Published by Photomyne Ltd. on Nov 3, 2024

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Why should I report an Issue with Photo Scan App by Photomyne?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Photomyne Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Photo Scan App Customer Insights

1. I have spent a lot of time scanning a lifelong collection of images for my mother and will have to manually date each and every single one in Google photos which is a ton more work on top of scanning all of them.I found out about this app from a review of free scanning apps- it was the top rated app in the article.

2. What it does with older pictures is almost miraculous! Now, you will have to do a little work with aligning or adjusting the camera angle and/or lighting when scanning photos...to get the best look...but it sure as hell beats having to go to a store or upload to a 3rd party and have to wait!Not at all like the demos.

3. Thier YouTube videos are good for help tooI'm so glad to find this! I have hundreds of old photos from cleaning out my mom's house, and I dreaded scanning them with a scanner.

4. What the article didn't mention, and what's not clear at all in this listing, is if you scan any photos using the free trial, you have to pay to do anything with the photos.

5. PLEASE FIND A WAY TO FIX THIS!! When adding photos from an album to Google photos, the date doesn't transfer so all the photos are dated as the upload date.

6. Wonderful app for saving time reducing photo albums to digital images you taking a page of several pictures with one shot and Photomyne collects each image.

7. But, the fact you can scan 4 photos at once (and in about 5 seconds) is a real time saver.

8. The "free" trial is anything but free- you even have to pay to delete your photos!I am so impressed with this app.

9. Wasn't easy to find, but once I signed up for the free three day trial I think it was an option to upgrade.

10. It could be more user frienI have been able to scan generation's of photos.

11. Scanned a140 picture album in about 40 minutes including adjusting some cropping and playing around with the features.

Steps to Troubleshoot & Fix Photo Scan App Issues

1. Fix Photo Scan App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Photo Scan App: Restarting the app will resolve most errors.
  2. Update the Photo Scan App App. Here is how:
    1. On Android goto PlayStore » Search for "Photo Scan App" » Open Photo Scan App by Photomyne » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Photo Scan App » click "UPDATE".
  3. Clear Photo Scan App by Photomyne app cache: Clearing cached data will force your app to retrieve the latest data directly from Photo Scan App servers.
    1. On Android, goto Settings » Apps » Select "Photo Scan App by Photomyne" » click Storage » click "Clear Cache".
  4. Check Photo Scan App app permissions. If any of these permissions required to use your device's features are disenabled, Photo Scan App might not work.
  5. Uninstall and reinstall Photo Scan App. If nothing else has worked, completely uninstall Photo Scan App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Photo Scan App not working


2. Fix Photo Scan App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Photo Scan App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Photo Scan App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Photo Scan App may not be able to connect to the Internet when running in the background.

Reported Issues