contact Video Editor & Maker - InShot

Contact Video Editor & Maker - InShot

Published by InShot Inc.
Updated: Apr 29, 2022

Report an issue with Video Editor & Maker.
Send the customer service your feedback so they can fix your issue asap.

Already have an account? Login here

Why should I report an Issue with Video Editor & Maker - InShot?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of InShot Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Video Editor & Maker - InShot Features and Description

InShot - Powerful all-in-one Video Editor and Video Maker with professional features. Add music, transition effects, text, emoji, keyframe, slow motion, make video collage, blur background and etc! As an easy-to-use editing app, InShot helps you record every precious moments of daily life. Top video maker with music, helps you create fancy video with ease and be an influencer on YouTube, Instagram, TikTok, WhatsApp, Facebook, etc. InShot is also a photo editor. Edit pictures and selfie, make collage and add text and stickers. Make stories for Instagram. Features: Basic video editing * Trim and cut videos. Split one video into several clips. * Merge videos. Merge multiple clips into one. Combine and compress video without losing quality. * Crop. Cut out the unwanted parts of the screen. * Adjust ratio. Fit your video and photo in any aspect ratio. * Adjust speed. From 0.2x to 100x. * Reverse. Rewind the clip. * Make photo slideshows. And you can also make stop motion video. Advanced video editor * Keyframes. Add keyframe animations to text, stickers, and PIPs. * Picture-in-Picture (PIP). Add video and photo layers above the clip. Make video collage easily. * Chroma key. Removes the selected color. You can use this tool to create green screen videos. * Mask. Add a shape mask to the PIP. * Mixtures. Blend your video with blend mode. * Color picker. Pick any color on the screen and apply it to the background/text. * Voice changer. Add voice effect to clip and voice-over, make video editing more fun. Music, effects & voice-over * Vlog music video maker. Add InShot featured music or use your own music. * Extract audio from video. * Lots of sound effects. * Add voice-over. Support adding voice effect and make the voiceover more diverse. * Adjust music volume and music fade in/out option. Filters & Effects * Add movie style video filters and full effects such as Glitch effect, stop motion, Retro, RGB, etc. * Adjust video brightness, contrast, saturation, etc. Customized video filters and video effects. * Pro editing app with 60+ awesome transitions. Combine two clips with transition effects. Text & Stickers * Add text to videos and photos. Many fonts are available. Add subtitles for your vlog. * Add animated stickers and emoji. Various and unique stickers. Aesthetics, doodle, birthdays, neon, etc. * Edit the text and stickers with keyframe animation effects. * Add custom memes and images to videos and photos. Canvas & Background * Various background patterns. And you can also upload your own pictures as a background. * Adjust video ratios. 1:1 for Instagram, 9:16 for TikTok and 16:9 for YouTube. Photo Editor & Collage * Add background to your photos. * Multiple ratios supported. Cute frame. * 1000+ stickers, add funny memes to your photos. * Create photo collages. Lots of stylish collage layouts available. Easy to Share * Custom video export resolution, HD pro video editor support 4K 60fps export. * Share your daily life to others on social media. Instagram, TikTok, Whatsapp, etc. InShot is an editing app for videos and photos. With InShot, you can easily make basic video and even advanced assets like video collage, slow motion, stop motion, reverse video and more. You can share your vlogs to social media to get more likes, or edit video with music and pic for TikTok. Any questions for InShot (FREE video editor with music & photo slideshow maker)? Please contact us at [email protected] Disclaimer: InShot is not affiliated, associated, sponsored, endorsed by, or in any way officially connected with YouTube, Instagram, TikTok, WhatsApp, Facebook, Twitter. Acknowledgements: FUGUE Music

contact Video Editor & Maker - InShot image 2   contact Video Editor & Maker - InShot image 2

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • My inshot app is not working

    — by Wali Rock 2 weeks ago

  • Inshot pro apk not open ho raha or intiallizing problem

    — by Akash hazra 2 weeks ago

  • Inshot pro apk not open and intiallizing problem

    — by Akash hazra 2 weeks ago

  • Open or intiallizing problem

    — by Akash hazra 2 weeks ago

  • I paid for Inshot Pro, and I want my money back!
    I'm on Ipad and I'm desperate as my draft project disappeared from drafts after weeks of work.
    Thank you

    — by ale 3 weeks ago

  • Bonjour, le 13 février 2022 j ai acheté l abonnement annuel 9.99 € pour Inshotpro cependant je n ai pas accès a cet outil. Merci de me dire pourquoi ? Cordialement. Karine

    — by Karine 3 weeks ago

  • I have been editing a video in Inshot on my Ipad and now it has disappeared!!!! Can you please help?

