Contact Video Editor & Maker Customer Service

Hi, it's just showing a black screen when I'm editing, I'm using a Chromebook, I've tried clearing cache, reinstalling, allowing all permissions but still can't get it fixed. Sometimes it will show my edit like the photo etc that I've started the video with but it immediately cuts to black screen and I can't change it back to see my video as I edit. Can you help please? Thanks.

I recently got a transaction on my debit card from you for I believe was $32.50. I accidentally ordered it and I would like to get a refund. My number is 623-250-9427

I recently got a transaction on my debit card from you for I believe was $32.50. I accidentally ordered it and I would like to get a refund. My number is 623-250-9427

I recently got a transaction on my debit card from you for I believe was $32.50. I accidentally ordered it and I would like to get a refund. My number is 623-250-9427

I put all of my pictures and videos of my kids in to your app to create a flashback of their year for remembrance. When I went to save the video, all of my videos got taken away. They are just gone now. I would really appreciate some help trying to recover them. Or atleast hearing something back from your company because this is not the first time I’ve tried to get ahold of someone regarding this.

I am eager to join in shot Pro early subscription but facing some problems during process in inshot app .

Hi I’d like to get a reversal on my subscription as I cancelled my free trial but money was still taken out of my account

My insot is vip but I am pay money is not unlok

Please cancel my subscription

When I add Stickers to a photo slideshow video that I am creating, they disappear after after about an hour or two of working on the project! It’s super frustrating and I don’t know what I’m doing wrong!

i want to delete my data from the app please

Hey!

Nothing wrong with the app- I love it actually. I have InShot pro but deleted the app off my phone to remove some storage and have now added it back on but my pro features are gone. Do I need to purchase again? I just purchased in January so I’m halfway through my subscription.

My inshot app is not working

Inshot pro apk not open ho raha or intiallizing problem

Inshot pro apk not open and intiallizing problem

Open or intiallizing problem

I paid for Inshot Pro, and I want my money back!
I'm on Ipad and I'm desperate as my draft project disappeared from drafts after weeks of work.
IS THERE A WAY OF SAVING/BACK UP DRAFTS??
Thank you
Alessia

Bonjour, le 13 février 2022 j ai acheté l abonnement annuel 9.99 € pour Inshotpro cependant je n ai pas accès a cet outil. Merci de me dire pourquoi ? Cordialement. Karine

I have been editing a video in Inshot on my Ipad and now it has disappeared!!!! Can you please help?
Regards

In the drafts folder there is a number on all of my creations. It looks almost like a views count with has me VERY worried. Are other people besides me able to see my Inshot drafts in my drafts folder?

Hi this is murali krishna from hyderabad. I'm trying to purchase InShot but it couldn't support. I tried soo many times before. May be you will support me to subscribe and accept my membership. You can reach me 8309110692 Thanks & Regards.

Hello Support Team,

My name is Karla Galvan and I am a member of the 3rd Party Applications Team with Samsung from the IT Department. We have received several reports from users that are encountering with an issue with the “Video Editor & Maker - InShot” application on Samsung devices.

We would like to work directly with your Development team to address this issue and continue to build a future relationship for collaboration. Our goal is to establish mutual relationships with 3rd party app vendors and share issues we find, thus helping each other to improve overall user experience. It is our belief that user experience is the main contributing factor to an app’s popularity, therefore, we aim to improve this experience for our customers by raising the standard of quality on application compatibility on our mobile products.

I’m sending this email to share our recent findings and we hope there is an opportunity that we could formally introduce ourselves and the team, we are happy to share more details as needed.

We look forward to hearing from you soon.


Problem: User is unable to scroll through the app in Multi-window view

App Name: Video Editor & Maker - InShot
Device: Samsung Tab S7+, Galaxy S21,Galaxy Z Fold 2 5G
App Version: 1.780.1344
Frequency: Always


[Precondition]
1. DUT is connected to Wi-Fi and mobile data
2. Device Settings > Advanced features > Labs > Multi window for all apps (ON)


[Procedure]
1. Open app and open second app in MW.
2. Scroll through app.

