Published by Lergen Style LLP on Dec 18, 2023

Report an issue with UMI Wallet.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with UMI Wallet?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Lergen Style LLP to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About UMI Wallet

1. The UMI blockchain is based on an improved Proof-of-Authority consensus algorithm that has helped us achieve a record throughput of 65,535 transactions per second (TPS), without sacrificing the decentralization principles.

2. UMI is a decentralized cryptocurrency with an open source code that allows you to run instant, free and secure transactions anywhere on the globe.

3. UMI is also a blockchain platform capable of executing smart contracts of any level of complexity.

4. UMI’s high-tech nature allows us to use it to create the most versatile solutions in DeFi, GameFi and NFT.

5. The UMI blockchain is the first and currently the only blockchain that’s demonstrated such a high speed in the main network.

6. This has enabled us to launch a whole DeFi universe — UMI OneApp — that is successfully operating and growing on the UMI network.

7. It’s a platform designed to work with various decentralized solutions based on different blockchains and it actually unites the entire cryptomarket in a single place.

UMI Wallet Customer Insights

1. The functions are all the same: you can keep track of the current rate of coins, contact technical support, send and receive coins, keep track of the history of transactions.

2. It is convenient to monitor your coins and balance, there is a history of all transactions and a tech support function.

3. There are all the features you need, it's easy and convenient to switch your wallet addresses and make quick withdrawals of coins.

4. The app is mainly for keeping track of your balance, but you can customise it for yourself: change language, currency, set password.

5. Apart from the basic settings, such as changing the language, currency and setting a password, there are all the features for easy use of the app.

6. The application has many features, for example: transaction history, widgets can be managed, and technical support will always help.

7. This application is very easy to register and will be the perfect solution for storing your coins.

8. Immediately prompts you to set a password to keep your coins safe.

9. It's quite a quality and secure application.A UMI investor app that allows you to monitor your balance in peace.

10. I wish it was possible to set more secure password, for example using letters.

11. I think it should be possible to set not only a PIN, but also a secure password using letters.

Steps to Troubleshoot & Fix UMI Wallet Issues

1. Fix UMI Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart UMI Wallet: Restarting the app will resolve most errors.
  2. Update the UMI Wallet App. Here is how:
    1. On Android goto PlayStore » Search for "UMI Wallet" » Open UMI Wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UMI Wallet » click "UPDATE".
  3. Clear UMI Wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from UMI Wallet servers.
    1. On Android, goto Settings » Apps » Select "UMI Wallet" » click Storage » click "Clear Cache".
  4. Check UMI Wallet app permissions. If any of these permissions required to use your device's features are disenabled, UMI Wallet might not work.
  5. Uninstall and reinstall UMI Wallet. If nothing else has worked, completely uninstall UMI Wallet then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing UMI Wallet not working


2. Fix UMI Wallet Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make UMI Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to UMI Wallet not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, UMI Wallet may not be able to connect to the Internet when running in the background.

Reported Issues