Contact Plex Customer Service

Why should I report an Issue with Plex Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Plex Systems, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Plex Mobile App gives shop floor employees greater control and efficiency by simplifying usage and streamlining tasks.

2. The intersection of mobile technology and modern manufacturing has created an environment where enterprise control and information sharing are at the employee’s fingertips.

3. A subscription to the Plex Manufacturing Cloud is required to use this application.    Each business site must also have IAM and Plex UX role based access control implemented.

1. Just want to thank the company for a great program to help things go a lot easier at work.Like others, with the latest update it is just crashing after loading the splash screen.

2. Launches PLEX splash screen then closes after 10 seconds or so.After last update app crashes before it opens.

3. Thanks!Plex will not work after the most recent update on Android.

4. The app will just close itself after 10 to 12 sec.Just like others say, you try to open it, get the splash screen and then it closes.

5. The v 2.0.0 update has broken some functionality and now requires the device and users to have access to a web browser for login.

6. App is currently unusable**edit** After recent update app closes on launch.

7. Not a good thing to open up on locked down devices.

8. Update 12/19/22 - this is working now.

9. v 2.2.0 Version 2.0.2 was the last one I could open.Will not open.

10. App was OK to perform some function of Plex ERP on mobile devices.

11. Still can't use the latest app version in Production.This app is a time saver.

1. Fix Plex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Plex: Restarting the app will resolve most errors.
2. Update the Plex App. Here is how:
   1. On Android goto PlayStore » Search for "Plex" » Open Plex Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Plex » click "UPDATE".
3. Clear Plex Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Plex servers.
   1. On Android, goto Settings » Apps » Select "Plex Mobile" » click Storage » click "Clear Cache".
4. Check Plex app permissions. If any of these permissions required to use your device's features are disenabled, Plex might not work.
5. Uninstall and reinstall Plex. If nothing else has worked, completely uninstall Plex then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Plex not working

2. Fix Plex Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Plex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Plex not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Plex may not be able to connect to the Internet when running in the background.