[Actual results]
Cannot scroll through app.
On some devices (Galaxy Z Fold 2 5G) the icons for Video, Photo, and Collage are not reachable unless the app is resized.

[Expected Results]
Should be able to scroll through app so that icons can always be reachable

Please let me know if you need additional information.

Best Regards,
Karla Galvan

I had two drafts that were saved that I spent very long time on and when I went back into the app they were gone. I never deleted them. If there is no way to get them back I will be extremely upset. This app has no point if it doesn’t save your drafts.

Hello, my name is Anudari Shinebayar. My apple id is Danielanudari@redacted (Daniel Anudari). I lost my apple account 2 years ago, at the time i was using app by trial and have never used ever since. i not able to cancel my subscription as i mentioned about i have access to my account. For that reason i want refund for my last few payments. Also it says yearly subscription but it took money 2 in a 1 year!!!

Hello I want a refund for my subscription to your app
I was charged today and I didn’t want to subscribe to your $12.99 subscription or any subscription I don’t want to subscribe to your app please refund my money

I lost my my video while editing it disappears from the inshot app I don't know how to get it back

i am using your app for school related videos and i have pressed saved to drafts and when i return to the app my draft is missing. this has happened too many times and i am sick of my time and really hard work being absolutely wasted. please would you be able to get it back. none of the videos or audios in the file have been deleted for my ipad and i am hooked up to wifi. this is so annoying please help me!!!!

When we press save button , it dnt save..
it shows "Audio conversation faled"
"please Send us log & Audio files help us fix this problem"

I don’t know what to do! Please help 😭

Bonjour j'aimerais savoir est ce que la musique que vous proposez est une musique libre de droit ?serait-t-il possible de l'utiliser dans mes vidéos sans problèmes de monétisations ?

Good day, I just want to ask how can I retrieve recently deleted draft video from my Inshot. I was surprised that it was deleted, I need it badly right now. Please help me.thank you.

HI there - I purchased this app two months ago and now I can't access it on my samsung android phone. I paid the subscription of 30 and I now need to use what I purchased for work - could someone please call me on 00 3553 868584950 to resolve the issue. I already went through the process of deleting, installing and checking my the correct google account was up and running. None of this has worked. I'm really annoyed that you took my money and I can't access your service. Please call me asap. thanks.

I used artist jeff kale music blue window in YouTube and he disputed copyright issue. In the app its mentioned if you mention the artist there will be no copy right issue and why it happened to my video? Can you please contact the artist and ask the explanation

I just paid for the permanent
removal of the water marks and adds from the app but I still see it whenever I try to use the app for editing. What should I do?

Call me 6263596221

My video was on the drafts but it deleted itself automatically

I WAS AUTOMATICALLY CHARGED FOR RENEWAL AND WOULD LIKE TO CANCEL INSHOT PLEASE. I HAVE TRIED TO DO IT ON APP STORE AND LOCATE MY EMAIL BUT NO ACCOUNT WITH YOU CAN BE LOCATED EVEN THOUGH I WAS CHARGED WITH MY CREDIT CARD. LAST 4 DIGITS OF MY CREDIT CARD IS 3663

In my inshot in speed option the curve speed option is not coming

I made a video today and had it as drafts but didn't delete it and then all of a sudden it deleted on it's own and it's gone now

Здравствуйте!
У меня исчез черновик, который был сохранен... я наж ним трудилась несколько дней, редактировала и сохраняла, а сегодня захожу и его нет. Помогите его восстановить, прошу!

