Contact PhotoScan Customer Service

Why should I report an Issue with PhotoScan by Google Photos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Google LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PhotoScan is a scanner app from Google Photos that lets you scan and save your favorite printed photos using your phone’s camera.

2. Capture your favorite printed photos quickly and easily, so you can spend less time editing and more time looking at your bad childhood haircut.

3. Back up your scans with the Google Photos app to keep them safe, searchable, and organized.

4. Create enhanced digital scans, wherever your photos are.

5. Bring your scans to life with movies, filters, and advanced editing controls.

6. Don’t just take a picture of a picture.

7. And share them with anyone, just by sending a link.

1. The result is a composite of one clear image and 3 out of focus.does not put in gallery or upload to google photos i have to go into file system to get photos - actually it does, but it keeps the old photos, filling up your phone when you thought you'd dumped them.

2. Not a replacement for a printer/scanner, but if you can place a photo in bright light (don't use flash!), without too large an area of glare, you can make a pretty nice, quick scan of a photo anywhere you happen to be.

3. In order to do so; you have to open up your phone's images / gallery app and look for the folder titled "PhotoScan", open it and go to the bottom and find the "Share" button; which will give you options to choose from, like... text, Messenger, Facebook News Feed, etc.

4. It does not trigger the flash, nor does it wait for the camera to refocus, when it takes the other images for the compositing.

5. The reason being it takes the initial image in focus with flash (if enabled) then has you move to 4 points and takes further images creating a composite.

6. I could scan the photo , Add Caption , or not , and save.On the one hand it did a great job at removing the glare.

7. Just freeform text again simplistic would work just so I don't have to scramble for the hard copy to read notes on back of photos.

8. In most cases it fails to fully remove all glare, and so you would probably be better off taking a picture of the photo to get better, more usable resolution.

9. Lastly, it's disrespectful to add a watermark on my family's photos.First time use was okay.

10. Its a basic, very simple fundamental app for scanning hard copy photos and that's all the description ever said it would be.

11. This seems half-baked at best.Worst thing about this app is the resolution of the scanned photos.

1. Fix PhotoScan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PhotoScan: Restarting the app will resolve most errors.
2. Update the PhotoScan App. Here is how:
   1. On Android goto PlayStore » Search for "PhotoScan" » Open PhotoScan by Google Photos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhotoScan » click "UPDATE".
3. Clear PhotoScan by Google Photos app cache: Clearing cached data will force your app to retrieve the latest data directly from PhotoScan servers.
   1. On Android, goto Settings » Apps » Select "PhotoScan by Google Photos" » click Storage » click "Clear Cache".
4. Check PhotoScan app permissions. If any of these permissions required to use your device's features are disenabled, PhotoScan might not work.
5. Uninstall and reinstall PhotoScan. If nothing else has worked, completely uninstall PhotoScan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PhotoScan not working

2. Fix PhotoScan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PhotoScan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PhotoScan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PhotoScan may not be able to connect to the Internet when running in the background.