    — by ale 3 weeks ago

  • In the drafts folder there is a number on all of my creations. It looks almost like a views count with has me VERY worried. Are other people besides me able to see my Inshot drafts in my drafts folder?

    — by Elizabeth Lewis 2 months ago

  • Hi this is murali krishna from hyderabad. I'm trying to purchase InShot but it couldn't support. I tried soo many times before. May be you will support me to subscribe and accept my membership. You can reach me 8309110692 Thanks & Regards.

    — by Murali Krishna 2 months ago

  • Hello Support Team,

    My name is Karla Galvan and I am a member of the 3rd Party Applications Team with Samsung from the IT Department. We have received several reports from users that are encountering with an issue with the “Video Editor & Maker - InShot” application on Samsung devices.

    We would like to work directly with your Development team to address this issue and continue to build a future relationship for collaboration. Our goal is to establish mutual relationships with 3rd party app vendors and share issues we find, thus helping each other to improve overall user experience. It is our belief that user experience is the main contributing factor to an app’s popularity, therefore, we aim to improve this experience for our customers by raising the standard of quality on application compatibility on our mobile products.

    I’m sending this email to share our recent findings and we hope there is an opportunity that we could formally introduce ourselves and the team, we are happy to share more details as needed.

    We look forward to hearing from you soon.

    Problem: User is unable to scroll through the app in Multi-window view

    App Name: Video Editor & Maker - InShot
    Device: Samsung Tab S7+, Galaxy S21,Galaxy Z Fold 2 5G
    App Version: 1.780.1344
    Frequency: Always

    1. DUT is connected to Wi-Fi and mobile data
    2. Device Settings > Advanced features > Labs > Multi window for all apps (ON)

    1. Open app and open second app in MW.
    2. Scroll through app.

    [Actual results]
    Cannot scroll through app.
    On some devices (Galaxy Z Fold 2 5G) the icons for Video, Photo, and Collage are not reachable unless the app is resized.

    [Expected Results]
    Should be able to scroll through app so that icons can always be reachable

    Please let me know if you need additional information.

    Best Regards,
    Karla Galvan

    — by Karla Galvan 3 months ago

  • I had two drafts that were saved that I spent very long time on and when I went back into the app they were gone. I never deleted them. If there is no way to get them back I will be extremely upset. This app has no point if it doesn’t save your drafts.

    — by Emma Redcay 3 months ago

  • Hello, my name is Anudari Shinebayar. My apple id is [email protected] (Daniel Anudari). I lost my apple account 2 years ago, at the time i was using app by trial and have never used ever since. i not able to cancel my subscription as i mentioned about i have access to my account. For that reason i want refund for my last few payments. Also it says yearly subscription but it took money 2 in a 1 year!!!

    — by daniel anudari 3 months ago

  • Hello I want a refund for my subscription to your app
    I was charged today and I didn’t want to subscribe to your $12.99 subscription or any subscription I don’t want to subscribe to your app please refund my money

    — by Chomba Musonda 3 months ago

  • I lost my my video while editing it disappears from the inshot app I don't know how to get it back

    — by Eternal olali 3 months ago

  • i am using your app for school related videos and i have pressed saved to drafts and when i return to the app my draft is missing. this has happened too many times and i am sick of my time and really hard work being absolutely wasted. please would you be able to get it back. none of the videos or audios in the file have been deleted for my ipad and i am hooked up to wifi. this is so annoying please help me!!!!

    — by mary 3 months ago

  • When we press save button , it dnt save..
    it shows "Audio conversation faled"
    "please Send us log & Audio files help us fix this problem"

    I don’t know what to do! Please help 😭

    — by Samyakth Jain 4 months ago

  • Bonjour j'aimerais savoir est ce que la musique que vous proposez est une musique libre de droit ?serait-t-il possible de l'utiliser dans mes vidéos sans problèmes de monétisations ?

