publ) to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Klarna | Shop now. Pay later. image 1 contact Klarna | Shop now. Pay later. image 2

About Klarna | Shop now. Pay later.

1. No confusing points system—just real cash added to your Klarna balance, ready for your next purchase at any store.

2. Split the cost of your purchase from any Klarna app store into 4 smaller, interest-free payments.

3. Open your Klarna balance in minutes for free, add money instantly, and start collecting your cashback.

4. Access Klarna's flexible payment options anywhere, and unlock cashback rewards at top stores—exclusively in the Klarna app.

5. Track your purchase from store to door in the Klarna app.

6. Use Klarna at the coffee shop, mall, or restaurant—wherever Visa is accepted.

7. Get cashback from Klarna purchases and receive lightning-fast refunds.

8. Shop and save with exclusive deals and discounts from all over the world, right in the Klarna app.

9. When you buy something in the Klarna app, you'll see your purchase just seconds after you place the order.

10. Pay later or over time, shop abroad without additional foreign exchange fees, and enjoy no monthly or annual fees.

11. Klarna is the official successor to Stocard.

Klarna | Shop now. Pay later. Customer Insights

1. Also, I have had a couple issues with transaction payments with no explanation to why they didn't go through Klarna has definitely been helpful before but I no longer recommend it considering the possible financial risks now.Horrible experience.

2. No way to contact support, it's broken.Be Financially Aware, I've consistently used the app but these last few months I've been feeling a bit awry about using it considering the questionable changes like the new gifts cards approach, new $2 service fee and the sudden 'loan' electronic agreements.

3. I'd used klarna consistently almost since it's inception, but with the way it's heading now I'm out.The app keeps crashing! For 2 weeks now I haven't been able to make payments because it refuses to load! I've re installed this app 5 times already and the same problem keeps happening.

4. I was able to purchase and pay off several things without an issue, but for some reason they won't allow me to pay for something totaling only $37- it just keeps displaying the error "Sorry, we couldn't approve you for this option.

5. Please choose a different payment method to create your one-time card." I tried several different payment methods but just kept receiving the same error over and over again.

6. Klarna used to be a great app and my go to for payment splitting but with all the new hoops to jump through and the non existent customer service.

7. The second issue is when the app says it needs to verify my bank before it can approve a purchase and the screen goes white.

8. Been happening for a few months now and I'm unable to verify my bank details.To say this app has gone down hill quickly would be giving them too much credit.

9. When it works it's great but it sucks when it doesn'tThe new Klarna is pointless and predatory.

10. It's a shame because I really love klarna and I've never had issues like this in the past? Idk if it's a bad update or something, but it's definitely pushed me away 😪I removed one star because of the app overhaul.

11. They listed my account as delinquent because of an error on their system that caused a missed payment (w/ auto-pay enabled).

Steps to Troubleshoot & Fix Klarna | Shop now. Pay later. Issues

1. Fix Klarna | Shop now. Pay later. Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Klarna | Shop now. Pay later.: Restarting the app will resolve most errors.
  2. Update the Klarna | Shop now. Pay later. App. Here is how:
    1. On Android goto PlayStore » Search for "Klarna | Shop now. Pay later." » Open Klarna | Shop now. Pay later. » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Klarna | Shop now. Pay later. » click "UPDATE".
  3. Clear Klarna | Shop now. Pay later. app cache: Clearing cached data will force your app to retrieve the latest data directly from Klarna | Shop now. Pay later. servers.
    1. On Android, goto Settings » Apps » Select "Klarna | Shop now. Pay later." » click Storage » click "Clear Cache".
  4. Check Klarna | Shop now. Pay later. app permissions. If any of these permissions required to use your device's features are disenabled, Klarna | Shop now. Pay later. might not work.
  5. Uninstall and reinstall Klarna | Shop now. Pay later.. If nothing else has worked, completely uninstall Klarna | Shop now. Pay later. then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Klarna | Shop now. Pay later. not working


2. Fix Klarna | Shop now. Pay later. Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Klarna | Shop now. Pay later. be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Klarna | Shop now. Pay later. not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Klarna | Shop now. Pay later. may not be able to connect to the Internet when running in the background.

Reported Issues