I am being asked on the app to pay for a new subscription. I am also seeing lots of ads... when I only paid for the year in March 2020

Please I need your help. I have been working on this video for a long time and when I finally finished, the app lost my video. I really need this video today and I’m stressing please help

Kindly revert the money deducted from my card without authorization, I opted for a monthly subscription and not one year do you people know if I have any money in my account ? Only to deduct a whooping sum 5148 naira from my card, I need an immediate revert now

Hello,
I am try to save a video, it is loading until it gets to 100%, but after that, it starts again from 0% and it keeps loading over and over again. When I tried to save a video before, it worked just fine, but now it won’t save. What should I do? Please let me know.
Thanks in advance.

I cant open the video in draft i edited. Can you help me to retrieve it as soon as possible? it is very important. Thank you

Not able to purchase the app. Getting error while asking for my email password. Also not providing option to change email Id.

When I try to convert my video it gets to 100% then says save failed I’m trying to upload this video to YouTube so please get back as soon as possible

I couldn't purchase pro from India. So, My husband jcvauquieres bought it in France and I am now trying to reopen it here. I tried to Uninstall and re-download. But still didn't get it. I removed my other Gmail account from my device. Nothing works.
Can you help me in this?
Thank you so much. This Gmail jcvauquieres@redacted is my husband's Gmail and my Gmail which is also connected to Google pay is spaldon5190@redacted.

Awaiting
Sonam
+91 7807407490(my Indian number and what sapp)

I opened the account, my granddaughter made a video and it says it is in draft form. We want to send it to her mom for a birthday present. How do we do it?

Draft vedio can't download it's my 1hour edit worked vedio I need it pls check the issues

I need help saving my video please. There is an error code 4868 asking me to free up space on my phone. I did free up some space. Is there another way that I can save my video?

I am having trouble consistently when process / finish my video from a couple of days. I am a youtuber and have to make videos on daily basis and due to this issue its very bad experience hence please solve this issue asap. I am waiting for your kind action asap.

Regards,
Zulfiqar Haider Shah

I DON'T KNOW WHAT JUST HAPPENED, I LOST MY WHOLE WORK BY PRESSING "SAVE", I HAD MADE A PROJECT FOR MY SCHOOL AND IT ALL GOT CANCELED... IS THERE A WAY YOU CAN SEND IT TO ME AGAIN? IT'S URGENT...PLEASE I BEG YOU, Please it' important for me, after this covid situation teachers often make us create videos. So please if you can help me, let me know as soon as possibile 😞

Hi,

I was editing a video using InShot this week, it said it was having trouble saving it and kept telling me to retry saving. I simply closed the app and went back on it and 2 of my recent videos which I’ve been working on for quite some time got deleted.

Is there a way to retrieve it? All my video drafts from the past are still available on the app. Just these 2 most recent video drafts got deleted.

Please let me know if there is a way I can get them back.

Thank you,

Meriya Eby

Hello, this is my second time writing to you but the first time through this website. I continue to have an issue that says I'm not a pro user even though I have a membership. This just happened in the last 2 weeks. I followed the instructions I'm signed into my Gmail account that I'm writing to you from I uninstalled the app and reinstalled and I still continue to have the problem. Is there anyway you can help me? Some of my other editing apps also have the same problem like PowerDirector. I continue to restore and it does not work for me however they have not resolved the issue. Thank you very much, Steve Cruz

No message

I don't have a complaint BUT I have been using your app Inshot for a long time and I recommended it to my friends and I'm asking if I can promote your app on my YouTube channel

I've paid for the one-time $42.99 Pro Purchase. When I try to use the app, it says I'm not a pro member and asks for subscription. I've already paid. I have proof of this purchase from Google Play Store and my bank. This has never happened to me before until now. Please fix this.

My subscription on InShot was cancelled as requested by March 7, 2021 for a trial usage. However, my credit card account still had a payment of NTD310 plus NTD5 bank charge for annual subscription. Could you look into the problem and tell me the solution. Thank you very much.
With regards,
Gloria Liu

Insot tidak bisa di buka

inshot Pro lifetime REVOKED
Hi..