    — by imane athamnia 4 months ago

  • I don't have a complaint BUT I have been using your app Inshot for a long time and I recommended it to my friends and I'm asking if I can promote your app on my YouTube channel

    — by Arav 5 months ago

  • Good day, I just want to ask how can I retrieve recently deleted draft video from my Inshot. I was surprised that it was deleted, I need it badly right now. Please help me.thank you.

    — by Rhea 6 months ago

  • HI there - I purchased this app two months ago and now I can't access it on my samsung android phone. I paid the subscription of 30 and I now need to use what I purchased for work - could someone please call me on 00 3553 868584950 to resolve the issue. I already went through the process of deleting, installing and checking my the correct google account was up and running. None of this has worked. I'm really annoyed that you took my money and I can't access your service. Please call me asap. thanks.

    — by jenny mccudden 7 months ago

  • I used artist jeff kale music blue window in YouTube and he disputed copyright issue. In the app its mentioned if you mention the artist there will be no copy right issue and why it happened to my video? Can you please contact the artist and ask the explanation

    — by Monu Mohan 9 months ago

  • I just paid for the permanent
    removal of the water marks and adds from the app but I still see it whenever I try to use the app for editing. What should I do?

    — by Philip Otieno 9 months ago

  • Call me 6263596221

    — by Harshwardhan Soni 10 months ago

  • My video was on the drafts but it deleted itself automatically

    — by Ronald Karisa 10 months ago


    — by lindsey do 10 months ago

  • In my inshot in speed option the curve speed option is not coming

    — by Yug kukreja 10 months ago

  • I made a video today and had it as drafts but didn't delete it and then all of a sudden it deleted on it's own and it's gone now

    — by Abenaya 10 months ago

  • Здравствуйте!
    У меня исчез черновик, который был сохранен... я наж ним трудилась несколько дней, редактировала и сохраняла, а сегодня захожу и его нет. Помогите его восстановить, прошу!

    — by Анна 11 months ago

  • I am being asked on the app to pay for a new subscription. I am also seeing lots of ads... when I only paid for the year in March 2020

    — by Rae Davis 11 months ago

  • Please I need your help. I have been working on this video for a long time and when I finally finished, the app lost my video. I really need this video today and I’m stressing please help

    — by Mariam 11 months ago

  • Kindly revert the money deducted from my card without authorization, I opted for a monthly subscription and not one year do you people know if I have any money in my account ? Only to deduct a whooping sum 5148 naira from my card, I need an immediate revert now

    — by Ndukwe onyinye emmilia 11 months ago

  • Hello,
    I am try to save a video, it is loading until it gets to 100%, but after that, it starts again from 0% and it keeps loading over and over again. When I tried to save a video before, it worked just fine, but now it won’t save. What should I do? Please let me know.
    Thanks in advance.

    — by Sharanya 11 months ago

  • I cant open the video in draft i edited. Can you help me to retrieve it as soon as possible? it is very important. Thank you

    — by Melissa Jaye Moncano 11 months ago

  • Not able to purchase the app. Getting error while asking for my email password. Also not providing option to change email Id.

    — by Kalingo Ghosh 1 year ago

  • When I try to convert my video it gets to 100% then says save failed I’m trying to upload this video to YouTube so please get back as soon as possible

    — by Mark 1 year ago

  • I couldn't purchase pro from India. So, My husband jcvauquieres bought it in France and I am now trying to reopen it here. I tried to Uninstall and re-download. But still didn't get it. I removed my other Gmail account from my device. Nothing works.
    Can you help me in this?
    Thank you so much. This Gmail [email protected] is my husband's Gmail and my Gmail which is also connected to Google pay is [email protected]

    +91 7807407490(my Indian number and what sapp)

    — by Sonam 1 year ago

  • I opened the account, my granddaughter made a video and it says it is in draft form. We want to send it to her mom for a birthday present. How do we do it?

