Contact SlideScan Customer Service

Why should I report an Issue with SlideScan - Slide Scanner App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Photomyne Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, the light from the white screen shines so brightly on the back of my phone that it reflects onto the the slide being captured--not good.

2. Use your printer/scanner instead.BEWARE! CANNOT CANCEL FREE TRIAL! The quality of the pictures is horrible even after being more than two inches away from screen.

3. It works! I found the best way to do this was to buy a "Helping Hand" tool that holds the slide steady in front of a blank Word screen on my laptop.

4. Make a simple slide platform that holds the slide about 1" from the screen and another platform to hold the phone 5" above the slide.I've really enjoyed using SlideScan.

5. It could be my inability to both hold the picture perpendicular to the lighted screen and hold my phone still with the camera in focus.

6. Horrible way of doing business.I inherited my Dad's 35mm slide collection and wanted to digitize them to share with family members.

7. However, the app chooses what part of the photo to focus on, despite the instructions which claim you can chose, so some slides turn out a bit blurry no matter what distance you use.

8. Cons: Focusing is entirely manual, by moving a slide back and forth in front of the phone camera.

9. Went to Google Play to cancel and it says I'm in a 3-day free trial but gives no option to cancel.

10. You immediately have to update to the $24.99 TRIAL version paid per year! It keeps your scanned pictures and you can't get them out of the app unless you upgrade or pay to have them printed.

11. My family has old projectors that I could have drug out and used to see old slides, but this app has enabled me to not only easily see the pictures, but instantly have a digital copy.

1. Fix SlideScan Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SlideScan: Restarting the app will resolve most errors.
2. Update the SlideScan App. Here is how:
   1. On Android goto PlayStore » Search for "SlideScan" » Open SlideScan - Slide Scanner App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SlideScan » click "UPDATE".
3. Clear SlideScan - Slide Scanner App app cache: Clearing cached data will force your app to retrieve the latest data directly from SlideScan servers.
   1. On Android, goto Settings » Apps » Select "SlideScan - Slide Scanner App" » click Storage » click "Clear Cache".
4. Check SlideScan app permissions. If any of these permissions required to use your device's features are disenabled, SlideScan might not work.
5. Uninstall and reinstall SlideScan. If nothing else has worked, completely uninstall SlideScan then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SlideScan not working

2. Fix SlideScan Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SlideScan be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SlideScan not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SlideScan may not be able to connect to the Internet when running in the background.