I boutht your lifetime Pro last year.
Today I don'n have the plan any more.

Im from Chile.

Attached below the pay with my credit Card

Chilean pesos = $ 17500
Today USD =$ 24,5 aprox.

Please I Hope you can solve this problem.

I look forward for your answer


Atte
Jorge Ríos Frez

Why do old, deleted snippets of text and words show up on new - created from scratch - videos? Also: Every time I choose a new pic the old background shows up?

Hi,

I have enjoyed using InShot for short videos. It saves me time compared with a ‘bigger’ video editor and it is good for making a copy at a different format e.e. 9:16 to 16:9
BUT
I run into difficultiesduring editing if I need to cut away to an image or B-roll scene.

Are there any plans to add this to InShot? It’s quite a basic feature…

Ian Greig

Hello,

I realized that your text sizing system is different on ipads and iphones. For example, size 20.4 on ipad air is the same as size 9.0 on iphone 7+ (roughly). In general I found that the ratio of text size on ipone7+ to ipad air 2019 is 1:2.23 roughly. As I will be editing videos on ipads and iphones of different models, and need to re-join them afterwards, which means the texts have to be of the same size. Could you possibly please let me know the ratio of the text sizes across different ios devices? Your kind help would be very much appreciated. Thank you very much.

Best regards,
Your user

I can't save my video, it tells me "Saved failed, failed to convert video"

Hi there, I purchased a Premium version of Inshot last year on my Android cellphone and the videos are so blurred when I post them to my Youtube Channel. But my husband has an Iphone and he has a free version of Inshot but he can save his videos in 4K whereas on my Android cellphone with my Premium Version I can only save a video up to 1080P. That's not fair. How do I save a video in 4K on my Android phone. I paid for a premium version for God's sake.
Please Help. Thanks.

Dear Sir or Madam,
Is there a way to recover a video project that I deleted by mistake ?

Export Video fails. Need urgent help!.

Maine 190 Ka Payment Kar diya hai but Watermark Fir bhi dikha raha hai

IS it possible to receive and phone number to call I have a few questions regarding your App for our new business.
Thank you Kathy 714-271-6930 my cell
please leave a message and return number due to spam.

I URGENTLY need assistance please. I spent days editing an extremely important video and when I went to the app to open it and continue working on it the 14 min video was COMPLETELY GONE and I am now left with 25 seconds of just the beginning part that is repeated twice for some reason. I really need to recover the last version of the video as my deadline is on Monday! Please help. You can also call me on +393271365062 or +393463203330

Hello. I canceled subscription long time ago, but Inshot charged me. Please send me refund.
My order number: .3354-3003-7972-05515..0

Hi, i am having trouble downloading my drafts on Inshot.
I of still have full rushes/files in my phone.
Could you help me on that ? I have 4 important drafts i need to finish and save. Best. Thanks. Tom Sapin

Hola !! Me gusta su App, recién compré versión Inshotpro pero no trae para hacer transiciones, copias, retroceso etc y versión gratis sí, no entiendo, me pueden explicar por favor. Mi celular Huawei Y7 Android 8.1.0

I want to purchase inshot pro version bt it's not happening. Why??
I really need it.Help me

Hello i have bought premium status on my android device. i now have a new phone and its an iphone. i tried to transfer the app to my new device without success. is it possible to trnsfer my premium status to my new phone?
Sincerelly Dennis

How come I didn’t get any replay.
I’ve texted a cancelation notice.
I hope you guys did not charge for this.

Hi, I’m canceling subscription for now, Thank you.

PLEASE HELP. I accidentally deleted my video draft

I have already upgraded to the inshot pro (life time ) but it's not updated

Dear Sir,

I've made mistake that is I subscribe premium services in your app InShot. But I don't want this service. That's why I would like to cancel this services. Could you refund services fee $12.7? Please Help me?