    — by Cynthia 1 year ago

  • Draft vedio can't download it's my 1hour edit worked vedio I need it pls check the issues

    — by Kishore 1 year ago

  • I need help saving my video please. There is an error code 4868 asking me to free up space on my phone. I did free up some space. Is there another way that I can save my video?

    — by LaShea Thomas 1 year ago

  • I am having trouble consistently when process / finish my video from a couple of days. I am a youtuber and have to make videos on daily basis and due to this issue its very bad experience hence please solve this issue asap. I am waiting for your kind action asap.

    Zulfiqar Haider Shah

    — by Zulfiqar Haider Shah 1 year ago

  • I DON'T KNOW WHAT JUST HAPPENED, I LOST MY WHOLE WORK BY PRESSING "SAVE", I HAD MADE A PROJECT FOR MY SCHOOL AND IT ALL GOT CANCELED... IS THERE A WAY YOU CAN SEND IT TO ME AGAIN? IT'S URGENT...PLEASE I BEG YOU, Please it' important for me, after this covid situation teachers often make us create videos. So please if you can help me, let me know as soon as possibile 😞

    — by Galentino Maria Irene 1 year ago

  • Hi,

    I was editing a video using InShot this week, it said it was having trouble saving it and kept telling me to retry saving. I simply closed the app and went back on it and 2 of my recent videos which I’ve been working on for quite some time got deleted.

    Is there a way to retrieve it? All my video drafts from the past are still available on the app. Just these 2 most recent video drafts got deleted.

    Please let me know if there is a way I can get them back.

    Thank you,

    Meriya Eby

    — by mer 1 year ago

  • Hello, this is my second time writing to you but the first time through this website. I continue to have an issue that says I'm not a pro user even though I have a membership. This just happened in the last 2 weeks. I followed the instructions I'm signed into my Gmail account that I'm writing to you from I uninstalled the app and reinstalled and I still continue to have the problem. Is there anyway you can help me? Some of my other editing apps also have the same problem like PowerDirector. I continue to restore and it does not work for me however they have not resolved the issue. Thank you very much, Steve Cruz

    — by Steve C Cruz 1 year ago

  • No message

    — by Shani 1 year ago

  • I don't have a complaint BUT I have been using your app Inshot for a long time and I recommended it to my friends and I'm asking if I can promote your app on my YouTube channel

    — by Arav 1 year ago

  • I've paid for the one-time $42.99 Pro Purchase. When I try to use the app, it says I'm not a pro member and asks for subscription. I've already paid. I have proof of this purchase from Google Play Store and my bank. This has never happened to me before until now. Please fix this.

    — by Mark 1 year ago

  • My subscription on InShot was cancelled as requested by March 7, 2021 for a trial usage. However, my credit card account still had a payment of NTD310 plus NTD5 bank charge for annual subscription. Could you look into the problem and tell me the solution. Thank you very much.
    With regards,
    Gloria Liu

    — by Gloria Liu 1 year ago

  • Insot tidak bisa di buka

    — by Monika Ulim 1 year ago

  • inshot Pro lifetime REVOKED

    I boutht your lifetime Pro last year.
    Today I don'n have the plan any more.

    Im from Chile.

    Attached below the pay with my credit Card

    Chilean pesos = $ 17500
    Today USD =$ 24,5 aprox.

    Please I Hope you can solve this problem.

    I look forward for your answer

    Jorge Ríos Frez

    — by Jorge Rios 1 year ago

  • Why do old, deleted snippets of text and words show up on new - created from scratch - videos? Also: Every time I choose a new pic the old background shows up?

    — by Ariana Robson 1 year ago

  • Hi,

    I have enjoyed using InShot for short videos. It saves me time compared with a ‘bigger’ video editor and it is good for making a copy at a different format e.e. 9:16 to 16:9
    I run into difficultiesduring editing if I need to cut away to an image or B-roll scene.

    Are there any plans to add this to InShot? It’s quite a basic feature…

    Ian Greig

    — by Ian Greig 1 year ago

  • Hello,

    I realized that your text sizing system is different on ipads and iphones. For example, size 20.4 on ipad air is the same as size 9.0 on iphone 7+ (roughly). In general I found that the ratio of text size on ipone7+ to ipad air 2019 is 1:2.23 roughly. As I will be editing videos on ipads and iphones of different models, and need to re-join them afterwards, which means the texts have to be of the same size. Could you possibly please let me know the ratio of the text sizes across different ios devices? Your kind help would be very much appreciated. Thank you very much.

