Contact Regula Document Reader Customer Service

Why should I report an Issue with Regula Document Reader?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Regula Forensics, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Now presenting some foreign and\rare PhotoIDs -- Driving Licence -- ID Card -- Passport --- by some dudes who think they are clever --- can lead very quickly to certain unexpected consequences that this people failed to foreseen.I cannot get the app to read the NFC data from my passport or id.

2. Oh, and sort out the Romania code, it's correct, I asked UK Home Officegood and nice application easy to operate,...... I just want to confirm if this application can detect if the international passport is a fake or original??The app works great.

3. The app read the front of my driving licence and correctly identified it as a UK driving licence but when it read the rear of the licence it identified it as being from Malawi!The application no longer opens it only gives message that "db data absent"Nice app.

4. Examples: Polish and Spanish ID cards.Very useful.As a travel consultant,i can easily check whether visa, passport, driving licence etc are genuine or not.

5. It has helped me detect altered documents, particularly when the visual zone does not match the information or photo stored on a passport chip.

6. Depending on the passport's country of origin, additional information such as home address, names of parents, etc are also available.Amazing app.

7. Thanks to developer.Works well, except with newer ID cards that require CAN to read RFID data.

8. I recommend this app to anyone who needs to verify documents.Sometimes it just doesn't work and you need to re-install the app, that aside, its fantastic.

9. Or maybe just the 'demo' of the SDK\API\TECH\KNOW-HOW of the company and it's capabilities to deliver tailored-solution for clients and their needs.

10. Like in QR code or whatever, as to have a digital ID cards holder wallet.

11. How does this app compare to the scanners at the airport? Will appreciate your reply.

1. Fix Regula Document Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Regula Document Reader: Restarting the app will resolve most errors.
2. Update the Regula Document Reader App. Here is how:
   1. On Android goto PlayStore » Search for "Regula Document Reader" » Open Regula Document Reader » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Regula Document Reader » click "UPDATE".
3. Clear Regula Document Reader app cache: Clearing cached data will force your app to retrieve the latest data directly from Regula Document Reader servers.
   1. On Android, goto Settings » Apps » Select "Regula Document Reader" » click Storage » click "Clear Cache".
4. Check Regula Document Reader app permissions. If any of these permissions required to use your device's features are disenabled, Regula Document Reader might not work.
5. Uninstall and reinstall Regula Document Reader. If nothing else has worked, completely uninstall Regula Document Reader then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Regula Document Reader not working

2. Fix Regula Document Reader Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Regula Document Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Regula Document Reader not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Regula Document Reader may not be able to connect to the Internet when running in the background.