Published by Avangrid Inc. on Nov 7, 2024

Report an issue with Southern Connecticut Gas.
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About Southern Connecticut Gas

1. With just a few, simple clicks of a button, you can instantly access your account, view and pay your bill– and that’s not all! - Login using secure touch and facial recognition and view your account real-time.

2. We are pleased to offer you an effortless tool that makes it even easier to manage your account!

3. Our free app provides you convenience at your fingertips.

4. You don’t have to remember your credentials every time! - Enroll in eBill for online access and convenience and view up to 13 months of bills! - Sign up for AutoPay so your payments can be made automatically, securely, and on time every month. - Enroll in Budget Billing so you’ll always know how much your bill will be! - Update your account profile (email address, mailing address and phone number) and manage your personal preferences.

Southern Connecticut Gas Customer Insights

1. What's more ridiculous is some of the features you use on this (limited) app redirects you to their website, for example,, paying your bill by credit card.

2. I am looking for a new gas companyI would give the last star if you could select which day auto payments are chargedLove being able to login into the app and pay my bill instead of pulling out my laptop, signing in and the login in to pay the gas bill.

3. I don't understand this company's business practices, at all.Much easier to access.Great app! Easy-to-use!Not the greatest in terms of reliability and navigationQuick and easy paying through the app.Very difficult to pay what u want to pay.

4. But don't the tech people have any self respect to their work?I downloaded this app to avoid dealing with their limited website.

5. Glad I downloaded the app (that takes up space on my phone) to so it can redirects me to the website.

6. Having the app is such a convince, I really enjoy it.works. want to delete old account not sure how to do that... probably need to go to computer.

7. Due to this, I had to Uninstall this app and do everything on their actual website......It took a very long time, was very inconvenient.

8. Impossible to register an account to scg on app or website.

9. Why was I delusional enough to think the app would be any different smh Junk, just like their website.

10. The app always wants u to pay the max - FULL BILL !!!!! And not everyone has that.

11. phone saved wrong password, trying to change that.

Steps to Troubleshoot & Fix Southern Connecticut Gas Issues

1. Fix Southern Connecticut Gas Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Southern Connecticut Gas: Restarting the app will resolve most errors.
  2. Update the Southern Connecticut Gas App. Here is how:
    1. On Android goto PlayStore » Search for "Southern Connecticut Gas" » Open Southern Connecticut Gas » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Southern Connecticut Gas » click "UPDATE".
  3. Clear Southern Connecticut Gas app cache: Clearing cached data will force your app to retrieve the latest data directly from Southern Connecticut Gas servers.
    1. On Android, goto Settings » Apps » Select "Southern Connecticut Gas" » click Storage » click "Clear Cache".
  4. Check Southern Connecticut Gas app permissions. If any of these permissions required to use your device's features are disenabled, Southern Connecticut Gas might not work.
  5. Uninstall and reinstall Southern Connecticut Gas. If nothing else has worked, completely uninstall Southern Connecticut Gas then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Southern Connecticut Gas not working


2. Fix Southern Connecticut Gas Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Southern Connecticut Gas be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Southern Connecticut Gas not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Southern Connecticut Gas may not be able to connect to the Internet when running in the background.

Reported Issues

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