    Best regards,
    Your user

    — by Myj 1 year ago

  • I can't save my video, it tells me "Saved failed, failed to convert video"

    — by Divine 1 year ago

  • Hi there, I purchased a Premium version of Inshot last year on my Android cellphone and the videos are so blurred when I post them to my Youtube Channel. But my husband has an Iphone and he has a free version of Inshot but he can save his videos in 4K whereas on my Android cellphone with my Premium Version I can only save a video up to 1080P. That's not fair. How do I save a video in 4K on my Android phone. I paid for a premium version for God's sake.
    Please Help. Thanks.

    — by Monica Fisher 1 year ago

  • Dear Sir or Madam,
    Is there a way to recover a video project that I deleted by mistake ?

    — by Emmanuel Bichet 1 year ago

  • Export Video fails. Need urgent help!.

    — by ANKIT GADHIYA 1 year ago

  • Maine 190 Ka Payment Kar diya hai but Watermark Fir bhi dikha raha hai

    — by Ramnaresh 1 year ago

  • IS it possible to receive and phone number to call I have a few questions regarding your App for our new business.
    Thank you Kathy 714-271-6930 my cell
    please leave a message and return number due to spam.

    — by Kathy Taska 1 year ago

  • I URGENTLY need assistance please. I spent days editing an extremely important video and when I went to the app to open it and continue working on it the 14 min video was COMPLETELY GONE and I am now left with 25 seconds of just the beginning part that is repeated twice for some reason. I really need to recover the last version of the video as my deadline is on Monday! Please help. You can also call me on +393271365062 or +393463203330

    — by Gareth 1 year ago

  • Hello. I canceled subscription long time ago, but Inshot charged me. Please send me refund.
    My order number: .3354-3003-7972-05515..0

    — by Yuliya Klenovitskaya 1 year ago

  • Hi, i am having trouble downloading my drafts on Inshot.
    I of still have full rushes/files in my phone.
    Could you help me on that ? I have 4 important drafts i need to finish and save. Best. Thanks. Tom Sapin

    — by TOM SAPIN 1 year ago

  • Hola !! Me gusta su App, recién compré versión Inshotpro pero no trae para hacer transiciones, copias, retroceso etc y versión gratis sí, no entiendo, me pueden explicar por favor. Mi celular Huawei Y7 Android 8.1.0

    — by Vinicio 1 year ago

  • I want to purchase inshot pro version bt it's not happening. Why??
    I really need it.Help me

    — by Vijayraj Sirvi 1 year ago

  • Hello i have bought premium status on my android device. i now have a new phone and its an iphone. i tried to transfer the app to my new device without success. is it possible to trnsfer my premium status to my new phone?
    Sincerelly Dennis

    — by Dennis Assing 1 year ago

  • How come I didn’t get any replay.
    I’ve texted a cancelation notice.
    I hope you guys did not charge for this.

    — by Antonio Villarma 1 year ago

  • Hi, I’m canceling subscription for now, Thank you.

    — by Antonio Villarma 1 year ago

  • PLEASE HELP. I accidentally deleted my video draft

    — by Linawati Siu 1 year ago

  • I have already upgraded to the inshot pro (life time ) but it's not updated

    — by Saritha 1 year ago

  • Dear Sir,

    I've made mistake that is I subscribe premium services in your app InShot. But I don't want this service. That's why I would like to cancel this services. Could you refund services fee $12.7? Please Help me?

    — by Than Htut Oo 1 year ago

  • Hello, I desperately need help! I created a video but the sound isn't synching with the video, what do I do?

    — by Marie 1 year ago

  • Can't do purchase

    — by Sumati Thakur 1 year ago

  • After loving the app when i tried it out i decided to purchase the other features and remove water mark and once i due that and spend $39 i no longer can upload videos to youtube.

    — by Oceann 1 year ago

  • I have active VIP subscription but still not not showing in app and asking for payment.. In Google Play Store subscription tab INSHOT Vip subscription is active and I purchased just a week ago. Please help. This was not expected from Inshot. Please respond.