Hello, I desperately need help! I created a video but the sound isn't synching with the video, what do I do?
Sincerely,
Marie

Can't do purchase

After loving the app when i tried it out i decided to purchase the other features and remove water mark and once i due that and spend $39 i no longer can upload videos to youtube.

I have active VIP subscription but still not not showing in app and asking for payment.. In Google Play Store subscription tab INSHOT Vip subscription is active and I purchased just a week ago. Please help. This was not expected from Inshot. Please respond.

Contact +91 9645867068
Email vaishak91@redacted

Why does my video keep failing to convert?

Hi, I have purchased InShot pro one year subscription today. I still see the InShot watermark in the videos. How can I get rid of those.

How do you change the color of the shapes? Are you not allowed to do so?

Im trying to add my debit card to make purchases on Google Play Store and to Purchase YouTube Premium. But I can't seem to add my Debit card to do the needful. Evertime I add the card, it just returns the error "Correct this card info or try a different card."

I've used this debit card myself for everywhere else like Amazon and there have been no payment problems whatsoever.
And pls I need to delete the old debit card details that was there before.pls help

How to restore lost draft on inshot application?
I have edited my video and saved in drafts but it has automatically disappeared from the drafts.
Kindly help me with the appropriate solution.
Early reply would be appreciated.
Thanks

i used inshot to make a video and used the tracks/music, provided within the inshop app.. why have i been coypright stricken?

I wanna cancel my subscription please send me the refund amount please

Hello. Im trying to finalize and save a draft video but it keeps saying "elements of draft are missing." I cant figure out what to fix or what is missing and cant move forward and use my video.

Keep getting a message that says "some elements in the draft are missing". never had problems before saving video on in shot.

Hi, so i'm not the type of person who has the app Inshot constantly on their phone, I just download it once in a while when i feel like i need to use it, the last time i used inshot was weeks before i bought a new phone, today i downloaded inshot again on my new phone because i need to edit some video, and then it says that i subscribed for a year, which i didn't, so i checked my purchased history and it charged me for buying the subscription which i didn't do. I never use the app anyway so i just realized it now, it says that i subscribed on September 3rd, and i didn't edit any video on Inshot on September 3rd, so is there any way that you could cancel it and give me back my money? Because i haven't used it since, thankyou.

Hello Dear Inshot
Lately I've been unable to export the videos I edited from (iphone 6 ) to my phone gallery. It gives me a notice as "interrupted" please can you help me fix this
I dont want my efforts wasted please😭🙌
I'm using my infinixs phone to send this message but I do my edits on Inshot using the iphone6
Thanks
I wait for your positive feedback
While waiting, your's faithful client

subsciption

Hi my name is Ayush ashaya And my youtube channel is 4 you art and craft I want to do sponsorship with you

Hi InShot team,

In case you cannot receive my email sent to you on 21/9 (this Monday) regarding to the subtitles in different languages put on the video, I'm writing to ask for your support to check if I can add subtitles in Khmer and Sinhala to the video (I'm using advanced InShot app to edit the video). If yes, please advise what steps i should take in order to make the subtitles in Khmer and Sinhala shown properly for the video.

I look forward to your response. Please feel free to contact me at ashley_man@redacted

Thanks & Best Regards,
Ashley

Dear InShot team,

We are making a video using InShot software (advanced) and would like to add subtitles that be shown on the video. However, we found that the texts in Sinhala and Bengali can not be shown properly on the video. We are thinking if there is any way that we can put subtitles in Sinhala and Bengali on the video. Please advise.

Thanks & Best Regards,
Ashley

Hola. Compré la versión pro en $29.99, pero al cambiar mi aparato celular ya no tengo la versión pro. Aun dándole a la opción restaurar compras no me deja hacerlo. Agradecería mucho su respuesta. Pienso que no sería justo pagar dos veces por lo mismo.