1. You'd think after they assembled your order, they could call you to go over the things that they couldn't find and have a list of replacement items for you to pick from before your delivery went out, I guess that'd be too good of cust service.
2. If you don't mind something going missing every order, or, in one instance, them claiming there is no chicken in the entire store, despite asking for substitutions, then it's OK and convenient.The biggest problem with having your groceries delivered, is the fact that you don't get the option to select something else if they don't have it.
3. Also, stopped coming to the Silverton store because the can machines have been closed for a year now, and across town, your competition is wide open.Several times I've been charged for items that have never shown up and items have been substituted for not even close to what I ordered, even though I know where to find it in the store.
4. Maybe the developers should try shopping on this app to see if it works well for them!All the fun of having groceries, without the hassle! In our experience, the Safeway delivery service is an absolute crock.
5. No joke it just took 40 minutes of fighting and spinning through items over and over to add 17 items to my delivery.
6. I love that they'll recycle the bags from your previous order for you! The delivery charge is totally acceptable too.The app is so terrible.
7. I'd rather have loose items, but I realize that might be more difficult for employees.Spent forever navigating this app to order the items I wanted.
8. Changing an order from delivery to pick up is nearly impossible.
9. Actually, I've notcied that they fixed a couple bugs and added a couple features that resolved little issues I had with it, just since I've been using it! The drivers are so nice.
10. Then, if you want to add an item to an order you've already placed (which you're supposed to be able to do until 11:30pm the day you place the order) well, just forget about it.
11. When my password didn't work, it kept sending me back to the log in screen when I hit "forgot password." Plus a million other issues I have had just today using this app for the first time.