    Contact +91 9645867068
    Email [email protected]

    — by Vaishak 1 year ago

  • Why does my video keep failing to convert?

    — by Caden Amy 1 year ago

  • Hi, I have purchased InShot pro one year subscription today. I still see the InShot watermark in the videos. How can I get rid of those.

    — by Shalima 1 year ago

  • How do you change the color of the shapes? Are you not allowed to do so?

    — by Dee magee 1 year ago

  • Im trying to add my debit card to make purchases on Google Play Store and to Purchase YouTube Premium. But I can't seem to add my Debit card to do the needful. Evertime I add the card, it just returns the error "Correct this card info or try a different card."

    I've used this debit card myself for everywhere else like Amazon and there have been no payment problems whatsoever.
    And pls I need to delete the old debit card details that was there before.pls help

    — by Berachah Emmanuel 1 year ago

  • How to restore lost draft on inshot application?
    I have edited my video and saved in drafts but it has automatically disappeared from the drafts.
    Kindly help me with the appropriate solution.
    Early reply would be appreciated.

    — by Kiran Hathiyani 1 year ago

  • i used inshot to make a video and used the tracks/music, provided within the inshop app.. why have i been coypright stricken?

    — by joseph perez 1 year ago

  • I wanna cancel my subscription please send me the refund amount please

    — by Denmark 1 year ago

  • Hello. Im trying to finalize and save a draft video but it keeps saying "elements of draft are missing." I cant figure out what to fix or what is missing and cant move forward and use my video.

    — by Sarah Maxwell 1 year ago

  • Keep getting a message that says "some elements in the draft are missing". never had problems before saving video on in shot.

    — by Craig E Bell Jr 1 year ago

  • Hi, so i'm not the type of person who has the app Inshot constantly on their phone, I just download it once in a while when i feel like i need to use it, the last time i used inshot was weeks before i bought a new phone, today i downloaded inshot again on my new phone because i need to edit some video, and then it says that i subscribed for a year, which i didn't, so i checked my purchased history and it charged me for buying the subscription which i didn't do. I never use the app anyway so i just realized it now, it says that i subscribed on September 3rd, and i didn't edit any video on Inshot on September 3rd, so is there any way that you could cancel it and give me back my money? Because i haven't used it since, thankyou.

    — by allysafsy 1 year ago

  • Hello Dear Inshot
    Lately I've been unable to export the videos I edited from (iphone 6 ) to my phone gallery. It gives me a notice as "interrupted" please can you help me fix this
    I dont want my efforts wasted please😭🙌
    I'm using my infinixs phone to send this message but I do my edits on Inshot using the iphone6
    I wait for your positive feedback
    While waiting, your's faithful client

    — by Suh Vera 1 year ago

  • subsciption

    — by Priyanka Bijolia 1 year ago

  • Hi my name is Ayush ashaya And my youtube channel is 4 you art and craft I want to do sponsorship with you

    — by Ayush ashaya 1 year ago

  • Hi InShot team,

    In case you cannot receive my email sent to you on 21/9 (this Monday) regarding to the subtitles in different languages put on the video, I'm writing to ask for your support to check if I can add subtitles in Khmer and Sinhala to the video (I'm using advanced InShot app to edit the video). If yes, please advise what steps i should take in order to make the subtitles in Khmer and Sinhala shown properly for the video.

    I look forward to your response. Please feel free to contact me at [email protected]

    Thanks & Best Regards,

    — by Ashley Man 1 year ago

  • Dear InShot team,

    We are making a video using InShot software (advanced) and would like to add subtitles that be shown on the video. However, we found that the texts in Sinhala and Bengali can not be shown properly on the video. We are thinking if there is any way that we can put subtitles in Sinhala and Bengali on the video. Please advise.

    Thanks & Best Regards,

    — by Ashley Man 1 year ago

  • Hola. Compré la versión pro en $29.99, pero al cambiar mi aparato celular ya no tengo la versión pro. Aun dándole a la opción restaurar compras no me deja hacerlo. Agradecería mucho su respuesta. Pienso que no sería justo pagar dos veces por lo mismo.

    — by Esmeralda 1 year ago

Search for another app