Contact The Official doTERRA Event App Customer Service

Why should I report an Issue with The Official doTERRA Event App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of doTERRA International, LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s like a doTERRA event concierge, putting a piece of the value of doTERRA events right at your fingertips, whether you are at home, traveling to or from the event, attending sessions on-site or preparing to meet new or long-time doTERRA friends.

2. The official doTERRA Events app lets you access, browse and manage your event agenda on the go.

3. The official dōTERRA Events app offers you up-to-the-minute event updates including session or room changes, availability changes, alerts and more.

4. Think of it as a digital version of the event booklet, complete with speaker bios, meeting locations, updates and more.

5. Quickly search and browse event content and manage your event agenda right from your mobile device.

6. Have you lost your event booklet or find it too cumbersome to carry around for a full week? No problem!

7. Access the event agenda anytime, anywhere.

8. Leave your laptop in the hotel room!

9. You can even access session documents directly within the app, and add them to your notes!

1. BOOBOOBOOI downloaded this app but once I add the 2018 convention, it just goes black and does nothing...hope it's fixed soon, convention starts tomorrow!!!I had to delete the app and reload for each event, but it works fine after that.Not working.

2. Doesn't provide clear information/ instructions.Too slow and does not refresh quicklyNot opening.

3. You are supposed to be able to order the kit but it doesn't show any screen for it either.

4. Can't access anything.This app doesn't open... unexpected error when trying to open.

5. Going to a black screen.App is difficult to download.

6. You can't get it to show a menu like what is shown in the description.

7. I have a Samsung 10, my phone firmware is up to dateNever would load.

8. It shows the name of the event but that is all.

9. Totally worthless.I have installed and uninstalled the app repeatedly.

10. None of the buttons or icons work.

11. I got a screen that said dream.

1. Fix The Official doTERRA Event App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart The Official doTERRA Event App: Restarting the app will resolve most errors.
2. Update the The Official doTERRA Event App App. Here is how:
   1. On Android goto PlayStore » Search for "The Official doTERRA Event App" » Open The Official doTERRA Event App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Official doTERRA Event App » click "UPDATE".
3. Clear The Official doTERRA Event App app cache: Clearing cached data will force your app to retrieve the latest data directly from The Official doTERRA Event App servers.
   1. On Android, goto Settings » Apps » Select "The Official doTERRA Event App" » click Storage » click "Clear Cache".
4. Check The Official doTERRA Event App app permissions. If any of these permissions required to use your device's features are disenabled, The Official doTERRA Event App might not work.
5. Uninstall and reinstall The Official doTERRA Event App. If nothing else has worked, completely uninstall The Official doTERRA Event App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing The Official doTERRA Event App not working

2. Fix The Official doTERRA Event App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make The Official doTERRA Event App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to The Official doTERRA Event App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, The Official doTERRA Event App may not be able to connect to the Internet when running in the background.