Published by Publix Super Markets Inc. on Nov 5, 2024

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Why should I report an Issue with Publix Pharmacy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Publix Super Markets Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Publix Pharmacy

1. Find a Publix Pharmacy, transfer prescriptions, and refill quickly without an account.

2. Just scan a recently filled Publix prescription bottle or enter the number from the label.

3. Transfer all your existing prescriptions to a nearby Publix Pharmacy.

4. The Publix Pharmacy app makes it even easier to manage prescriptions.

5. Members can also share profiles with others to allow access to prescription details and order history.

6. Tap to view which prescriptions are ready for refill, in progress, or ready for pickup.

7. Receive medications from prepaid pickup & curbside pickup, delivery, or drive-thru at select locations.

8. You’ll be notified when prescriptions are ready, then pick up and go.

9. Just log in to your account to see important details, get helpful notifications, and set reminders.

10. All patients’ prescription cards are neatly organized in one place.

11. When the doctor calls in your next prescription, it will automatically appear in your app.

Publix Pharmacy Customer Insights

1. It seems to be missing features where it once was or needs to be.Worked great until it didn't.

2. Please fix!! SLOW Editing to say it's even slower than when I first reviewed.The app is alright for requesting refills, although adding a note to "in progress" prescriptions about when they're expected to be filled by would be nice.

3. Now it's just wasted space.Don't know what you people are doing to improve the app, but after not using it for months, and since downloading it on my new phone just now, it's dramatically changed into a downward spiral.

4. I can't even get it to load the screen, and the 1 time it did load the payment screen, the app froze up and failed when processing payment, which is really uncool.

5. I refilled for two family members and when I went back and looked, they didn't show as being in progress.

6. I used to be able to see my prescriptions and switch between myself and my husband quickly and easily on my phone, which was great.

7. Shame too, because I'm disabled and would LOVE the ability to pay by app so that I could utilize the curbside pickup optionHasn't worked for months.

8. Now it takes you through the signing then closes after telling me it didn't have any cards listed to pay (it had 2 before you fixed it).

9. Makes me sad because it really was a great and useful app/service.Great when it works.

10. This was great when it worked.

11. Publix, please release an app that "makes shopping a pleasure."The directions are not precise enough, they are quite confusing.

Steps to Troubleshoot & Fix Publix Pharmacy Issues

1. Fix Publix Pharmacy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Publix Pharmacy: Restarting the app will resolve most errors.
  2. Update the Publix Pharmacy App. Here is how:
    1. On Android goto PlayStore » Search for "Publix Pharmacy" » Open Publix Pharmacy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Publix Pharmacy » click "UPDATE".
  3. Clear Publix Pharmacy app cache: Clearing cached data will force your app to retrieve the latest data directly from Publix Pharmacy servers.
    1. On Android, goto Settings » Apps » Select "Publix Pharmacy" » click Storage » click "Clear Cache".
  4. Check Publix Pharmacy app permissions. If any of these permissions required to use your device's features are disenabled, Publix Pharmacy might not work.
  5. Uninstall and reinstall Publix Pharmacy. If nothing else has worked, completely uninstall Publix Pharmacy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Publix Pharmacy not working


2. Fix Publix Pharmacy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Publix Pharmacy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Publix Pharmacy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Publix Pharmacy may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • did not realize I already had a Publix Pharmacy account under GladyMaeRoberts@redacted

    — by Gladys Mae Roberts 1 year ago