Contact PlushCare Customer Service

Why should I report an Issue with PlushCare: Online Doctor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PlushCare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Protected Data Storage: Patient data is stored in secure, protected environments, such as HIPAA-compliant cloud storage services, with access controls and audit trails in place. 3rd Party Vendor Security Standards: 3rd party vendors also adhere to privacy and security standards.

2. File Upload Permissions: We request file storage permissions (READ_EXTERNAL_STORAGE and WRITE_EXTERNAL_STORAGE) to enable uploading photos or files, allowing patients to share documents with their medical team or save important information.

3. We offer wellness visits, urgent care, chronic care management, and mental health services from COVID testing and UTI medication to cancer screening, A1C checks, online therapy, and mental health medication.

4. We offer access to top-quality, board-certified virtual primary care and mental health professionals across the U. S. in all 50 states.

5. Access Control: We have implemented authentication and access control to ensure robust authentication methods to verify the identity of patients and medical professionals accessing the system.

6. Our app focuses on treating the whole patient with our staff of medical professionals, dietitians, nurses, coaches, and programs comprehensively addressing all aspects of your health.

7. Secure Data Transmission: We use secure communication platforms and encrypted methods to transmit sensitive patient data.

8. Data Encryption: All patient data, whether at rest or in transit, is encrypted to prevent unauthorized access.

9. Video Consultation Permissions: We ask for camera and audio permissions (CAMERA and RECORD_AUDIO) to facilitate video and audio consultations when a patient arranges a telehealth appointment.

10. This includes signing agreements that outline how patient data will be handled and protected.

11. We select doctors from the top 50 U. S. medical institutions to ensure patients get the best care possible.

1. Still, I was happy with the one appointment I had, and hopefully I won't get any nasty bills, as seems customary with US health 'insurance'.I have been having a few issues with the App for the first time today, but because the App has always worked great in the past I suspect the problem relates to a recent Android update.

2. Overall a good experience (as far as an appointment for kidney stones can go).If youre looking to have a super simplified way of managing your medication, whether it's refills or adjusting dosages, I've found this has been the best platform for me.

3. I still give the App 5 stars because the service I've received from the PlushCare team (including today with my App struggles) continues to be outstanding! My work schedule is very busy, and it is awesome to be able to get medical assistance 24/7 from a team that really seems to care.Tried on 2 seperate occasions.

4. I'm only interested in making an appointment with the same doctor I've been seeing, so scrolling through all the others to find an opening with my doctor is annoying.

5. I think this can be fixed and mitigated in the future so I gave 4 stars.This app has been a lifesaver twice for me! The doctors are great & service is readily available.

6. I called customer service and received a refund as well as rescheduled a few hours from the original appointment.

7. Super simple to set up an appointment and upload any photos of info they might need.

8. Scrolling through 2 days of available doctors to find yours is not there is disappointing and time consuming.Overall I've had a good experience with the app.

9. Fingers crossed...This is going off my firsy appointment (only one I've had so far), but the app is super easy to use.

10. The app worked well, although I wish you could search for a specific doctors' schedule to make the appointment.

11. The Healthcare professionals are great, knowledgeable, thorough, and are not there to waste your time, but rather find the best solution.

1. Fix PlushCare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PlushCare: Restarting the app will resolve most errors.
2. Update the PlushCare App. Here is how:
   1. On Android goto PlayStore » Search for "PlushCare" » Open PlushCare: Online Doctor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PlushCare » click "UPDATE".
3. Clear PlushCare: Online Doctor app cache: Clearing cached data will force your app to retrieve the latest data directly from PlushCare servers.
   1. On Android, goto Settings » Apps » Select "PlushCare: Online Doctor" » click Storage » click "Clear Cache".
4. Check PlushCare app permissions. If any of these permissions required to use your device's features are disenabled, PlushCare might not work.
5. Uninstall and reinstall PlushCare. If nothing else has worked, completely uninstall PlushCare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PlushCare not working

2. Fix PlushCare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PlushCare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PlushCare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PlushCare may not be able to connect to the Internet when running in the background.