Contact Quicken Classic Customer Service

Why should I report an Issue with Quicken Classic: Companion App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Quicken Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you're not a current Quicken Classic desktop subscriber, you can either visit to download our top personal finance software or signup through the Quicken Simplifi mobile app.

2. Quicken Classic is currently available on Android mobile or tablet devices running 4. 1 or higher.

3. Quicken Classic is designed for existing customers.

4. Our products are backed with 40+ years of experience helping people lead healthier financial lives.

5. We’re serious about protecting your account and privacy.

6. Windows Phone and Blackberry are not supported at this time.

7. If you are a California resident, please refer to the new privacy guidelines set forth by The California Consumer Privacy Act on information sharing.

1. For instance, before when entering "star" the app would show my payee that have "star" in their name instead of showing the ones beginning with "star" first.A Quicken user for years, I put off trying the mobile app for quite a while because the program itself is still quite buggy even though the new owners promised improvement.

2. I took a deep breath, backed up my data in several different places, and installed the mobile app on my phone, a Samsung Galaxy S10+.

3. It has a great ability to pull in data from banks but then somehow periodically messes the data up, causing a huge amount of detective work to figure out what went wrong.

4. On the other hand, it has more bugs than a roach motel! Fortunately, the mobile app seems to work great now.

5. I don't, and won't enter any transactions on the mobile app because of the reported data errors reported by others.

6. Miss money...Like many others, Quicken has been a love/hate relationship over 20 years.

7. The only thing I encountered that I'm not happy with is that credit card accounts on the app only show the current balance which for me is not accurate since I pay off balances every month.

8. But this is the second time that activating the mobile app has completely screwed up my desktop balances.

9. Makes me want to go back to a pen and paper some days! The only reason I keep it is the reports I can run when I get the data finally entered.Bugs seemed to be fixed now.

10. I have lost years of mine trying to make Quicken work for me.

11. Sigh - so sad.Not exactly clear what I'm looking at in my accounts, it always took a bit of thought before I could figure out whether I'm looking at a balance or a projected balance and the numbers never seem to match up to what was actually in my account.

1. Fix Quicken Classic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Quicken Classic: Restarting the app will resolve most errors.
2. Update the Quicken Classic App. Here is how:
   1. On Android goto PlayStore » Search for "Quicken Classic" » Open Quicken Classic: Companion App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Quicken Classic » click "UPDATE".
3. Clear Quicken Classic: Companion App app cache: Clearing cached data will force your app to retrieve the latest data directly from Quicken Classic servers.
   1. On Android, goto Settings » Apps » Select "Quicken Classic: Companion App" » click Storage » click "Clear Cache".
4. Check Quicken Classic app permissions. If any of these permissions required to use your device's features are disenabled, Quicken Classic might not work.
5. Uninstall and reinstall Quicken Classic. If nothing else has worked, completely uninstall Quicken Classic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Quicken Classic not working

2. Fix Quicken Classic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Quicken Classic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Quicken Classic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Quicken Classic may not be able to connect to the Internet when running in the background.